Willmer Vasquez Email & Phone Number

Erlanger, Kentucky, United States

I provide comprehensive support for the TBA Regional Manufacturing Execution System (TBA MES), including new plant implementations, PLC interface development, and ongoing system support. I develop custom extensions and offer frontline technical support to resolve issues and enhance processes. I work closely with external vendors, users, and IT teams to ensure optimal system performance and continuous improvement in our manufacturing operations.

United States

The Project Manager is senior level position within the Field Services Department. The Project Manager has the overall responsibility for the successful initiation, planning, design, execution, monitoring, controlling, and closure of a project. The Project Manager will oversee multiple projects simultaneously that range from small to large scale projects. The Project Manager will provide guidance and direction to the Field Service Technicians. The Project Manager will coordinate the efforts of project team members including both field services & programming as well as the customer and other 3rd party vendors to deliver efficient, cost effective, minimal risk implementations.

750 Jim Parker Dr, Smyrna,Tn

Field Services Technician II is an entry level position within the Field Services Group. Primary responsibilities entail provide end user & technical training, identify & convey project scope changes and custom programming requirements, Perform comprehensive testing for quality assurance, Provide customer technical support and enter detailed support tickets, Interact with 3rd party providers to integrate their machines/products and provide assistance to Field Service Technicians I.

Carabobo State, Venezuela

• Supplied complete support to users and ensured their issues were resolved satisfactorily.• Managed network Infrastructure, which included setting up user accounts and permissions,resetting passwords, and administering group policies and Active Directory.• Installed, configured, and supported all servers within the network.• Assisted users with policies and procedures for setting up conference calls, new accounts, web/network presentations and voice mail.• Developed data security and disaster recovery procedures.• Managed, troubleshot, backed up and restored data, operating systems, files, documents,and drivers to provide comprehensive systems management and support.• Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users.• Implemented and provided technical support for voice services and equipment.• Planned, tested, and supported high-availability infrastructures.• Offered printing solutions and peripherals, e.g., scanners/copiers, digital senders, and faxmachines.

Valencia, Carabobo State, Venezuela

• Monitored Windows servers for healthcare medical software. • Delivered support to all users in network via RDP or VNC.• Worked on network administration functions, set up network user accounts/permissions, reset passwords, and administered group policies and Active Directory.• Deployed windows images using LAN and Windows Deployment System (WDS) for resolving issues faster.• Escalated issues as needed and kept communication with customer and technical teams.• Extensively utilized Remedy to record and track issues.• Authored Service Level Agreement for internal/external customers for user/security administration.• Supported, configured, maintained, and upgraded customer networks and in-house servers. • Monitored application and print servers, rapidly responding to faults and malfunctions.• Installed and maintained firewalls to secure on-site and cloud-based hardware against unwanted intrusions.• Integrated cutting-edge infrastructure tools to migrate physical servers to virtual server computing environment.