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A senior HR professional with experience in Talent Acquisition, HR Operations, Transformation, Off-shore Operations / Management, Business Partnering, Payroll and Process Improvement. I have created and implemented talent and HR strategic plans, embedded operational frameworks, successfully managed complex projects and executed change programmes. Additional experience has been in creating workforce, talent and succession plans, leading both on and off-shore teams (up to 99 people) along with successfully delivering budgets up to $36M. My focus is always on seeking to create a smooth, seamless function which puts customer experience at the heart of the operations, challenge my team to be curious and, where possible, implement best practice.
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ManagerSigma ExecutiveMelbourne, Vic, Au
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Member - Resourcing LeadersTalent Table Jan 2019 - PresentFitzroy North, Vic, Au -
Head Of People ServicesFindex Apr 2023 - Sep 2024Melbourne, Victoria, AuLead the talent acquisition and people advisory teams (19 people inc. RPO) for Findex (ANZ) with a focus on process maturity, efficiency and enhancing the user experience. Look after vendor and visa management, P&C's tech roadmap and Findex's Early Career programme. In FY24, achieved hiring manager satisfaction score of 9.1/10, employee satisfaction of 8.7/10, increased monthly hires by 37% and rose to 53rd in the Top Graduate Employer list. -
General Manager, People Operations & GovernanceIspt Apr 2022 - Dec 2022Melbourne, Victoria, AuLead the People Operations team and ensure foundational elements for the P&C function are embedded into BAU activities with a focus on employee experience. Manage remuneration, P&C reporting, systems (including SuccessFactors), payroll and Health, Safety & Wellbeing. Projects include co-creation of Health, Safety and Wellbeing and remuneration strategies along with implementation of new outsource payroll provider. -
People Operations ManagerIspt Dec 2020 - Apr 2022Melbourne, Victoria, AuLead the People Operations team and uplift the employee experience whilst delivering proactive and strategically aligned solutions. Take ownership of talent, people analytics, remuneration, payroll, policies and procedures, business partnering, SuccessFactors, audit and compliance obligations. Key projects include management of COVID-19 for the business, implementation of recruitment module and remap process / policies, create new P&C reporting packs for business and co-creation of Reflect phase of ISPT's RAP strategy.
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Hr Project ConsultantAfterpay Aug 2020 - Nov 2020Melbourne, Vic, AuProject lead for employment agreement and entity consolidation project. Worked closely with external lawyers, remuneration, payroll and HR team to successfully transition the Afterpay Australian workforce onto new agreements and consolidate into one employment entity. -
Covid 19 Break Post RedundancyHome Feb 2020 - Jul 2020
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Talent & Resourcing ManagerJemena Jun 2019 - Feb 2020Melbourne, Vic, AuLooked after talent acquisition and talent management for Jemena whilst leading both an in-house and RPO team. Increased customer satisfaction to 92% whilst adapting our service offering to align with new business requirements. Project lead for MSP / VMS initiative along with moving to a new ATS/CRM platform (LiveHire). Brought Work180 into the business to kick start Jemena's D&I strategy. -
Talent & Hr Services ManagerJemena Feb 2017 - May 2019Melbourne, Vic, AuLed the talent acquisition and HR Advisory teams for Jemena. This incorporated all aspects of Jemena's recruitment activity, employee mobility, maintaining employee master data, addressing business HR queries along with ownership of HR policies/procedures. Oversaw implementation and roll out of four SuccessFactors modules along with subsequent ownership and enhancements. Introduced new technology and processes into BAU activities to significantly shift the teams service proposition and ability to align with business expectations. Reduced agency spend by 51%, cost per hire by 45% and moved talent acquisition satisfaction up to 87%. Increased NPS for advisory team by 23 points and in 2018, delivered 63 process improvements.
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Manager, Human ResourcesNational Australia Bank May 2016 - Nov 2016Melbourne, Victoria, AuLed a project to review and assess the global employee lifecycle experience for "Markets" staff to then identify and implement improvements to satisfy NAB and regulatory body requirements. Key elements of the projects were creating a global induction pack, refreshing and upgrading on and off-boarding processes, implementing career pathways and building job readiness profiles. Additional, I identified and rolled out a global central tracking system for monitoring of training and compliance -
Hr Advisory ManagerNational Australia Bank Aug 2015 - Apr 2016Melbourne, Victoria, AuManaged a team of on and off-shore resources (~ 40 people) who provide HR advisory services to ~35,000 NAB employees. Embedded operations excellence into BAU activities to enable the team to deliver a positive experience to internal stakeholder whilst also working closely with our third-party vendor to align / implement strategic intent and direction. Instrumental role in repatriating the off-shore function (7 month project) back to NAB and based in Melbourne leading to a 15% increase in Customer Satisfaction and 11% increase in first contact resolution. Managed to uplift function's engagement by 54%
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Workforce Transformation ManagerNational Australia Bank Dec 2014 - Jul 2015Melbourne, Victoria, AuDeveloped and executed people project plan to deliver FR&MI’s workforce transition requirements for its off-shoring agenda. Additionally, tasked with creating and maintaining people tracking system to capture key personnel information for FR&MI specifically pertaining to flight risks, SME's and individual drivers with subsequent plans to address highlighted issues. Created transition packs and presented to FSU and the function whilst also leading / coaching people leaders who were responsible for managing the transitions.
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Hr Operations ManagerNational Australia Bank Jul 2013 - Dec 2014Melbourne, Victoria, AuManaged BAU activities for FR&MI (Financial Reporting & Management Information) Capability by using performance / operational reporting to drive business outcomes. Oversaw a team of four direct reports and >200 off-shore resources whilst working closely with our strategic partners to ensure required deliverables were achieved. Embedded consistent people practices (e.g. scorecards, performance management, talent days) and successfully managed financial plan of $36M whilst also generating cost management savings of $2.7M. Managed to increase female diversity ratio in function by 24% (51%:49%) through strategic recruitment and led / executed business plan initiatives
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Senior Capability ManagerNational Australia Bank May 2012 - Jul 2013Melbourne, Victoria, AuManaged team of on and off-shore resources (99 people, 5 direct reports) which offered services to support NAB's business intelligence (technology) and internal reporting requirements. Re-built and evolved team and its profile to enable delivery against business objectives whilst raising capability and overall engagement levels (83%). Successfully delivered against stretch financial target ($8.3M) and FTE plan, reduced key person dependency by 74% via cross skilling and succession planning. Managed the external relationships with our strategic partners (on and off-shore).
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Senior Recruitment ManagerNational Australia Bank Nov 2008 - Apr 2012Melbourne, Victoria, AuManaged the recruitment function (up to 16 direct reports) for GBS (Group Business Services) which encompassed Technology, Shared Services, Lending Services, Banking & Payment Services ~10,000 people. Team recruited 2510 roles in FY11 and generated net savings of $2.5M. Raised team engagement from 53% to 86% and changed recruitment strategy for three BU's creating $245K cost reduction in first two months.
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Principal ConsultantHudson May 2006 - Oct 2008
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Principal ConsultantDerwent Executive Sep 2005 - May 2006Australia, Au -
Senior ConsultantHamilton James & Bruce Sep 2003 - Aug 2005Sydney, Nsw, Au -
Recruitment ConsultantMichael Page International Jan 2000 - Aug 2003Addlestone, Weybridge, Gb
Will Milnes-James Skills
Will Milnes-James Education Details
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Swinburne University Of TechnologyDiploma Of Management -
Manchester Metropolitan UniversityBusiness
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Nottingham High School
Frequently Asked Questions about Will Milnes-James
What company does Will Milnes-James work for?
Will Milnes-James works for Sigma Executive
What is Will Milnes-James's role at the current company?
Will Milnes-James's current role is Manager.
What is Will Milnes-James's email address?
Will Milnes-James's email address is wi****@****.com.au
What is Will Milnes-James's direct phone number?
Will Milnes-James's direct phone number is +6113005*****
What schools did Will Milnes-James attend?
Will Milnes-James attended Swinburne University Of Technology, Manchester Metropolitan University, Nottingham High School.
What skills is Will Milnes-James known for?
Will Milnes-James has skills like Executive Search, Recruiting, Sourcing, Management, Human Resources, Employee Engagement, Strategy, Crm, Stakeholder Management, Change Management, Talent Management, Recruitment Advertising.
Who are Will Milnes-James's colleagues?
Will Milnes-James's colleagues are Michelle Beckham, Jackie Gillies, Ashley Antovski, Indya Williams.
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