Will Milnes-James Email & Phone Number

Melbourne, Vic, Au

Fitzroy North, Vic, Au

Melbourne, Victoria, Au

Lead the talent acquisition and people advisory teams (19 people inc. RPO) for Findex (ANZ) with a focus on process maturity, efficiency and enhancing the user experience. Look after vendor and visa management, P&C's tech roadmap and Findex's Early Career programme. In FY24, achieved hiring manager satisfaction score of 9.1/10, employee satisfaction of 8.7/10, increased monthly hires by 37% and rose to 53rd in the Top Graduate Employer list.

Melbourne, Victoria, Au

Lead the People Operations team and ensure foundational elements for the P&C function are embedded into BAU activities with a focus on employee experience. Manage remuneration, P&C reporting, systems (including SuccessFactors), payroll and Health, Safety & Wellbeing. Projects include co-creation of Health, Safety and Wellbeing and remuneration strategies along with implementation of new outsource payroll provider.

Melbourne, Victoria, Au

Lead the People Operations team and uplift the employee experience whilst delivering proactive and strategically aligned solutions. Take ownership of talent, people analytics, remuneration, payroll, policies and procedures, business partnering, SuccessFactors, audit and compliance obligations. Key projects include management of COVID-19 for the business, implementation of recruitment module and remap process / policies, create new P&C reporting packs for business and co-creation of Reflect phase of ISPT's RAP strategy.

Melbourne, Vic, Au

Project lead for employment agreement and entity consolidation project. Worked closely with external lawyers, remuneration, payroll and HR team to successfully transition the Afterpay Australian workforce onto new agreements and consolidate into one employment entity.

Melbourne, Vic, Au

Looked after talent acquisition and talent management for Jemena whilst leading both an in-house and RPO team. Increased customer satisfaction to 92% whilst adapting our service offering to align with new business requirements. Project lead for MSP / VMS initiative along with moving to a new ATS/CRM platform (LiveHire). Brought Work180 into the business to kick start Jemena's D&I strategy.

Melbourne, Vic, Au

Led the talent acquisition and HR Advisory teams for Jemena. This incorporated all aspects of Jemena's recruitment activity, employee mobility, maintaining employee master data, addressing business HR queries along with ownership of HR policies/procedures. Oversaw implementation and roll out of four SuccessFactors modules along with subsequent ownership and enhancements. Introduced new technology and processes into BAU activities to significantly shift the teams service proposition and ability to align with business expectations. Reduced agency spend by 51%, cost per hire by 45% and moved talent acquisition satisfaction up to 87%. Increased NPS for advisory team by 23 points and in 2018, delivered 63 process improvements.

Melbourne, Victoria, Au

Led a project to review and assess the global employee lifecycle experience for "Markets" staff to then identify and implement improvements to satisfy NAB and regulatory body requirements. Key elements of the projects were creating a global induction pack, refreshing and upgrading on and off-boarding processes, implementing career pathways and building job readiness profiles. Additional, I identified and rolled out a global central tracking system for monitoring of training and compliance

Melbourne, Victoria, Au

Managed a team of on and off-shore resources (~ 40 people) who provide HR advisory services to ~35,000 NAB employees. Embedded operations excellence into BAU activities to enable the team to deliver a positive experience to internal stakeholder whilst also working closely with our third-party vendor to align / implement strategic intent and direction. Instrumental role in repatriating the off-shore function (7 month project) back to NAB and based in Melbourne leading to a 15% increase in Customer Satisfaction and 11% increase in first contact resolution. Managed to uplift function's engagement by 54%

Melbourne, Victoria, Au

Developed and executed people project plan to deliver FR&MI’s workforce transition requirements for its off-shoring agenda. Additionally, tasked with creating and maintaining people tracking system to capture key personnel information for FR&MI specifically pertaining to flight risks, SME's and individual drivers with subsequent plans to address highlighted issues. Created transition packs and presented to FSU and the function whilst also leading / coaching people leaders who were responsible for managing the transitions.

Melbourne, Victoria, Au

Managed BAU activities for FR&MI (Financial Reporting & Management Information) Capability by using performance / operational reporting to drive business outcomes. Oversaw a team of four direct reports and >200 off-shore resources whilst working closely with our strategic partners to ensure required deliverables were achieved. Embedded consistent people practices (e.g. scorecards, performance management, talent days) and successfully managed financial plan of $36M whilst also generating cost management savings of $2.7M. Managed to increase female diversity ratio in function by 24% (51%:49%) through strategic recruitment and led / executed business plan initiatives

Melbourne, Victoria, Au

Managed team of on and off-shore resources (99 people, 5 direct reports) which offered services to support NAB's business intelligence (technology) and internal reporting requirements. Re-built and evolved team and its profile to enable delivery against business objectives whilst raising capability and overall engagement levels (83%). Successfully delivered against stretch financial target ($8.3M) and FTE plan, reduced key person dependency by 74% via cross skilling and succession planning. Managed the external relationships with our strategic partners (on and off-shore).

Melbourne, Victoria, Au

Managed the recruitment function (up to 16 direct reports) for GBS (Group Business Services) which encompassed Technology, Shared Services, Lending Services, Banking & Payment Services ~10,000 people. Team recruited 2510 roles in FY11 and generated net savings of $2.5M. Raised team engagement from 53% to 86% and changed recruitment strategy for three BU's creating $245K cost reduction in first two months.

Australia, Au

Sydney, Nsw, Au

Addlestone, Weybridge, Gb

Diploma Of Management

Bsc (Hons), Business

Education record