Will Milnes-James Email & Phone Number

Melbourne, VIC, AU

Fitzroy North, Vic, AU

Melbourne, Victoria, AU

Lead the talent acquisition and people advisory teams (19 people inc. RPO) for Findex (ANZ) with a focus on process maturity, efficiency and enhancing the user experience. Look after vendor and visa management, P&C's tech roadmap and Findex's Early Career programme. In FY24, achieved hiring manager satisfaction score of 9.1/10, employee satisfaction of.

Melbourne, Victoria, AU

Lead the People Operations team and ensure foundational elements for the P&C function are embedded into BAU activities with a focus on employee experience. Manage remuneration, P&C reporting, systems (including SuccessFactors), payroll and Health, Safety & Wellbeing. Projects include co-creation of Health, Safety and Wellbeing and remuneration strategies.

Melbourne, Victoria, AU

Lead the People Operations team and uplift the employee experience whilst delivering proactive and strategically aligned solutions. Take ownership of talent, people analytics, remuneration, payroll, policies and procedures, business partnering, SuccessFactors, audit and compliance obligations. Key projects include management of COVID-19 for the business.

Melbourne, VIC, AU

Project lead for employment agreement and entity consolidation project. Worked closely with external lawyers, remuneration, payroll and HR team to successfully transition the Afterpay Australian workforce onto new agreements and consolidate into one employment entity.

Melbourne, VIC, AU

Looked after talent acquisition and talent management for Jemena whilst leading both an in-house and RPO team. Increased customer satisfaction to 92% whilst adapting our service offering to align with new business requirements. Project lead for MSP / VMS initiative along with moving to a new ATS/CRM platform (LiveHire). Brought Work180 into the business to.

Melbourne, VIC, AU

Led the talent acquisition and HR Advisory teams for Jemena. This incorporated all aspects of Jemena's recruitment activity, employee mobility, maintaining employee master data, addressing business HR queries along with ownership of HR policies/procedures. Oversaw implementation and roll out of four SuccessFactors modules along with subsequent ownership.

Melbourne, Victoria, AU

Led a project to review and assess the global employee lifecycle experience for "Markets" staff to then identify and implement improvements to satisfy NAB and regulatory body requirements. Key elements of the projects were creating a global induction pack, refreshing and upgrading on and off-boarding processes, implementing career pathways and building job.

Melbourne, Victoria, AU

Managed a team of on and off-shore resources (~ 40 people) who provide HR advisory services to ~35,000 NAB employees. Embedded operations excellence into BAU activities to enable the team to deliver a positive experience to internal stakeholder whilst also working closely with our third-party vendor to align / implement strategic intent and direction..

Melbourne, Victoria, AU

Developed and executed people project plan to deliver FR&MI’s workforce transition requirements for its off-shoring agenda. Additionally, tasked with creating and maintaining people tracking system to capture key personnel information for FR&MI specifically pertaining to flight risks, SME's and individual drivers with subsequent plans to address.

Melbourne, Victoria, AU

Managed BAU activities for FR&MI (Financial Reporting & Management Information) Capability by using performance / operational reporting to drive business outcomes. Oversaw a team of four direct reports and >200 off-shore resources whilst working closely with our strategic partners to ensure required deliverables were achieved. Embedded consistent people.

Melbourne, Victoria, AU

Managed team of on and off-shore resources (99 people, 5 direct reports) which offered services to support NAB's business intelligence (technology) and internal reporting requirements. Re-built and evolved team and its profile to enable delivery against business objectives whilst raising capability and overall engagement levels (83%). Successfully.

Melbourne, Victoria, AU

Managed the recruitment function (up to 16 direct reports) for GBS (Group Business Services) which encompassed Technology, Shared Services, Lending Services, Banking & Payment Services ~10,000 people. Team recruited 2510 roles in FY11 and generated net savings of $2.5M. Raised team engagement from 53% to 86% and changed recruitment strategy for three BU's.

Australia, AU

Sydney, NSW, AU

Addlestone, Weybridge, GB

Diploma Of Management

Bsc (Hons), Business

Education record