William Minchew Email and Phone Number

Supported Dev and QA teams to establish new CI/CD pipelines in Gitlab using Python and RESTful API's, ensuring strict compliance with industry standards and auditing regulations.Collaborated with over 50 IT professionals to address code, system, and configuration issues in Testing and Production environments.Performed weekly and daily code releases to the Production Environment using interconnected On-Premise applications.Managed change requests for Software Delivery infrastructure, set up servers, installed applications, and established monitoring processes.Pioneered development of a new automated deployment system as part of the migration from Xebia to Gitlab using Python, resulting in an 80% reduction in manual effort.

Formerly contracted out to Paypal as a L2 Devops Engineer monitoring their internal development environment since April (22) till January(23).Responsibilities IncludeLed weekly shifts and managed an On-Premise platform connected to Google Cloud Platform architecture, ensuring system stability and performance with a 99% up time.Collaborated with 20+ IT support teams to troubleshoot and resolve application, hardware, and network related issues, fostering a culture of continuous improvement.Developed and optimized Jenkins automated deployments and jobs to streamline application testing on development environments.Resolved more than 10 critical technical problems by engaging in active troubleshooting with support teams, resulting in a 30% reduction in environment downtime.

- In charge of managing team access to projects and coordinating efforts, this includes; - Directing our team through Github. - Keeping track of project builds. - Ensuring consistency.- Worked through multiple file/project management issues in order to allow for our global team to work in tandem.- Assisted other team members in troubleshooting implementation of modules.

Representative responsible for insuring customer satisfaction. Required basic knowledge in several adjacent departments in order to provide assistance to customers. Handled returns, purchases, and material acquisition.

Used product knowledge, product information and available resources to educate customers and assist them in making product selections that are right for them.Assisted in unloading stock, stocking shelves, checking products against invoice, sorting and distributing stock, pricing merchandise, cleaning fixtures and displaying product.Met the customer demands by delivering friendly and prompt service to minimize wait time.