William Mullenger Email & Phone Number

Non-Technical project manager focused on process improvements and outsourced vendor management.

Dallas, Tx

Dallas, Tx

Business & Technology Services - (Carlisle and Gallagher Consulting)Quality Team lead for a high profile, large scale project for a Top 4 Financial Institution, pursuant to an Office of the Comptroller of the Currency Consent Order. Responsible for training, project support, project communications and change management, issues reporting, and process improvement deliverables for the Independent Foreclosure Review program. Reported directly to Top 4 Financial Institution’s regional team to identify and immediately address project issues as they arose and achieve goals pertaining to special client initiatives.Created quality policies, procedures and training materials to gain consistent, accurate and efficient output which ensured widespread client and customer satisfaction.Implemented and supported the collection of data , analyzed data to identify trends and communicated data and trends to project management team on an on-going basis. Evaluated customer complaints related to mortgage retention solutions; additionally performed quality assurance and auditing functions. Consistently measured as a top producer while exceeding quality goals. Serviced customer needs surrounding all home retention strategies and pre-foreclosure activities including MHA/HAMP loan modifications, HAFA, Short Sale, Deed in Lieu as well as all other home loans and insurance servicing requirements.Performed quality assurance, auditing and analyst functions on a large-scale, high-profile OCC Consent Order project.

Dallas, Tx

Successfully implemented client IT support helpdesk solutions resulting in improved organizational support and cost savings. Provided support for technology solutions including helpdesk management and technology infrastructure staff to allow clients to focus on their core business functions.

Recruiter for IT division which focuses on placing mid to high level IT positions for our clients locally. 75% recruiting and 25% business development.Successfully placed variety of IT professionals into permanent positions including .Net developers, J2EE developers, Weblogic Portal Administrators, Database Administrators, Quality Assurance professionals, System Administrators, and Application Development Managers.Consistently used database, job boards, and "outside the box" recruiting strategies to find candidatesPipelined and built rapport with candidates for highly desirable skill sets

Contact potential clients through sourcing, obtaining leads and cold-calling to set future business. Obtain detailed job descriptions for open positions from hiring managers, department heads and directors. Schedule client interviews and start dates for hiring practices of clients. Identify and coordinate staff of up to and exceeding 25 employees for clients by: Sourcing through a proprietary database and online resume sources for candidates that meet specified criteria. Conducting in-depth phone screens and face to face interviews with potential contract employees, and checking references from recent supervisors. Negotiating salaries or hourly rates with contract employees to meet clients predetermined budgets. Counseling contract employees on job performance, policies and procedures. Terminating employees with substandard performance, professionalism and attendance records. Attend weekly meetings with clients to consult on hiring methods and performance improvements for current employees. Teach, train, and role play with new recruiters on recruiting processes.

Business, Marketing/Advertising

Bachelor Of Business Administration (B.B.A.), Business, Management, Marketing, And Related Support Services

Master Of Business Administration - Mba