William Oliveira

William Oliveira Email and Phone Number

Analista de Customer Success @ Rio2Fly - Voos Panorâmicos de Helicóptero
William Oliveira's Location
Rio de Janeiro, Rio de Janeiro, Brazil, Brazil
About William Oliveira

☕️ Determined and focused Coffee Educator with 8+ years of commensurate experience in the learning and developmental process of coffee production, consumption, and enjoyment for communities all over the planet that streamlines enrichment programs to boost engagement and connection between people teams and their investorsSubject matter expert in all things productivity as a leader in the coffee consultant space that assists B2B/B2C partners in fully understanding workplace efficiency through project coordination and holistic training methodologies that incorporate routines for increased cohesion with the cultural compassion for coffee as a focal start to the vast majority of mornings, working alongside Health & Wellness, Education, Customer Service, Finance, Tech, and Hospitality industriesAreas of Expertise:☕️ Stakeholder Engagement☕️ Progress Monitorization☕️ Strategic Negotiation☕️ Sales & Marketing☕️ People Operations☕️ Employee Training☕️ Investor Relations☕️ Technical Writing☕️ Business Intuition☕️ Global ResearchProject Impacts:Global Leadership > Deployed a research-based performance capturing method that tripled customer success indicators in 1 year through devising innovative strategies each month to boost long-term client interest, achieving 7.5% YOY growth since 2022 despite external interruptions and pressuresCost Reduction > Harnessed data analysis skills to teach executives how to maintain profitability of their investments through workplace productivity modules highlighting the importance of stress reduction and morning routines that helped improve group trust and ultimately kept excess expenditures down Competitive Intelligence > Proven ability to design adoption campaigns and marketing presentations that are full of field-relevant trends and the patterns of competing brands in the food & drink space to create stronger consumer segments, which increase retention and adoption rates by 10% each quarterTechnical Tools:-Salesforce-Monday-Asana-Trello-JIRA☕️ For more information about my work, feel free to DM me for a quick coffee chat ☕️

William Oliveira's Current Company Details
Rio2Fly - Voos Panorâmicos de Helicóptero

Rio2Fly - Voos Panorâmicos De Helicóptero

View
Analista de Customer Success
None
Website:
rio2fly.com.br
Employees:
7
William Oliveira Work Experience Details
  • Rio2Fly - Voos Panorâmicos De Helicóptero
    Analista De Customer Success
    Rio2Fly - Voos Panorâmicos De Helicóptero
  • Mística Do Grão
    Coffee Educator | Coffee Consultant
    Mística Do Grão 2023 - Present
    Rio De Janeiro, Rio De Janeiro, Brazil
    ☕️ Creates high-quality educational services for enterprises, boosting their quarterly revenue rates by 13% ☕️ Assists in building profitable relationships with buyers in the farming marketplace to increase B2B sales☕️ Facilitates meetings with customers to give consultations on growth, productivity, and integrations ☕️ Educates communities on the historical aspect of coffee as a sustainability expert and health advocate
  • Super Mercado Zona Sul S/A
    Food And Beverage Manager
    Super Mercado Zona Sul S/A 2022 - 2023
    ☕️ Met with merchant specialists and sales trainers to create programs for new hires for onboarding ☕️ Prepared sales reports and documents for food admin. regulations to decrease health risk by 33%+☕️ Defined opportunities for process improvement & conducted risk assessment protocols for leadership☕️ Managed multiple inventory checks simultaneously, improving satisfaction levels by over 14% in Q2
  • Hotel Nacional | Rio De Janeiro
    Sales Specialist
    Hotel Nacional | Rio De Janeiro 2020 - 2022
    ☕️ Created roadmaps and sales project plans to include success metrics and new resource allocations☕️ Analyzed new processes that increased product quality and reduced feedback and delivery time☕️ Developed, monitored, & reported on KPIs and analyzed current client attraction/retention practices ☕️ Planned the execution of cross-departmental teams to streamline sales communication channels
  • Kopenhagen E Chocolates Brasil Cacau (Grupo Crm)
    Chocolatier
    Kopenhagen E Chocolates Brasil Cacau (Grupo Crm) 2016 - 2020
    ☕️ Analyzed product operations to evaluate performance of staff in order to determine training objectives☕️ Evaluated needs of the business through company sales reports, saving over $100k in excess costs☕️ Coordinated financial activities to fund operations, maximize investments, and increase efficiency levels☕️ Ran meetings with cross-domain leaders to improve hiring regulations to improve communication

William Oliveira Education Details

Frequently Asked Questions about William Oliveira

What company does William Oliveira work for?

William Oliveira works for Rio2fly - Voos Panorâmicos De Helicóptero

What is William Oliveira's role at the current company?

William Oliveira's current role is Analista de Customer Success.

What schools did William Oliveira attend?

William Oliveira attended Pontifícia Universidade Católica Do Rio De Janeiro.

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