William O'Malley Email & Phone Number

Wilkes-Barre, Pennsylvania, Us

Leading strategy and implementation of an innovative and disruptive boutique suite of healthcare solutions created for health insurers, systems and suppliers. Engage brings to bear for its clients a wealth of unique experience, a vast network of healthcare experts and the willingness to break the norm to provide exceptional value to our business partners.

Plantation, Florida, Us

Drove year-over-year business growth in a challenging expansive environment that experienced exponential growth rates while expanding new, and revitalizing existing, lines of business. Managed the P&L of the health care business lines while providing daily oversight of three divisions, process management necessary to address high growth demands, capacity planning and interdepartmental team development. Analyzed the business demands and created the team synergies that developed innovative solutions to address the needs.• By leveraging solid internal partnerships, developed a restructured business plan and product mix, led cross functional change management, and guided the operational tasks which resulted in a >3x increase to top line revenue. • Built the systems, workflows and structures that accounted for <4x increase in volume growth over 2.5 years through the expansion of the domestic teams, creation of a new global outsourced workforce segment and through active performance monitoring of the teams.• Implemented business process optimization, system standardization, productivity, and efficiency improvements across a multidisciplinary team of professionals which resulted in a 28+% cost savings.• Created a nation leading quality management system and the associated workflows that led to an 44% increase in quality assurance scores.• Evaluated and integrated innovative new technologies such as, but not limited to, AI, NLP, OCR, and predictive analysis, into the daily operations of the teams. Created internal business informatics systems to evaluate internal team and client portfolio performance.• Led a team of clinical professionals, certified coding specialists, data analysts and concept ideation experts in the execution of Performant’s cost containment programs for national and regional healthcare payers such as the Region 1 & Region 5 Recovery Audit contractor (RAC) program.

Wilkes-Barre, Pa, Us

Company provides program integrity services, recovery audit, utilization management and independent review services, & value based clinical programs for payers, commercial & government & providers nationwide. Created a valuable start up that was sold successfully within sixteen months of launch. Founding member which transitioned to VP after acquisition. Oversaw all functions within the organization. Led a team of 50 full-time clinical professionals and 150 outsourced physicians. ★★ KEY ACCOMPLISHMENTS ★★► Grew a start-up to a multi-million dollar operation with a 23% increase in revenues within 6 months of launch. Developed four news lines of business. ► Generated over $18.3 million in gross sales with a profit margin of 64% within 3 years of launch and achieved double to triple digit Y-o-Y revenue growth during the first five years of operations. ► Led an inspired team that outperformed peers while logging an exceptionally low overturn rate of less than 4%.► Obtained Health Utilization Management accreditation from a nationally recognized third party accreditation agency within 6 months of launch resulting in greater market opportunities through differentiation.► Designed and deployed the core IT system and network configuration as well as specific IT solutions, legacy and SAAS platforms that addressed specific needs for each line of business.► Created a mobile healthcare application for use on IOS and Android platforms to address poor patient outcomes post discharge from acute care facilities.► Recruited and directed a multi-disciplinary team including the utilization review service physician panel. The panel consisted of over 150 physicians with specialties and subspecialties that span the 24 ABMS Member Boards.

Mason, Oh, Us

Cintas Corporation provided document management services to clients throughout the Mid-Atlantic states. Joined the organization post acquisition with a target to retain maximum number of clients and develop a succession plan. Oversaw autonomous control of the day to day operations of the organization with a multimillion dollar budget. Led a staff of over 25 employees. ★★ KEY ACCOMPLISHMENTS ★★► Fostered great relationships with clients which permitted Windham to be the first acquisition by Cintas that successfully assigned retained 100% of the clients within the first 12 months post acquisition. ► Designed and led a corporate-wide process improvement project resulting in new revenue streams through the expansion of service offerings to clients, new market differentiation strategies for the sales team and additional secondary revenues streams.► Reorganized the local operation to capitalize on locations added as a result of the acquisition which led to productivity increases and broader sales opportunities. ► Maintained the lowest employee turnover rate of the division while building upon and transitioning to a new corporate culture.► Spearheaded the analysis and subsequent reorganization of logistical operations in order to comply with regulatory compliance.

Start-up providing document management services to clients throughout the Mid-Atlantic states. Grew the business from the start-up phase profitably through the ultimate acquisition. Oversaw all facets of the business including, but not limited to, sales and marketing, operations, compliance, accounting and human resources. Led a staff of between 25-50 employees with a multimillion dollar annual budget. ★★ KEY ACCOMPLISHMENTS ★★► Streamlined all organizational processes and eliminated inefficiencies resulting in high profit margins of 60-80%. Subsequently received national recognition by performing iterative process engineering. ► Formulated and implemented the sales and marketing plans generating 200% Y-o-Y growth in customer accounts which tripled annual revenue growth outpacing markets by 600%. ► Created a motivated team that consistently performed 8 times more efficiently compared to industry KPI's while enjoying an extraordinarily low turnover rate of 2.6%.► Pioneered the use GPS technology to better serve clients by providing the most efficient routing, real-time material tracking and up to date service activity resulting in 98% on time rate and 100% client satisfaction scores.► Authored industry leading policies, procedures and compliance programs for the organization that led the industry and consequently achieved a prestigious “Certification” status from an independent third party. Maintained status during each bi-annual audit.► Successfully negotiated, from a pool of five national buyers or brokers leading to the acquisition of the corporation by Cintas.

Master Of Business Administration (M.B.A.), Accounting And Finance

Bachelor Of Business Administration (Bba), Business Administration And Management, Finance

High School