Assisted colleagues with their computers: Computer setup, Problem solving OneDrive, Assistance with slow computers, Password reset, Programs installation, All computer administration.Setting up QGIS (Geographic Information Systems).Working with condition assessment and Impairment reversals of municipalities assets.Identifying new assets such as municipalities road furniture, movables, vehicles or buildings.Duplicate check of assets.Created asset reports as requested by the auditors.Completeness testing of Reports on Assets.Worked on site to scan assets of the municipalityCreated website for the Company (Only Front-end – HTML)Worked only a small portion with PHP.

Maintaining DocuWare workflows.Creating New workflows.Designing merge forms.Designing web forms.Creating User rolls (Docuware).Creating Documentation on workflows for all users.Training Users (Docuware and Training Centre).Standby for users having problems with system.Assisting with database records on FixFlow.Creating new users for new employees (Training centre).

Conduct data processes regarding installations, backup’s, troubleshooting and repairs of data sources and systems.Ensure accurate data back-up of mobile phones and computers using efficient resources including appropriate equipment.Troubleshooting data problems on mobile phones and computers.Installations of software, network systems and other data applications for customers by preparing and compiling daily quotationsDiagnose causes of technical, network, GSM problems for the purpose of identifying equipment and/ or systems repair and replacement needs.Operate equipment and tools used in the diagnoses of connection systems correctly.Configure and test ICT equipment and networks, including hardware, peripherals, and software and ensure efficient performance and appropriate default settings.Repair ITC components and/ or systemsPerform routine and preventive maintenance for the purpose of ensuring the ongoing functioning of all systems and services.Maintain network, data systems and equipment and for the purpose of ensuring the availability and proper operation of services and systems.Request equipment and supplies for the purpose of maintaining inventory and ensuring availability of required items to complete the necessary installation/ repair.Maintain knowledge of guidelines and capabilities of technical shop, including knowledge of the Apple and Data Manufacturer’s Warranty terms, conditions and requirements.Organise warranty repairs on contract PC’s

Repairs on laptops.Installation of programs.Repairs on PC.Upgrade of programs.

Web Developer (Front end)Client assistance (Remote Desktop to install software, emails, updating software)ConsultationsManaging team members.

Repairs on laptops.Installation of programs.Repairs on PC.Upgrade of programs.

Communication with clients to get feedback regarding products and services.I also had to do mystery shopping to analyze systems and processes.