Willow Maese Email & Phone Number

Elmsford, New York, United States

Elmsford, Ny

- Executed on 20+ projects across 15+ clients at any given time- Led product demos for clients as needed from all levels of the organization- Acted as main day-to-day point of contact across full client portfolio and ensured consistent and effective communications for all projects- Identified upsell opportunities and educated clients on additional relevant product offerings- Devised effective solutions to address client needs and concerns, driving overall satisfaction

White Plains, Ny

• Acted as first point of contact for customers of the online store• Responded to a high volume of customer queries via phone and Zendesk• Researched inventory and order information via Microsoft Dynamics NAV and SAP Hybris• Stayed abreast of new sales, promotions and coupon codes• Electronically issued refunds for customer returns and price adjustments• Maintained working knowledge of current styles and footbed technologies

Suffern, New York

• Forged and maintained professional relationships with clients and employees• Coordinated and confirmed client meetings for the CEO and President• Facilitated HR functions by recruiting, interviewing and hiring employees• Scheduled employee shifts across 50+ job sites and monitored attendance• Reconciled spreadsheets for accurate payroll and processed employee paperwork• Corresponded with clients and employees via phone, email, text and fax• Obtained permits for seasonal pool facility operation• Set up appointments for town/county-required site inspections• Dispatched service technicians to sites needing attention• Created spreadsheets that organized essential site information

Nanuet, Ny

• Input data into AS400 system to generate customer files, work orders and invoices• Solely responsible for selling phosphate treatments to affected customers• Sold one-time/recurring maintenance services, pool chemicals and filtration system components• Used multi-line VoIP phone system for interoffice communication and communication with customers• Scheduled openings, closings, service calls and one-time maintenance appointments• Contributed to the development and mailing of marketing materials• Helped customers with repair, maintenance, scheduling and billing concerns via phone and email

Purchase, Ny

•Created budgeting spreadsheets, personnel forms and log of past productions•Performed research for and advised on lobby equipment purchases•Assisted Development department with printing envelopes and mass mailings for donor support•Drafted, printed and mailed communications to rental clients

Suffern, Ny

• Processed orders, returns and refunds for company website and Amazon storefront• Collaborated with warehouse team to stay informed of immediate product availability• Investigated customer claims regarding damaged/incorrect products• Worked with Buyer to obtain in-demand out-of-stock items• Communicated with customers via phone and email regarding products and orders• Trained in the latest releases and trends in toys and collectibles

Bachelor Of Arts (Ba), Arts Management

Activities and Societies: Learning Assistant for Communicating the Arts and Fundamentals of Arts Management classes, Intern.

Associate Of Arts And Sciences (Aas), Cyber Security