Willow Murphy Email & Phone Number

Phoenix, Arizona, United States

Baltimore, Maryland Area

• Prepare, execute and supervise the monthly visual moves and overnight floor sets• Hire and train floor set team members• Assist promoting team building for in-store competitions to drive sales and other KPIs: ADS and Conversion ($3.35M)• Re-organized the stock room by training stock room associates to maintain backroom standards• Greet and assist each and every customer while creating a welcoming environment• Maintain a neat, clean, and visually appealing store at all times • Supervise and plan accordingly, to meet or exceed, the execution of daily, monthly and quarterly sales goals• Lead with a strong work ethic by setting high but obtainable expectations

Baltimore, Maryland Area

• 2018 Top Performer in four of the five categories for products and one of the top 5 performers in 2017• Worked with the business department to bring in business loans and promote a better relationship between the front line and the business department• Available to work at any locations and willing to fill in when needed• Built clientele among business, board, and other members, creating and driving steady business • Greet and assist all members to ensure their visit was a fast, accurate, and friendly experience every time• Guide members to getting the best products to work for their situation• Problem solve when issues arose from products or services• Increased mortgage department revenue by creating a strong relationship within the department and discussing with the members which loans worked best• Executed, as directed, Freedom Federal Credit Union standards, policies, and procedures