Summary:Led the Enterprise Training and Creative Media functions to become a recognized and respected support team across the Enterprise, to include AutoZone’s HR teams in Brazil, Mexico, and China.Results:Over a 3-year period, the team was restructured to create more opportunity, clarity of responsibility, increased support to the Enterprise, and build an appropriate succession pipeline for the Enterprise Training Manager position.Radically changed the business’ impression of what is possible in Training and Creative Media through increased learning engagement and broader video support for Human Resources, Supply Chain, Store Operations, Communications and Diversity, Equity, and Inclusion.During COVID, supported critical, time-sensitive video communications from the Executive Committee to all AutoZoners, including 3 videos with the CEO. At the same time, designed and implemented a virtual Foundations program for all stores that was adopted in Mexico and Brazil. This model reduced risk of COVID exposure and saved $1.6MM annually for Store Operations.

Summary:Grew and led the Learning team at TruGreen to shift learning and development from expensive and time-consuming in-person classes to just-in-time digital learning programs.Results:Over a 2-year period, grew the Learning team from 1 contract Instructional Designer (me) to 3 Instructional Designers, 1 Graphic Designer, and 1 Videographer to better support the TruGreen Service and Sales teams; as well as corporate learning needs (Compliance, Safety, etc).Transitioned to a new Learning Management System (LMS) and implemented learning programs on service tablets, drastically reducing the time required for a service technician to complete mandatory and optional courses.Established standards and templates to ensure learning programs had consistent navigation and high-quality animation/audio to increase engagement and learner experience. Developed and facilitated a 2-day corporate onboarding program titled “JumpStart” that introduced new corporate employees to TruGreen. JumpStart included digital learning and group activities that create bonds amongst the participants, leading to classes continuing to meet and socialize cross-functionally several months after the program.

Summary:On the Learning & Development team at Terminix, supported the Sales team with any training needs as well as the management training program targeted at recent college graduates.Results:Supported the adoption and implementation of a new authoring tool, LMS, and animation software at Terminix; driving increased engagement and favorable survey results from the Service and Sales teams.Developed an engagement element on the newly implemented LMS that allowed Terminix employees across the nation to communicate and participate in contests aimed at promoting learning programs and retention.Facilitated and provided direct support to participants of the 18-month manager training program that developed recent college graduates into well-rounded, effective Branch Managers at the end of the program. 80% graduation rate with all graduates exceling in the position.

Summary:Supported FedEx Services’ Sales Enablement and Education team by providing training solutions and job aids to use when working directly with clients.Results:Incorporated an Instructional Design process that was reflective of Quality Driven Management, FedEx’s Project Management certification. Received Rising Star Award for this effort.Developed a roadmap to help business partners understand if the solution they required was truly a training need. This roadmap allowed internal customers to input their needs and return results that would estimate whether their need was best resolved by communication or training (and at what level).

Summary:As an Instructional Design contractor, worked alongside 15 other contractors to quickly develop instructor-led training for existing and future Nike Distribution Center employees who would be working in their recently updated facility.Results:Partnered closely with Operational leadership to develop PowerPoint presentations and leader/participant guides for immediate and future training.Introduced video and audio content within the existing template to create a more realistic view of the training objectives and gamified the presentations where possible to increase learner engagement.

Summary:Led the training effort to upskill existing employees from jelly production to peanut butter production for an upcoming JIF peanut butter plant that was under construction.Results:While onboarding as an Electrical & Instrumentation Technician, recognized the need for more organized training at the plant. Developed a plan and presented it to the Plant Manager as a recommendation. Upon reading my plan, the Plant Manager asked me to take over the training program and execute on my vision.Trained nearly 100 employees to understand the nuances between peanut butter and jelly production and increased their ability to maintain the production line, thereby requiring less employees be hired to adequately maintain both facilities. Traditionally, the line employees were not required to perform any maintenance as part of their daily tasks.

Summary:Led thousands of Marines, Sailors, and Coast Guardsmen in various environments and job functions internationally. Primary Military Occupational Specialty was “Advanced Avionics Technician”, but performed duties as an Instructor, Instructor Evaluator, Equal Opportunity Representative, and Sexual Assault Prevention and Response representative.Results (most applicable to HR):As an Equal Opportunity Representative, trained hundreds of students on the command policy regarding harassment, fraternization, and discrimination. Led command investigations of alleged violations of this policy and utilized the Informal Resolution System (IRS) to resolve conflicts between students and staff. Reported findings directly to the Commanding Officer.As a Uniformed Victims Advocate, responded to and supported uniformed victims of sexual assault, helping them navigate the medical and legal process if they elected to pursue either or both. In this role, my communication with victims was confidential and I could not share any specific details with anyone unless authorized by the victim.Developed Marines, Sailors, and Coast Guardsmen in my charge by providing them with the resources needed to grow their military career. Several subordinates became Marine Corps Officers, senior enlisted leaders, and continued their education while on active duty. Known by the Marines in my units as a resource who knew where to find the Marine Corps Orders (MCOs), Local Command Procedures (LCPs), or regulation applicable to the situation.Awards include the Navy/Marine Corps Achievement Medal, Navy Unit Commendation, Navy Meritorious Unit Citation (x2), Marine Corps Good Conduct Medal (x4), National Defense Service Medal, Iraq Campaign Medal, Global War on Terrorism Service Medal, and Navy Sea Service Deployment (x2).