Will Painter Email & Phone Number

Beverly, Massachusetts, Us

• Did initial planning for migrating 3 disconnected AD forests to Azure cloud using 2 tenants.• Legacy environments were 3 separate companies that merged. 2 had requirements for handling CUI data. The 3rd had that and uNNPI classified highly secure data.• Designed layout of Entra Connect server to support 3 profiles to 3 different PDC environments.• Analyzed Fedramp High requirements for CMMC 2.0 highly secure tenant environment in GCC High.• Assigned tasks cross functionally, network, security, collaboration, identity, ESM to gather information for SSP to submit to compliance for ATO(Authorization To Operate).• Drafted design for zero trust approach to Tenant change management. • Reconciled requirements with existing Nist 800-53 and J119 policies.• Designed CallTower Teams voice solution to support dial in numbers for outside environment, existing conference rooms, and an existing base of users from one division.• Led Data Loss Prevention committee of cross functional resources. Responsible for translating compliance policy into specific Azure AIP policies.• Worked extensively on Information Governance effort for enterprise.• Defined set of standard data labels, including PII, SOX, CUI, uNNPI, Restricted.• Performed POC and later POV to test AI data analysis tool BigID.• Successfully used AI to find hidden, misplaced and lost CUI and uNNPI secrete defense contractor data.• Tested BigID’s ability to set MIP labels on data at rest.• Configured GraphAPI to allow BigID to access SPO and OneDrive test data sets.• Assisted with OKTA identity design coexistence with Azure AD directory services

Atlanta, Georgia, Us

• Deployed Defender for Exchange (EOP) to global bank with 500k mailboxes. • Developed and tested in lower environments complete email security solution to add a 3rd layer to the security architecture. • Deployed solution to production in phased rollout of loose to tighter security. • Exceeded Microsoft recommendations for strict security threshold (5) by implementing (4).• Created, tested and deployed custom security policies for Phish, Spam, Malware, Safe attachments, SafeLinks.• Utilized configuration analyzer to adjust and fine tune policies.• Used threat explorer to monitor issues post policy change and for day-to-day support.• Troubleshot email routing issues using Exchange message trace.• Fine tuned email routing policy using message header analyzer tool. • Performed efficacy testing for Defender versus Proofpoint and FireEye. • Did analysis to look for opportunities to eliminate duplicate services using Microsoft 365.• Performed a reporting and metrics reconciliation. Did complete inventory of reports for Proofpoint and FireEye. Added Defender reports to joint reports and integrated defender data into real time dashboards.• Analyzed existing alerting environment and integrated Defender for Exchange.• Set up PIM workflow with multilevel approvals utilizing Microsoft MFA. • Defined custom RBAC role for Microsoft365Defender Admin for higher resolution production admin.• Performed Safe/Allow list analysis for email senders with high BCL or SCL scores.• Implemented enhanced filtering in Defender for Exchange to resolve issue with layered security strategy of Proofpoint as edge and 1st wall, FireEye as 2nd wall and Defender as 3rd wall.• Assisted with network architecture changing transport rules to allow mail flow to go to Exchange online 1st before Exchange on prem.• Assisted back bone team in programing transport rule to modify SCL for institutional spammers.• Assisted with ProofPoint POD quarantine release requests.

Atlanta, Georgia, Us

• Responsible Microsoft 365 Tenant administration and configuration for Fortune 500 Chemical Company subsidiary.• Create Microsoft 365/Azure tenant and validate domain ownership, added MS 365 service DNS records MX and Autodiscover.• Cleaned up Active Directory for legacy objects and invalid attributes using IDFix.• Installed and configured Hybrid Configuration Wizard for mailbox migration.• Deployed Teams Phone systems, using Direct Routing.• Enrolled mobile devices on Intune, configured compliance policies.• Responsible for the successful transition of the Microsoft Exchange 2013 environment to an Exchange 2019 environment.• Assessed Exchange Server Environments and gathered metrics in terms of operating systems in use, number of user mailboxes, public folders, and produced project plan with timeline for transition process.• Used the Exchange Calculator to plan the deployment of Exchange 2019 in terms of storage, CPU, RAM, Database count and number of DAGs and members.• Utilized PowerShell Scripts in Microsoft Exchange for creating migration batches of Exchange email user mailboxes and made sure they were properly synchronized and closely monitored migration moves.• Resolved issues related to migration moves of the user mailboxes in Microsoft Exchange email.• Utilized PowerShell in migrating public folders from Microsoft Exchange 2013 to Exchange 2019.• Utilized Microsoft Exchange Performance Troubleshooter, Queue Viewer, Event Logs but also protocol logs in resolving issues related to delayed Exchange emails, non-delivered user emails and overall transport services in Exchange environment.• Applied Exchange server patches and made sure operating systems were up to date and worked with Microsoft for issues that escalated after patching.• Performed database soft recovery to recover the database from a dirty shutdown state.• Performed knowledge transfer to notify the users of the changes and provided support and documentation throughout the process.

• Full service technology support for small & mid-sized businesses up to 100 workstations.• Implement and support server environments using Windows Server 2016 and Hyper-V.• Sharepoint, Azure, Microsoft 365 migrations.• Responsible for overall coordination, status reporting and stability computer environments for multiple clients.• Establish and implement project management processes to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations.• Provided best of breed solutions for enterprise virus protection including crypto-virus.• Responsible for securing server and workstation environments behind firewall solutions like SonicWALL.• Supported terminal server environments using remote desktop server.• Implemented cloud backup solutions using Storagecraft and local NAS equipment.• Provided desktop support and migrations to Office 365.

Houston, Texas, Us

• Full P&L responsibility for $2M in sales using QuickBooks.• Implemented sales campaign using Salesforce, Constant Contact and mail marketing artifacts.• Responsible for overall coordination, status reporting and stability of project-oriented work efforts.• Full hire and fire responsibility. Monitored employee progress, did reviews and displinary actions, monitored action plans.• Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review, and system development life cycle (SDLC) best practices.• Responsible for tracking key project milestones and adjusting project plans and/or resources to meet the needs of customers.• Coordinate communication with all areas of the enterprise that impacts the scope, budget, risk and resources of the work effort being managed.• Assists Program Manager(s) in partnering with senior management of the business community to identify and prioritize opportunities for utilizing IT to achieve the goals of the enterprise.• Mentors project analysts.

• Ran full service print and design firm with 25 print professionals. • Responsible for $2M + in annual revenues and 1 million payroll, and all supplies contracts.• Full hire and fire responsibility. Ran on-boarding procedure and employee training program.• Accountable for total quality management procedures; Resolved customer complaints and addressed concerns with employees.• Designed, planned and implemented management procedures to support strategic goals.• Kept abreast of emerging technologies, evaluated potential for disruptive market change or increased revenue opportunity.

Sugar Land, Tx, Us

Prospected, Marketed, Evaluated, Sold and Delivered Technology solutions for Fortune 500 Accounts. Was responsible for 2 million dollar annual book of business for accounts that included: Unocal, Sysco Foods, Chevron, Shell. Had the largest sale for fiscal years 2001-2002 with 2.3 million dollar global Exchange 2000 deployment for Sysco Foods.

Responsible for delivering technical services and maintaining quality and customer satisfaction.

Managed a Team of Seven, 2 Server Admin and 4 Desktop Support Techs to support a 150 user call center.

Supported a 100 user Natural Gas Trading Floor application and environment. Total business unit users were 300+. Challenges overcome were supporting an island of OS/2 servers and workstations in a sea of Novell Network environment.

Armonk, New York, Ny, Us

Supported the operating system OS/2 as a sub-contract employee. Member of team of analyst and code debuggers who supported OS/2 for IBM general users and Fortune 500 customer base.

Bachelor Of Business Administration, Computer Information Systems

Education record

High School Diploma