As a business analyst with a comprehensive understanding of data-driven reporting, financial analysis, and strategic forecasting, I specialize in optimizing customer care metrics and designing dynamic dashboards and models using PowerBI and Excel. My work focuses on delivering actionable insights that drive revenue growth and operational efficiency. With advanced proficiency in variance analysis, budgeting, and data visualization, I enable informed decision-making at the executive level. Recognized for transforming complex data into clear, executive-ready reports, I provide high-impact strategic recommendations that are critical to business growth and performance optimization.Prior to Rise Alliance, I was an Analyst in Global Strategy at American Express, where I supported small business growth through product marketing, audience targeting, and creative content optimization. I also managed the research process and strategic implementation of digital, targeted, and televised media campaigns placed within the financial services industry at Ptarmigan Media. I hold a Bachelor of Science from Loyola University Maryland, with an interdisciplinary major in Psychology and Public Relations