Will Rhoads Email & Phone Number

Brentwood, Tennessee, Us

- Lead Sonata's QSR Employee retention initiative, implementing data-driven strategies to reduce turnover and boost workforce satisfaction.- Develop and execute comprehensive marketing, advertising, and PR strategies to enhance brand visibility and customer engagement.- Spearhead automation, workflow optimization, and operational efficiency projects, resulting in streamlined processes and cost savings.- Drive AI, RPA, and machine learning initiatives, leveraging cutting-edge technologies to improve decision-making and customer experience.- Architect consumer digital banking strategy, focusing on user-centric design and innovative features to increase adoption and satisfaction.- Cultivate strategic partnerships with fintech and technology companies, fostering an ecosystem of innovation and expanding Sonata's capabilities.

Lebanon, Tennessee, Us

Successfully led cross-functional agile product teams in the research, analysis, planning, and delivery of digital solutions to improve back office efficiency and enhance customer experience through digital and omnichannel onboarding.Created and implemented roadmaps and aligned objectives for digital projects.Identified and prioritized opportunities for system improvements and realized cost reductions and increased efficiencies for the organization.Led various departments to identify needs and prioritize product backlogs.

Greenville, South Carolina, Us

Led the overall strategic vision and execution of a $1.45 million annual budget for marketing and digital transformation at Reliant.Oversaw all digital products and projects, resulting in the growth of Reliant's assets from $900 million to over $3 billion during four-year tenure.Led the digital channel conversion for three bank acquisitions, representing 21 branches, 298 employees, and $1.46 billion in assets. Managed all aspects of the conversion to ensure successful acquisitions.Created value for the company through the use of analytical data, marketing platforms, and AI models to cross-sell products and services and reduce client attrition.Implemented various digital transformation projects, including tokenization (Apple Pay, Samsung Pay, Google Pay), online account opening, online loan payments, rebranding of online banking, and targeted customer advertising platform.

Greenville, South Carolina, Us

Greenville, South Carolina, Us

Tullahoma, Tennessee, Us

Implemented an agile ScrumBan project management plan for website updates and feature additions, coordinating and managing third-party developers, design agencies, SEO teams, internal design staff, and internal IT staff to plan, create, approve, develop, and deploy new website features and marketing technologies.Oversaw online banking project management and the implementation of new features, working to create a cohesive user experience across multiple third-party vendors.Led the marketing team in the finalization and launch of a new website, including writing copy, performing quality assurance, and testing.Devised and executed a comprehensive social media strategy for Ascend Federal Credit Union.

Nashville, Tennessee, Us

BKON, a Nashville based Internet of Things (IoT) startup, manufactures BTLE beacons, iBeacons, and UriBeacons. BKON also develops software to make these devices smarter.Worked with the development team in an agile startup environment to plan, built and maintain a software and hardware platform for BTLE development.

Responsible for implementing software that improved workflow and project management.Lead AutoCAD designer for generator and fire alarm systems replacement for Tennessee Department of Correction for 17 state prison facilities. Handled drawing project management and production time frames. Planned and managed the deployment of Google Apps for Business to employees. Ensured access across all devices including Windows PC's with Outlook, Android Phones, and iPhones.

Designed, deployed, and maintained company website in Wordpress.Developed, implemented and maintained toolbars and UI for custom workflows with in AutoCAD software stack to improve drafting teams speed and consistency.Created electrical design drawings for large facilities with minimal supervision using AutoCAD, Excel, and other software. Design drawings included selection of electrical equipment, lighting layout, power layout, and sheet set-up.