Will Santos Email & Phone Number

St Louis, Missouri, United States

- Leading the API & Integration Management and Database Platform team within Infrastructure Platform.- Responsible for MuleSoft Enterprise Platform, including support, operations, architecture, and engineering of Integration Platform globally.- Responsible for Database services including support, operations, architecture, and engineering of Database Platform globally.- Leading support & operations service transition programs for Oracle databases and MuleSoft API & Integration platform to strategic providers, aiming at operational stability with potential cost savings of $1.5M yearly.

St Louis, Missouri, United States

- Responsible for performance and service management for hosting, storage, and backup products within public and private cloud environments, ensuring the operational performance and availability of Bayer's compute products.

Greater Pittsburgh Region

- Member of the Digital Transformation & IT Consumer Health organization, responsible for managing IT strategic suppliers’ support and operational performance, and to continuously improve services and overall operational stability and efficiencies, with the goal to deliver business value and enable business success.- Key responsibilities of the role include: management of all aspects of performance & service operational interfaces to vendors for services in scope: risk management, service level performance, commercial & contract management, continuous service improvement, portfolio optimization, and stakeholder management.- Achieved cost savings of $630,000 yearly and cost avoidance of $200,000 through application lifecycleimprovements, operational efficiencies gains, and contract terms negotiations.

Greater Pittsburgh Area

- Actively engaged with the Digital Transformation strategy of Bayer, leading one of the fastest growing functions for Bayer IT global organization, responsible for support and operations of the Bayer Cloud Platforms in AWS and Azure globally. Team provides consultancy & advisory services for current and new projects and prospect use cases in our Cloud platforms, helping increase the overall cloud utilization in a sustainable fashion.- Responsible for Cloud Cost Management. Successfully implemented cost savings & optimization measures (Rightsizing, Resource Cleanup, Scheduling, Savings Plans, Reserved Instances, Reporting) with an overall cost reduction of $136,000 monthly, realizing net savings of $850,000 yearly.- Successfully re-organized the Hosting Platform Services team, combining the former Servers OS, Virtualization Support and Orchestration & Automation teams into the new Cloud Operations & Support group.- Successfully implemented an organization transition strategy, using an innovative skills development framework. In less than 6 months, more than 20 employees transitioned from traditional, on-premises IT Operations functions to new Digital & Cloud Technologies functions.

Greater Pittsburgh Area

- Responsible to manage IT Operations & Infrastructure Services within Bayer's Global Data Centers and Remote Sites, providing integrated and tailored IT solutions in North America and Latin America, including consolidation, integration, and standardization projects of platforms services and operating systems.- Transitioned the End-to-End responsibility for Servers OS, Virtualization and Backup Operations to our external service provider Capgemini.- Led one of the NextGenIT Program work streams - Personalizing Focus Behaviors. The program aimed at enhancing the company’s culture, creating a framework for personalizing key cultural behaviors and values, ensuring that IT adds significant business value while building a strengthened and aligned IT function.

Greater Pittsburgh Area

- Managed and organized the delivery of quality, compliance and audit support to the various Bayer IT functions, including the implementation of internal quality controls and risk mitigation processes.- Managed the overall relationship with external vendors, which spans multiple aspects - performance, quality, demand and financial management.- Established a new Service Delivery & Quality Review process with IT service owners, which helped increase the overall external vendor’s performance, service quality, and reliability.- Cost savings of €50,000 yearly, after implementing quality improvement measures and controls related to financial, demand and delivery management for external vendors.- Implemented a new Audit Support management tool, which reduced the complexity of managing audit items and increased the efficiency of the support provided by our team to the auditees.

Greater Pittsburgh Area

- Provided consultancy and coordination with multi-disciplinary teams in IT infrastructure area, also working as liaison for Latin America countries.- Led the Latin America Collaboration and Partnership program, which comprised different projects and initiatives aiming for harmonization, cost savings, complexity reduction and enhancements with global services and products that could be adapted / adjusted to the local needs in Latin America.

São Paulo Area, Brazil

- Team Lead of Data Center and Hosting Services team at Bayer Brazil.- Implemented the Global Product Catalog, a portfolio of products and services offered by IT Infrastructure teams. By implementing the catalog, the Bayer IT group became more agile, improved the quality of services delivered to internal customers, and streamlined the financial controls in IT while adding transparency to the cost flow.- Led the IMPALA Project. The project developed and implemented a new strategy for hosting services in Latin America, realizing an extensive complexity reduction and financial optimization for applications’ hosting area.

São Paulo Area, Brazil

Independent consultant, working with pre-sales, technical solutions and project implementation.

Citrix specialist, working with pre-sales, technical solutions and project implementation.

Independent consultant, working with technical solutions, project implementation and Data Center administration.

Technical Support Analyst. Wintel specialist.

Mba, Business Administration

CEAG - Curso de Especialização em Administração para Graduados

Nanodegree, Business Analytics For Enterprise

Bachelor, Computer Science