Will Chang, Msc, M-Mis
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Will Chang, Msc, M-Mis Email & Phone Number

Specialized in identifying root causes logically and systematically of any IT incidents, to provide permanent resolutions while collaborate across different teams. As I always say: "Where there's a Will, there's a way." at Alberta Health Services
Location: Canada 6 work roles 3 schools
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✓ Verified Jul 2026 3 data sources Profile completeness 86%

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Current company
Alberta Health Services
Role
Specialized in identifying root causes logically and systematically of any IT incidents, to provide permanent resolutions while collaborate across different teams. As I always say: "Where there's a Will, there's a way."
Location
Canada
Company size
33599 employees

Who is Will Chang, Msc, M-Mis? Overview

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Will Chang, Msc, M-Mis is listed as Specialized in identifying root causes logically and systematically of any IT incidents, to provide permanent resolutions while collaborate across different teams. As I always say: "Where there's a Will, there's a way." at Alberta Health Services, a with 33599 employees, based in Canada. AeroLeads shows a matched LinkedIn profile for Will Chang, Msc, M-Mis.

Will Chang, Msc, M-Mis previously worked as IT Analyst II Mobility Services at Alberta Health Services and IT Deskside Customer Support II at Alberta Health Services. Will Chang, Msc, M-Mis holds Master Of Science (Msc) In Information Systems, Computer Science from Athabasca University.

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Email format at Alberta Health Services

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Alberta Health Services

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About Will Chang, Msc, M-Mis

Hello, my name is Will!I have been working in the IT industry for over 12 years, a few of my skill highlights including front and backend hardware / software triaging, troubleshooting and repairing across MacOS/iOS/iPadOS and Microsoft Windows.In recent years, I've been taking on project coordinating such as Adobe CC upgrade, Microsoft Office 365 upgrade, staff work from home and site merging IT equipment upgrade, this also enabled me to gain some quality leadership experiences.Currently I'm looking to expend my career path into intermediate Software Testing, Software Quality Assurance in Test, intermediate TechOps, jr DevOps and Project Coordinating.Outside of IT, I have a huge passion in Fitness and Functional Health, I'm a NASM certified Personal Trainer and Nutrition Coach.In my free time, I create content across all social media platforms such as Instagram, YouTube, Snapchat, TikTok as well as live stream competitive video games on Twitch.Helping others to achieve a quality lifestyle with Information Technology and Fitness sums up my life!

Current workplace

Will Chang, Msc, M-Mis's current company

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Alberta Health Services
Alberta Health Services
Specialized in identifying root causes logically and systematically of any IT incidents, to provide permanent resolutions while collaborate across different teams. As I always say: "Where there's a Will, there's a way."
edmonton, alberta, canada
Website
albertahealthservices.ca
Employees
33599
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6 roles

Will Chang, Msc, M-Mis work experience

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It Analyst Ii Mobility Services

Current
Alberta Health Services

Edmonton, Alberta, Canada

- Mobility services Incident Management via ServiceNow.- Mobility devices management via MDM, Workspace One.- Cellular network activation and service management (Bell, Telus etc.).- Executives, board members and stakeholders support.Provide timely and prioritized IT support to all enterprise executives and board members.- Citrix and Ivanti application support.- Mobility asset managementHardware and Software configuration, deployment, onboarding and inventory management.

Oct 2024 - Present

It Deskside Customer Support Ii

Alberta Health Services

Edmonton, Alberta, Canada

- IT Incident Management via ServiceNow95% critical incidents resolved in the same business day. Minimum recurring issues (less than 5%).- Microsoft Azure Active DirectoryProvide Group Policy and Licensing support.- Executives and StakeholdersProvide timely and prioritized IT support to all enterprise executives and board members.- Citrix and Ivanti application support.- IT Asset ManagementHardware and Software configuration, deployment, onboarding and inventory management.> Project experiences:- Windows 11 Upgrade- AHS Network Drive to Microsoft OneDrive Migration- Adobe 2017/2019 to Creative Cloud upgrade- Site building consolidation- Staff Remote / Hybrid work arrangement- Microsoft Office 2013/2016 to 365 upgrade.

Aug 2018 - Oct 2024

Genius

Apple

Southgate Centre 5015 111 St Edmonton Alberta T6H 4M6

- Apple ecosystems (MacOS, iOS/iPadOS etc.) triaging, troubleshooting.- Apple Certified Macintosh Technical (ACMT) repair.- Repair quality and process optimization.- Technical support service management.- Staff onboarding and CORE training facilitator.- Sales and product ownership opportunity.- Technical training session facilitator.- Customer relationships management.

Aug 2013 - Aug 2018

Technical Specialist

Apple

Southgate Centre 5015 111 St Edmonton Alberta T6H 4M6

- Advanced Mobile devices real time on demand Technical support / Troubleshooting.- Personal Training. (macOS, iOS, Photos, iMovie, GarageBand etc.)- Technician Concierge. (Wait time management, Appointment management, Technician - Customer arrangement, etc.)

Nov 2012 - Aug 2013

Specialist

Apple

Southgate Centre 5015 111 St Edmonton, Alberta T6H 4M6

- Product / Solution Sales.- iOS device and cellular service provider activation.- Concierge. (Customer / Traffic directing, Sales / Expert - Customer arrangement, etc.)- Product and solution Personal Setup.- Basic Technical support / Troubleshooting.- Brake time management support.

Oct 2011 - Nov 2012
Team & coworkers

Colleagues at Alberta Health Services

Other employees you can reach at albertahealthservices.ca. View company contacts for 33599 employees →

ER Eva Rodrigo Eva Rodrigo Colleague at Alberta Health ServicesNorth Vancouver, British Columbia, Canada View → LW Lisa Woodman Lisa Woodman Colleague at Alberta Health ServicesCanada View → AA Angie Avery Angie Avery Colleague at Alberta Health ServicesCanada View → JH Jessica Herbers Jessica Herbers Colleague at Alberta Health ServicesCanada View → ML Melinda Lafortune Melinda Lafortune Colleague at Alberta Health ServicesSherwood Park, Alberta, Canada View → JB Joel Bartkiewicz Joel Bartkiewicz Colleague at Alberta Health ServicesGreater Edmonton Metropolitan Area, Canada View → MK Miss Kay Miss Kay Colleague at Alberta Health ServicesCold Lake, Alberta, Canada View → NR Noemie Red Crow Noemie Red Crow Colleague at Alberta Health ServicesLethbridge, Alberta, Canada View → ST Sheila Tsing Sheila Tsing Colleague at Alberta Health ServicesCanada View → ZF Zarah Farah Zarah Farah Colleague at Alberta Health ServicesEdmonton, Alberta, Canada View →
3 education records

Will Chang, Msc, M-Mis education

FAQ

Frequently asked questions about Will Chang, Msc, M-Mis

Quick answers generated from the profile data available on this page.

What company does Will Chang, Msc, M-Mis work for?

Will Chang, Msc, M-Mis works for Alberta Health Services.

What is Will Chang, Msc, M-Mis's role at Alberta Health Services?

Will Chang, Msc, M-Mis is listed as Specialized in identifying root causes logically and systematically of any IT incidents, to provide permanent resolutions while collaborate across different teams. As I always say: "Where there's a Will, there's a way." at Alberta Health Services.

Where is Will Chang, Msc, M-Mis based?

Will Chang, Msc, M-Mis is based in Canada while working with Alberta Health Services.

What companies has Will Chang, Msc, M-Mis worked for?

Will Chang, Msc, M-Mis has worked for Alberta Health Services, Apple, and National Kaohsiung First University Of Science And Technology.

Who are Will Chang, Msc, M-Mis's colleagues at Alberta Health Services?

Will Chang, Msc, M-Mis's colleagues at Alberta Health Services include Eva Rodrigo, Lisa Woodman, Angie Avery, Jessica Herbers, and Melinda Lafortune.

How can I contact Will Chang, Msc, M-Mis?

You can use AeroLeads to view verified contact signals for Will Chang, Msc, M-Mis at Alberta Health Services, including work email, phone, and LinkedIn data when available.

What schools did Will Chang, Msc, M-Mis attend?

Will Chang, Msc, M-Mis holds Master Of Science (Msc) In Information Systems, Computer Science from Athabasca University.

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