Will Chang, Msc, M-Mis Email and Phone Number
Hello, my name is Will!I have been working in the IT industry for over 12 years, a few of my skill highlights including front and backend hardware / software triaging, troubleshooting and repairing across MacOS/iOS/iPadOS and Microsoft Windows.In recent years, I've been taking on project coordinating such as Adobe CC upgrade, Microsoft Office 365 upgrade, staff work from home and site merging IT equipment upgrade, this also enabled me to gain some quality leadership experiences.Currently I'm looking to expend my career path into intermediate Software Testing, Software Quality Assurance in Test, intermediate TechOps, jr DevOps and Project Coordinating.Outside of IT, I have a huge passion in Fitness and Functional Health, I'm a NASM certified Personal Trainer and Nutrition Coach.In my free time, I create content across all social media platforms such as Instagram, YouTube, Snapchat, TikTok as well as live stream competitive video games on Twitch.Helping others to achieve a quality lifestyle with Information Technology and Fitness sums up my life!
Alberta Health Services
View- Website:
- albertahealthservices.ca
- Employees:
- 33599
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It Analyst Ii Mobility ServicesAlberta Health Services Oct 2024 - PresentEdmonton, Alberta, Canada- Mobility services Incident Management via ServiceNow.- Mobility devices management via MDM, Workspace One.- Cellular network activation and service management (Bell, Telus etc.).- Executives, board members and stakeholders support.Provide timely and prioritized IT support to all enterprise executives and board members.- Citrix and Ivanti application support.- Mobility asset managementHardware and Software configuration, deployment, onboarding and inventory management.
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It Deskside Customer Support IiAlberta Health Services Aug 2018 - Oct 2024Edmonton, Alberta, Canada- IT Incident Management via ServiceNow95% critical incidents resolved in the same business day. Minimum recurring issues (less than 5%).- Microsoft Azure Active DirectoryProvide Group Policy and Licensing support.- Executives and StakeholdersProvide timely and prioritized IT support to all enterprise executives and board members.- Citrix and Ivanti application support.- IT Asset ManagementHardware and Software configuration, deployment, onboarding and inventory management.> Project experiences:- Windows 11 Upgrade- AHS Network Drive to Microsoft OneDrive Migration- Adobe 2017/2019 to Creative Cloud upgrade- Site building consolidation- Staff Remote / Hybrid work arrangement- Microsoft Office 2013/2016 to 365 upgrade.
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GeniusApple Aug 2013 - Aug 2018Southgate Centre 5015 111 St Edmonton Alberta T6H 4M6- Apple ecosystems (MacOS, iOS/iPadOS etc.) triaging, troubleshooting.- Apple Certified Macintosh Technical (ACMT) repair.- Repair quality and process optimization.- Technical support service management.- Staff onboarding and CORE training facilitator.- Sales and product ownership opportunity.- Technical training session facilitator.- Customer relationships management. -
Technical SpecialistApple Nov 2012 - Aug 2013Southgate Centre 5015 111 St Edmonton Alberta T6H 4M6- Advanced Mobile devices real time on demand Technical support / Troubleshooting.- Personal Training. (macOS, iOS, Photos, iMovie, GarageBand etc.)- Technician Concierge. (Wait time management, Appointment management, Technician - Customer arrangement, etc.)
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SpecialistApple Oct 2011 - Nov 2012Southgate Centre 5015 111 St Edmonton, Alberta T6H 4M6- Product / Solution Sales.- iOS device and cellular service provider activation.- Concierge. (Customer / Traffic directing, Sales / Expert - Customer arrangement, etc.)- Product and solution Personal Setup.- Basic Technical support / Troubleshooting.- Brake time management support.
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It / Is AssistanceNational Kaohsiung First University Of Science And Technology Feb 2009 - Oct 2010Kaohsiung, Taiwan1. Office processing.2. Hardware / Software maintenance and troubleshooting.
Will Chang, Msc, M-Mis Education Details
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Computer Science -
Management Information Systems, Electronic Commerce, Digital Marketing -
Management Information Systems
Frequently Asked Questions about Will Chang, Msc, M-Mis
What company does Will Chang, Msc, M-Mis work for?
Will Chang, Msc, M-Mis works for Alberta Health Services
What is Will Chang, Msc, M-Mis's role at the current company?
Will Chang, Msc, M-Mis's current role is Specialized in identifying root causes logically and systematically of any IT incidents, to provide permanent resolutions while collaborate across different teams. As I always say: "Where there's a Will, there's a way.".
What schools did Will Chang, Msc, M-Mis attend?
Will Chang, Msc, M-Mis attended Athabasca University, National Kaohsiung First University Of Science And Technology, I-Shou University.
Who are Will Chang, Msc, M-Mis's colleagues?
Will Chang, Msc, M-Mis's colleagues are Masha Krisanova, Manpreet Gill, Navneet Gill, Marcy Lettersfromhoth, Fe Balde, Rachel Schachar Md Msc Frcsc, Heather Latreille.
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