- High knowledge of all products and location- observe, self checkout lane, and ensure all payments are completed- Smile and thank customers helping them in anyway necessary

As a CSRI I became an expert in how to quote benefits to members for all types of procedures and appointments, quoting cost share information such as deductibles, copays, coinsurances and explaining the nature of the benefits themselves and the limitations, if any, of the benefit. As a CSRII I have the added responsibility of looking into claims and determining if they were properly processed and fixing them if they were not. Often I will call the provider and ask them to review a claim, especially when the claim is written in such a way that payment is denied due to a diagnosis or procedure code as well as weather a procedure is screening or routine in nature or diagnostic and medically necessary. My rapport with the members is confirmed by my nearly perfect quality evaluation scores. If I don't know the answer to your question or solve your problem I will get the information through thorough due diligence in looking deep into the claim or benefit question.

• Seasonal sales selling customers our storm repair business, specializing in hail repair from recent storm, only a viable business during spring through early fall;• Spoke to customers ensuring their business needs were met;• Performed any various duties around the office as needed.

• Handled inbound calls and processed e-mail and fax requests from Brokers in an very fast paced environment while maintaining a strong focus on customer service;• Priced loans and negotiated rate in cases of drastic market improvement, maintaining full data integrity at all times;• Developed a complete understanding of the complex Broker and Correspondent product menus, product matrix and loan pricing for the purpose of answering customer inquiries and resolving customer issues with total accuracy;• Resolved and documented customer issues utilizing multiple internal software programs, engaging in conversation while building rapport and displaying fluency with our products and policies, Brokers frequently asked to speak with me personally;• Displayed strong math on pricing adjustments to loan locks, where an error would cost the company tens of thousands of dollars.

• Managed portfolio of 250+ delinquent accounts on vehicles purchased and leased through Chrysler Financial; • Significant experience on an automated dialer when not manually working the accounts I was personally responsible for;• Demanded immediate payment over the phone via check, credit or debit card using a strong voice tone; explaining the importance of a current payment behavior and the ramifications of non-payment; postdating future payments to ensure account stayed current;• Maintained #1 ranking in the mid-Atlantic region, as well as a top 10 ranking in the country, regularly earning monthly bonuses;• Traced unreachable customer’s by researching credit applications, references, dealership servicing, prior payment sources, etc;• Assigned vehicles to tow contractors for repossession after all options were exhausted, with detailed info on vehicle locale.

• Member of the United Steel Workers Union, operated multiple aluminum straightening machines; • Quickly learned the art fine adjustments on the straightening machines;• Overhead crane operator, bring in and sending out my assigned straightener jobs as needed, third shift did not have a F/T assigned crane operator like the 1st and 2nd shifts;• Worked with previous and following steps in the aluminum pipe fabrication process as a team player;• Overnight shift, 11pm - 7am, and being a union shop shift preference is dictated by seniority, which would have kept me on the overnight shift for a few years until another shift was available to me, so I resigned and went back to school, completing my Bachelor's Degree.