Work with healthcare IT leaders and system integrators to design and deliver solutions that improve communications for healthcare workers with their patients.• Designed and implemented cloud-based application health and observability services for traces, metrics, and logs leveraging 3rd party software (OpenTelemetry and Grafana) to build libraries for nurse call microservices in .NET Core.• Designed and implemented applications for a RESTful and a SOAP API in .NETCore for transferring staff assignments from 3rd party software to the Ascom system. Delivered solutions to key customers in small and large organizations providing remote and on-site support for service delivery.

Identified requirements and executed projects in machine learning research. Applied agile methods within a structured Gate model business decision framework. - Owned the product specification for a chatbot to improve ABBs response time for customer service requests. Interfaced with 3 teams of stakeholders to collect requirements and negotiate deliverables. - Defined requirements and managed the scrum team for the AI for Parts project. Improved coverage of spare parts risk as rated by machine learning models resulting in a $14M NPV impact. - Developed and piloted a graph database solution in Azure Cosmos DB Gremlin API. Evaluated and piloted competing graph database solutions and recommended final database solution.

Managed projects improving software engineering practices and tools with a focus on measurement, decision support, and risk assessment. - Defined key software engineering metrics for ABB’s global software R&D organization. Implemented data visualizations in QlikSense for project and agile team management. Delivered metrics dashboards to ABB’s global R&D organization and published them in IEEE Software.- Influenced executive-level decisions on software product selection by analyzing architecture technical debt with Understand and DV8 tools for ABB control system products. - Lead project evaluating application performance monitoring for ABB AbilityTM edge and cloud infrastructure. - Created Blaze, an app in C# and SQL, to gamify developers code navigation practices. Performed longitudinal user studies using R. Realized a 5X improvement in developers’ use of structural navigation. - Developed a Visual Studio add-in written in C# and SQL to extract change history from the TFS API and report risky code elements. Helped India-based developers reduce code churn in risky files and reduce introduced defects.

Implemented corporate standard agile verification and validation processes and tools meeting the requirements of CMMI, ISO9000:2001, and TL9000. Led the agile transformation of verification processes using Lean Six Sigma techniques to reduce time to market for new releases.

Defined and deployed key practices for best-in-class software reliability and system availability modeling. Improved system availability achieving 99.999% availability for key Succession voice network products and core IP routers.- Performed reliability and availability analysis for Nortel’s core IP router platform, Linux OS platform, and optical switching products. Results demonstrated how to achieve 5-9’s availability for Nortel’s products.- Provided engineering input to customer RFP responses by performing software reliability predictions and availability modeling using Markov models (following MIL Std. 217 and Telcordia GR-2813).

Lead project to develop Reliametrics, a machine learning-based defect prediction product and managed support team for telecom and aerospace industry customers.

Lead project to develop Reliametrics, a machine learning-based defect prediction product and managed support team for telecom and aerospace industry customers. Developed reliability prediction tools in SAS and Perl, provided customer support and training for the global R&D organization.