Willson Massey Email & Phone Number

New Delhi, DL, IN

Revelstoke, British Columbia, Canada

Ensures that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximise the profitability of all verticals. Maintain effective cost controls in all areas. Plan and direct the resort main operations including quality, standards, cleanliness, guest satisfaction.

India

Developing relationships with key decision-makers in target organizations for business development.Planning and directing marketing efforts toward improving brand equity.Conceptualizing & implementing development strategies for acquiring business from clients and effectively using existing accounts.Analyzing the latest marketing trends and tracking.

New Delhi, Delhi, India

Driving a complete India sales team to achieve weekly targets and sell our immigration services to professionals want to migrate to Canada/UK and get PR.Monitoring different social media platforms for lead generation with IT team, helping and motivating team to achieve their targets with right focus on inputs

New Delhi, Delhi, India

It is all about being an exceptional communicator and influencer who can give right counselling to the parents for their kid's future. In regards to profile it is more about monitoring self-performance at all times while also contributing to the team performance. Working under high pressure performance driven competitive environment being confident and.

New Delhi Area, India

It is the most challenging and performance-oriented roles at OYO. As a General Manager, I have to take complete ownership of P&L, operations and growth of my portfolio in the cities where I am present at the Townhouse & Flagship level- the core of Oyo business model along with the Senior Management.Main role is to drive great customer experience.

Aerocity New Delhi

. Handling daily activities at Front Desk and other sub-departments.· Owning all guest problems and resolving to the satisfaction of the guest to ensure customer delight.· Responsible for scheduling the roasters for down the line staff to ensure smooth shift work.· Checking & circulating daily closing reports in terms of Up-Sell, Enrollments, Guest Problem.

New Delhi Area, India

• Prepare reports on Occupancy, Average rates, Reservations etc.
• Ensure that all the operational standards set for all the processes are followed.
• Responsible for greeting, and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.
• Ensuring personalized and renewing guest services.
• Handling operations at Front Desk and other sub-departments of Front Office.

Gurgaon, India

• Ensure through regular monitoring of SALT and feedback, prompt, efficient and accurate service to all guests.
• Co-ordinate operations with Concierge, Travel Desk, CARE, Business centre or any other sub departments, through the guest cycle.
• Ensures norms, procedures and systems for safety and security of guest.
• Maintain regular contacts with corporate and individual customers, and build strong relationships with them.
• Successful opening of the area and putting up policies and procedures in place.
• Overlooking Concierge operations.

Gurgaon, India

• Successful opening of the area and putting up policies and procedures in place for Concierge operations.
• Responsible of setting up the different sections of the department.
• In charge of valet operations.
• Concierge – Catering to all guest request or inquiries regarding the hotel, city or any events, making itineraries for the guest, handling emails and the bell desk
• Front Desk - Responsible for greeting, and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.
• Operators – Managing the operator console by answering all guest or the internal hotel calls, updating registration cards and preparing welcome letters for the arrival guests.

Gurgaon, India

• Implementing operating procedures and standards.
• Responsible for doing snagging for different sections of the floor and getting work completed from the projects in pre-opening.
• Responsible for the proper cleaning and maintenance's of an individual section of rooms.
• Collecting guest preferences and ensuring by taking feedback that the guest is happy with the services.
• Responsible for maintaining proper stock of amenities used by the guest.
• Responsible for maintaining Left Behind Items of the guest

Bachelor'S Degree, Tourism And Travel Services Management

Activities and Societies: Exploring History and all Tourism Attraction across India.

Dimlopa, Aviation, Hospitality And Tourism Management, A+

Activities and Societies: In-flight trainings with Jet Airways, social event projects to improve on personality development. Completed.

12Th, Arts & Humanities

10Th, Basic All Subjects