Will Stuck Email & Phone Number

Spokane, WA, US

Seattle, Washington, United States

• Owned cross functional coordination and escalations for Voice, Network, Servers and Collaboration workstreams for the acquisition of five hospitals and 160 ambulatory locations.
• Provided onsite go-live support for employee Day 1, helping employees set new passwords while reporting major issues to the main command center.
• Coordinated data migrations between multiple vendors to ensure applications would continue to work. Developed criteria for data target location: file share, OneDrive or vendor cloud.
• Developed communication plan for ambulatory locations on email and file share data migrations.
• Led implementation and operationalization of ServiceNow’s Vulnerability Response Module and automated patching to reduce security vulnerabilities created from missed patches on end user devices, servers and network gear.
• Migrated hospital acquisition program to ServiceNow PPM as part of enterprise-wide rollout to replace MS Project.

• Managed delivery of network, end point and M365 projects to Fortune 500 clients. Projects ranged from $10k proof of concepts to multi-million-dollar deployments at enterprise clients. Managed delivery of multiple.
• Owned network build and cutover in support of new mergers and acquisitions at a Fortune 500 industrial conglomerate. Decreased planning time and project costs with a repeatable acquisition playbook.
• Managed consolidation and migration of the M365 tenants of 6 separately managed healthcare groups totaling 120K mailboxes, with Microsoft ECIF funding.
• Decreased deployment time for +200K devices by implementing Workspace ONE endpoint management as part of a divestiture.
• Increased collaboration with my 18 person, remote team, spread across different clients, by simply getting to know teammates and becoming a connector for questions.

• Collaborated with division leadership, individual contributors and IT to identify IT projects which would support the business’ strategic direction. Leveraged road mapping to aid prioritization, resource balancing and.
• Managed RFP and implementation of a $1.2 million SaaS CPQ/ Price Optimization tool to replace a manual, excel based process. Consolidate two divisions, with separate processes and objectives onto separate tenants of.
• Managed RFP and implementation of a $800K SaaS transportation management system to replace a rating engine, excel and SharePoint based processes.
• Increased delivery of IT work requests by 20% with an IT demand lifecycle process to manage the 4,000 IT requests per year, ranging from 20 min tasks to $1M capital projects. Tested the process with a Smartsheet.
• Reduced label costs by 15% and handhelds maintenance costs by 10% by refreshing handheld devices to support 2D barcoding.
• Implemented Operational Level Agreements (OLAs), for 4 SaaS deployments, to clarify support roles between the vendor, business and IT, replacing an existing RACI method.

Bothell, Washington, United States

• Built a four-person IT team tasked with end user support and project delivery for a mid-sized manufacturing company on a $2 million budget, supporting 600 users across 1 office, 3 manufacturing locations.
• Led a 2-year multi-phase IT infrastructure refresh program as part of a $12 million building remodel including cabling, switch lifecycle refresh, migration from PBX to VOIP, Meraki Wi-Fi implementation, access.
• Increased IT Teams capabilities by developing a group of 5-6 trusted vendors, including a managed service provider, to augment the IT teams skill set. Additionally, built relationships with internal IT advocates to.
• Shifted IT from a blackhole by implementing ITIL, Zendesk as a ITSM and setting up a PMO methodology to managed demand through delivery of projects. KPIs showed a 60% increase in opened tickets between years 1 and 2.
• Prepared organization for a NIST 800-171 audit, as a defense department supplier, ran an internal audit, developed and implemented mitigation plans for audit findings. Acquired a tool, automate reporting of action plan.
• Led implementation of a SaaS HRIS solution (Ulti-Pro) core HR, payroll and time keeping modules to consolidate two existing providers and improve the end users experience with the time clocks.

Greater Seattle Area

• Managed complex programs for client organizations requiring an ability to drill down into the details and develop relationships with internal stakeholders while maintaining a strategic view of the big picture.
• Stabilized IT infrastructure, at a construction client, with a “Get Healthy” plan to address a series of network outages, increasing system uptime with a more reliable and resilient network, email migration to O365.
• Reduced the project timeline from 18 to 6 months for an ERP reporting project by implementing Kanban and consolidating critical reports from 230 to 50 core reports. Built a 40 person Kanban team, of FTEs and new.
• Managed the deployment of Infor’s warehouse management system (SCE) and automation hardware to increase warehouse capacity from 8,000 daily picks to the 15,000 picks required to implement low unit of measure (LUM).
• Coached a development team through an agile transition, introducing joint application design sessions to increase cross functional collaboration on user stories and setting up a functionality based delivery calendar.

Managed discovery, design, deployment, and testing of remotely managed Microsoft Exchange, Lync (MS Teams predecessor) and SharePoint environments. Successfully executed multiple remote, matrixed projects concurrently.

Bellevue, WA

• Owned and led the application portfolio for the PACCAR Leasing Company Owned Stores.
• Consolidated inventory tracking systems by moving the 9,000+ truck fleet to a cloud inventory management platform with an integrated remarketing website, providing inventory visibility to the sales teams of two.
• Implemented a toll billing service, with a 6-month project pay back, which compared rental truck schedules with toll fines and automatically billed the fine to the customer.
• Bar coded rental and lease trucks to reduce fuel billing processing time by 20% per store.
• Reduced Tier 2 ticket resolution time by 80% for both vendor and proprietary applications.

Seattle, Washington, United States

Developed a new customer outreach initiative to municipalities’ public works departments and the construction industry. Worked with municipalities to add Olympic Foundry cast iron products to their specification manuals. Add 9 new markets in the first 6- months.

Kent, Washington, United States

Managed project scope, budget, and schedule for Washington Department of Transportation, BNSF Railway and other municipal heavy construction projects ranging in value from $1 million to $16 million. Averaged 30% profit across projects.

Vancouver, Washington, United States

Designed retrofits to existing sawmills including site surveys, mock ups and vendor coordination. Spent 1 month as an apprentice millwright, at a sawmill in central Idaho, learning first hand the maintenance and operational impacts of poorly designed manufacturing equipment.

Masters Of Business Administration

Bachelor Of Science, Metallurgical Engineering

Activities and Societies: Engineering Student Advisory Committee, Theta Chi Fraternity