Will Taliaferro Iii Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, United States

Resolved website and mobile app issues via email, live chat, and JIRA escalations, managing 40-45 tickets daily. This resulted in surpassing the 24-hour SLA with a 98% QA score and a 97% satisfaction rating.Prepared and presented quarterly reports analyzing the impact of marketing campaigns on member success and interaction trends, providing actionable insights that drove strategic decisions. Collaborated with Marketing weekly on QA approvals and crafting email copy, enhancing… Show more Resolved website and mobile app issues via email, live chat, and JIRA escalations, managing 40-45 tickets daily. This resulted in surpassing the 24-hour SLA with a 98% QA score and a 97% satisfaction rating.Prepared and presented quarterly reports analyzing the impact of marketing campaigns on member success and interaction trends, providing actionable insights that drove strategic decisions. Collaborated with Marketing weekly on QA approvals and crafting email copy, enhancing cross-departmental alignment.Assigned as Community Manager and Moderator of the Going Facebook Travel Community group in July 2021, oversaw membership growth from 172,000 to over 178,000 through strategic engagement, content sharing, and moderation. Managed approvals and monitored content, significantly boosting community growth and engagement.Enhanced cross-functional relationships and ensured cohesive communications and member initiatives. Led process improvements, including drafting and QA’ing member communications and initiating internal request tickets, boosting operational efficiency and creating a seamless member experience. Show less

Orlando, Florida Area

Managed a portfolio of 158 clients, generating over $1.3 million in revenue through expert account management and technical support for HR and payroll SaaS software. Demonstrated strong client relationship management and technical expertise.Cultivated strong relationships with stakeholders and high-level executives, providing valuable feedback on products and trending technical issues. This significantly improved product development and stakeholder satisfaction.Assisted in… Show more Managed a portfolio of 158 clients, generating over $1.3 million in revenue through expert account management and technical support for HR and payroll SaaS software. Demonstrated strong client relationship management and technical expertise.Cultivated strong relationships with stakeholders and high-level executives, providing valuable feedback on products and trending technical issues. This significantly improved product development and stakeholder satisfaction.Assisted in training 17 new team members, ensuring their successful completion of training by week three. Showcased effective training and onboarding skills.Resolved an average of 63 client inquiries daily after joining the live chat team in February 2020, boosting client satisfaction to 96%. Reflected exceptional problem-solving abilities and customer service excellence. Show less

Orlando, Florida Area

Managed multi-million dollar product inventory, cutting overall losses by 15% through rigorous daily audits & variance resolution, demonstrated expertise in inventory management and loss prevention.Led first-shift office management for the Orlando branch by interviewing potential employees, training team members, and presenting daily reports during leadership meetings, demonstrating strong leadership and management skills.Co-led a market growth initiative, boosting foot traffic… Show more Managed multi-million dollar product inventory, cutting overall losses by 15% through rigorous daily audits & variance resolution, demonstrated expertise in inventory management and loss prevention.Led first-shift office management for the Orlando branch by interviewing potential employees, training team members, and presenting daily reports during leadership meetings, demonstrating strong leadership and management skills.Co-led a market growth initiative, boosting foot traffic by 23% and expanding the team from 20 to 38 employees within the first three months of the branch opening. Demonstrated strategic planning and team expansion capabilities. Show less

Atlanta, Georgia, United States

Achieved 97% quality and 98% data integrity while managing 65 daily tickets, handling escalations, and addressing legal inquiries. Demonstrated exceptional attention to detail and problem-solving abilities.Played a key role in launching Coca-Cola’s global live chat community by developing knowledge bases and monitoring social media trends, contributing to a robust and responsive customer service platform.Assisted in training and mentoring new employees, ensuring a seamless… Show more Achieved 97% quality and 98% data integrity while managing 65 daily tickets, handling escalations, and addressing legal inquiries. Demonstrated exceptional attention to detail and problem-solving abilities.Played a key role in launching Coca-Cola’s global live chat community by developing knowledge bases and monitoring social media trends, contributing to a robust and responsive customer service platform.Assisted in training and mentoring new employees, ensuring a seamless transition from onboarding to their first 45 days on the floor. Showcased strong training and mentorship skills. Show less

Atlanta, Georgia, United States

Manager of full-service entertainment and Business Management CompanyMarketing of special events, event planning, Internet marketing, branding, product Placement, artistdevelopment, promotions, and social media/street team developmentResponsible for overseeing daily operations including project management, handling and creating Social Media accounts, and assisting with logistics for live productions.

Greater Atlanta Area

• Establishing goals and objectives in order to reach our customers through appropriate marketing channels• Creating and submitting invoices for purchase orders, daily reports and projecting marketing numbers daily• Assisting with the analyses of marketing data, including campaign results, conversion rates, and online traffic in order to improve future marketing strategies and campaigns.• Promoting brand awareness through marketing efforts. • Support field marketing team on in house… Show more • Establishing goals and objectives in order to reach our customers through appropriate marketing channels• Creating and submitting invoices for purchase orders, daily reports and projecting marketing numbers daily• Assisting with the analyses of marketing data, including campaign results, conversion rates, and online traffic in order to improve future marketing strategies and campaigns.• Promoting brand awareness through marketing efforts. • Support field marketing team on in house projects and paperwork Show less

Greater Atlanta Area

 Responsible of creating and distributing orders for customers for top of the line furniture Handling all claims, orders, and delivery issues or discrepancies. Managing consumer accounts Standing as liaison between customers and management Project manager of large budget purchase orders and invoices from development to shipment for major companies

Greater Atlanta Area

 Assisted in accumulating a large number of sales & company goals including “Employee of the Month”, and culminating scores of 98% and 100% on secret shopper and guest approval-rating test monthly Lead operator overall machinery and responsible for maintaining primary cash safe Overseeing daily operations including scheduling, cash handling, and work orders Managing and training a team of 29 employees

Master Of Arts - Ma, Public Relations, Advertising, And Applied Communication, 3.68

Activities and Societies: Salutatorian WWE NXT Initiative Writing for Interactive Media Online Media Room Reputation Management Strategies.

Master Of Science - Ms, Business Administration And Management, General

Executive Leadership Project and Team Management Business Storytelling & Brand Development Business Finance Digital Marketing Negotiation.

Bachelor Of Science (B.S.), Communication, General

Ethics and Communication Organizational Communication Mediation and Conflict Resolution Marketing Communications Public Relations.