Greet customers warmly, assist with inquiries, and provide product information to enhance their shopping experience. Handle cash, credit card, and other forms of payment securely, following company policies and procedures. Resolve customer complaints and concerns in a professional and courteous manner, striving for positive resolutions. Balance cash drawers at the end of shifts and reconcile transactions to ensure accuracy in financial reporting.Respond to customer inquiries via phone… Show more Greet customers warmly, assist with inquiries, and provide product information to enhance their shopping experience. Handle cash, credit card, and other forms of payment securely, following company policies and procedures. Resolve customer complaints and concerns in a professional and courteous manner, striving for positive resolutions. Balance cash drawers at the end of shifts and reconcile transactions to ensure accuracy in financial reporting.Respond to customer inquiries via phone, or in-person, providing accurate and timely information. Handle customer complaints or concerns with professionalism and empathy, striving to resolve issues to the customer's satisfaction.Implemented and managed the enrollment process for a customer rewards program, driving increased engagement and loyalty. Utilized effective communication and persuasive techniques to encourage participation and sign-up, resulting in a significant increase in program membership. Monitored and tracked enrollment metrics to assess effectiveness and implemented adjustments to optimize results. Effectively meets the basic demands on the selling floor, in the fitting room and at all the cash points. Actively works with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M standards to maximize selling opportunities within the store. Show less

Proactively engaged with leads through targeted outreach campaigns, leveraging effective communication strategies to nurture relationships and drive sales opportunities. Implemented personalized follow-up techniques to maintain engagement and guide leads through the sales funnel, resulting in a consistent increase in conversion rates. Utilized CRM systems to track lead interactions, monitor progress, and identify areas for optimization.Developed Social Media Marketing strategy to… Show more Proactively engaged with leads through targeted outreach campaigns, leveraging effective communication strategies to nurture relationships and drive sales opportunities. Implemented personalized follow-up techniques to maintain engagement and guide leads through the sales funnel, resulting in a consistent increase in conversion rates. Utilized CRM systems to track lead interactions, monitor progress, and identify areas for optimization.Developed Social Media Marketing strategy to increase membership and drive traffic to website. Includes automation of social media posts and google analytics. Managed Front desk and Customer Success strategies.Greet clients and guests warmly, providing a positive first impression and addressing inquiries with professionalism and courtesy. Process payments, invoices, and transactions promptly and accurately, utilizing cash, credit card, or electronic payment methods. Manage incoming calls, emails, and inquiries, directing them to the appropriate personnel or department for resolution. Show less