Willus Holmes Email & Phone Number

Horsham, Pa

• Utilize problem solving skills to effectively resolve a multitude of customer issues in a timely manner.• Follow detailed protocol to ensure protection of private information of each customer. • Work directly with pharmacist/pharmacy technicians to expedite the processing of customer orders on a case by case basis.• Make outreach calls to doctor’s offices and health care facilities to obtain verbal authorization on new prescriptions.• Actively listen to assess customer needs in order to direct calls to the appropriate departments

• Offer consultations on proper grooming techniques and skin care in order to increase store profitability, with monthly sales from $30,000-$150,000• Provide highest possible levels of customer service using techniques mastered through Friedman Group developed “Gold Standard Selling Process”.• Perform weekly inventory checks, nightly cash deposits and other retail closing procedures. • Work directly with Store Manager assisting with operational duties including developing weekly sales goals, completing employee coaching logs, and analyzing sales reports and store statistics.

 Trained new employees; assist in sales coaching as well as product knowledge using company developed training exercises. Cooperatively worked with sales and management team in meeting daily and monthly sales goals.  Provided product knowledge obtained through in-store training exercises, to help drive sales and assist with any customer’s questions or concerns.  Consistently met individual daily sales goals ranging from $800-$1,500. Maintain individual monthly sales of $15,000-$20,000.

 Generated shipping paperwork for departing truck drivers, containing parcel counts, route documentation and shipping locations.  Inputted daily shipping volumes ranging from 30,000 to 60,000 outgoing parcels into Microsoft Excel workbooks for record keeping purposes. Used Microsoft Excel to create pivot tables for analysis of daily, weekly and monthly mishandled parcels.