William Viola Email & Phone Number

Hampton Roads, Virginia Metropolitan Area

Virginia Beach, VA, United States

Hampton, Virginia

Accountable for all marketing operations of Tidewater Orthopaedic Associates & Careplex Orthopaedic Amubulatory Surgery Center, Including all digital campaigns, print productions, in-person meetings, practice referral patterns, hosting & attendance of promotional events, and physician driven business referral meetings. Maintains & develops all website.

Hampton, Virginia, United States

Accountable for all marketing operations of Tidewater Orthopaedic Associates & Careplex Orthopaedic Amubulatory Surgery Center, Including all digital campaigns, print productions, in-person meetings, practice referral patterns, hosting & attendance of promotional events, and physician driven business referral meetings. Maintains & develops all website.

Hampton Roads

• Responsible for identifying growth opportunities through the development and maintenance of physician client relationships, facilitating multi-directional communication, driving process improvement and cultivating a.
• Instrumental in growing business lines through relationship management such as an annual increase of 9.3% of volume in a key surgical practice
• Lead initiatives to directly improve the organization’s reputation and overall brand identity, resulting in an overall increase in operating margin of $2 million on average each year
• Establishes new business relationships and serves as the client advocate in issue resolution, communication, and access to organizational systems and services, averaging 120 face to face interactions with clients each.
• Consistently manages relationships with nearly 600 targeted physician clients through a regular call schedule, roundtable dinner discussions, medical related conferences, and business meetings as needed
• Coordinates multi-disciplinary improvement efforts with hospital leaders to address issues and concerns from the market-based physicians as well as innovatively meet growing demands across the health care industry

• Facilitate seamless patient navigation into and throughout the practice by managing insurance-related processes, communication, and required follow up while also instrumenting new processes to allow for improved.
• Re-engineered workflow to improve timeliness of patient scheduling by 3 weeks through enhanced acquisition of authorizations and patient records
• Created and implemented onboarding and training process and resource guidebook for multiple positions supporting the business functions of a physician practice that was adopted throughout the market
• Planned and implemented an innovative approach to scheduling of additional appointments and follow up to improve customer satisfaction and retention

Chesapeake Va

Consulted clients with physical exercise routines. Developed nutritional programs based on specific client needs. Personally trained clients on a one on one basis. Taught small group classes with emphasis on strength & conditioning.

Chesapeake, VA

• Created improved business processes for the continued financial stability of the organization, managing key licensure requirements, and developing new business opportunities through event planning and charity.
• Innovated and executed the implementation of a new collection and filing system for enhanced bookkeeping
• Managed billing and collection of special work contracts and accounts receivable
• Created mutually agreeable payment plans for customers, subsequently managing plans and follow up
• Ensured timely processing of payments and deposits for entire corporation
• Managed company-wide CPR Safety Certification to ensure compliance at all times

Chesapeake, VA

• Open/Close Paperwork & Banking
• Direct Customer Sales
• Merchandizing & Inventory Control
• Manage Sales Goals
• Customer Service

Chesapeake, VA

• Open/Close Paperwork & Banking
• Inventory Control
• Direct Customer Sales
• Theft Prevention
• Manage tasks & Sales Goals of Employees