William Voll Email & Phone Number

Astoria, New York

•Managed services for a wide variety of MSP clients via N-Able / Solarwinds, achieving the third highest closed ticket count.•Supported and administered Microsoft Windows client-server systems through proactive maintenance.•Planned and implemented various upgrades/maintenance for clients including hardware, software, and network infrastructure.•Supported and administered clients on Hyper-V.•Deployed new technology including desktops, servers, and printers, enhancing user productivity.•Configured new users/computers, ensuring compliance with security policies and reducing onboarding time.•Provided customer service and support for a wide variety of issues, maintaining a high customer satisfaction score.•Contributed to knowledge base documentation in IT Glue, improving team efficiency.•Provided on-call coverage during non-business hours.•Managed and monitored firewalls, servers, and switches, including VPN.•Supported and administered Microsoft Windows Server environments.

Bernardsville, Nj

Greater New York City Area

•Decreased number of IT tickets from our top law firm client by 60%.•Maintained the server room, the AC, UPS, and Cabling for two high value clients.•Provided on-call coverage during non-business hours.•Managed and monitored Firewalls, servers, and switches, including VPN.•Experience supporting and administering client-server systems such as Microsoft Windows server 2008 and 2012•Planned and implemented various upgrades/maintenance for clients including hardware, software, and network infrastructure. •Experience supporting and administering clients on VMWare.•Running and termination of CAT5/6 cabling•Managed services for a wide variety of MSP clients via Kaseya.•Carry out deployment of new technology including desktops, servers, enterprise printers.•Imaging and configuration of machines for deployment to end users•Resolve end-user issues as part of help-desk team•Provide customer service and support for a wide variety of enterprises issues.•Contribute to knowledge base documentation in IT Glue.

New Rochelle Nj

•Cisco switch/router configuration/modifications.•Editing and updating the corporate web page.•Troubleshooting Windows 7 - 10 network issues and workstation bugs.

Edison, Nj

•Hands-on PC troubleshooting, repair and maintenance.•Implementation and administration of DNS, DHCP, Remote Access, Network Protocols, and IP Routing in a Microsoft Windows 2008 network infrastructure. •Configuration and troubleshooting Microsoft Active Directory components including GPOs•Networking concepts with vendor specific training (Cisco). TCP/IP Protocol, OSI Model of Networking. Network services including advanced routing and switching concepts for network administrators, engineers and technicians.

Elizabeth, Nj

•Identify and obtain suitable clients/projects for company.•Drafting and submitting proposals outlining and addressing the needs of the client(s)'s project and cost.•Responsible for all aspects of the project from planning and coding to installation and support.

Secaucus, Nj

•Work with internal and external customers in refining the requirements, priorities and features.•Contribute to all levels of the software development cycle including architecture, design, implementation, and testing.•Take ownership of existing components by providing ongoing maintenance and enhancements as needed.•Generate and/or contribute to new feature design specifications. •Evaluate and offer proposals for software concepts in review.•Design and debug software modules, components and systems for product feature enhancements.•Participate in technical design and project reviews with peers and management.•Code software using multiple languages in multiple environments as appropriate.•Ensure software products meet or exceed industry standards and quality specifications. •Strive to reuse software products in order to reduce release cycle times. •Follow documented product designs in order to ease future maintenance and increase the ability to reuse software.

Fairfield, Nj

•Manage the New Jersey and Long Island office's PC and Web clients’ ongoing technical support by providing real time answers to support calls through use of personal knowledge, productivity tools, and appropriate use of advanced resource support.•Work extensively with Dataport manger, Excel, proprietary software, PC Anywhere, and Ilinc•Use diagnostic skills together with internal tools to identify root causes of customer issues, develop solutions and recommend appropriate action to prevent recurrence when possible.•Provide demonstrations of Primepay’s web and PC software to prospective clients via remote connection.•Manage installation and training of software on clients system via remote connection or on site installation.

•Mentored a new employee by being their point of contact for any situations they may come across and any questions they may have to support them in performing their job.•Assisted other members of my team in completing their Prior Quarter Adjustments due to being the most knowledgeable in that area.•Resolved all client questions and system issues in a timely manner.•Maintained current knowledge of the Paychex payroll processing system and changes in payroll laws.•Corresponded with federal, state, and local tax agencies on behalf of clients.

•Computations of Military pay.•Listened to soldiers’ pay problems, research issues, and correct it if it is needed.•Mobilized and De-mobilized soldiers going to and from overseas and in-state deployments.•Processed Basic Pay and Incentive pay ranging from but not limited to; extra pay for housing, food, to help cope with being away from their families, to compensate for a change in the cost of living, for being in a hostile environment.•Any additional duties or responsibilities as assigned by the Commanding Officer.•Managed a four member team as the squad leader.•Two 364 day activations due to 9/11

Mount Laurel, Nj

•Tutored students who needed assistance in learning the programming languages outside of the class for Java, JavaScript, SQL, and HTML.•Assisted the teacher in lectures to explain the language to the students and answer any questions to ensure complete understanding of the Java language.

Certificate Of Completion, Computer & Network Support Technician, 3.46

•Hands-on PC troubleshooting, repair and maintenance. •Implementation and administration of DNS, DHCP, Remote Access, Network Protocols.

Associate Of Arts (A.A.), Business Administration And Management, General, 4.0

Activities and Societies: IT Professionals Club, Military Club

Certificate Of Completion, Computer Programming/Programmer, General, 4.0

•Developed solutions for diverse programming scenarios in C#, employing object–oriented programming concepts such as: encapsulation.

Certificate Of Completion, Computer Programming/Programmer, General, 4.0