Will Ware Email & Phone Number

Responsible for managing the organization's domain in an Azure cloud (Office 365)Managing the creation of accounts, groups, permissions, polices, asset inventory and more.Verify machines remain compliant, are following all of the policies set in the domain and take corrective action when necessary.Assist with the STIG'ing and configuration of Linux.

Provided customer support to include troubleshooting numerous different hardware and software setups.Managed and troubleshot physical Windows desktops, servers, switchboxes, and VTC equipment.Found quicker and more efficient ways to solve common problems (ex: use PowerShell to enter a remote session on the customer's machine and be able to work on the.

System Administrator - Lead the patch management portion of the task order the team worked on.Successfully reduced the medium, high and critical vulnerabilities to 0 for the first time in the program's existence. This was done during tight deadlines set by the customer.Patched a group of 80+ Windows 7, 10, Server 2008R2, Server 2012R2, and Server 2016.

SharePoint administrator responsible for the rollout and training of SharePoint as a file management system to replace legacy systems that were in place.Managed site layouts, permissions and functionality to satisfy the needs of multiple different groups.Served as an Operations department lead and was responsible for managing taskers, meeting prep.

Perform support for all IT functions of government office including:Desktop SupportUser Account ManagementVTC Operational SupportVarious Other Miscellaneous TasksWork in close coordination with Joint Service Desk support team in solving problems for the client. Provide advice and direction saving customers the large amount of time it often takes to work.

Arlington, VA 22203, VA, US

Worked with a small team of IT professionals to maintain and constantly improve the IT environment overallWorked in a primarily virtual environment and utilizing VMware (Machines hosted on ESXi)Work in help desk response, networking administration and patch management (BigFix)Deployed on a temporary assignment in Kabul, Afghanistan supporting a Biometrics.

Bloomfield Hills, Michigan, US

Worked with sales people and technicians to solve issues dealing with both software and hardwareWorked with a Cisco IP phone system and made minor changes and tweaks when necessaryWorked with imaging software (Ghost) to push images onto new machines Worked in situations that required quick solutions to avoid keeping customers waiting Worked to quickly.

Basic web design / editing with HTML and JavaScriptPerformed research and fact checking Created numerous spreadsheets and write-ups containing information relevant to ONE objectives Assisted in creating an On-Campus-Challenge program designed to involve college students in ONE

Applied basic networking concepts to assist student residents with network connectivity problemsDiagnosed and repaired desktop issues using a variety of malware detection and removal toolsWorked in teams and discussed strategies to counter problems effecting campus network functionWorked quickly to resolve problems in time-sensitive situationsTaught.