Will Ware Email & Phone Number

Responsible for managing the organization's domain in an Azure cloud (Office 365)Managing the creation of accounts, groups, permissions, polices, asset inventory and more.Verify machines remain compliant, are following all of the policies set in the domain and take corrective action when necessary.Assist with the STIG'ing and configuration of Linux machines for use by SETAs, particularly CentOS 7.Introduced a zero-cost, short learning curve method of quickly imaging dozens of machines in a small window of time to meet deadlines.Utilize PowerShell for various back end tasks such as increasing data store capacity after the limit is reached, making certain calendars visible to certain users in a group, modifying permissions on a large scale, etc.Work with SETAs to find more efficient solutions to common obstacles. Example Scenario: Creating a registered application in OMS to allow a python script to authenticate and execute massive uploads in "chunks". This is done to prevent constant upload failures to our data store which does not handle large uploads (50GB+) well natively. This way we are able to utilize our unlimited storage, stay within our existing system and not have to employ additional and often expensive solutions.

Provided customer support to include troubleshooting numerous different hardware and software setups.Managed and troubleshot physical Windows desktops, servers, switchboxes, and VTC equipment.Found quicker and more efficient ways to solve common problems (ex: use PowerShell to enter a remote session on the customer's machine and be able to work on the particular issue without having to take the time to walk all the way to the customer, disturb their work, etc.)Created the concept of a living and shareable document using OneNote where almost all techs were able to contribute solutions and shortcuts they discovered on a daily basis in order to cut down troubleshooting time which was helpful due to the huge volume of tickets the team received on a daily basis. Worked in ServicePlus to track tickets, write notes for other technicians and keep track of metrics.Resolved around 8-12 troubles tickets per day and sometimes up to 20 or more tickets.

System Administrator - Lead the patch management portion of the task order the team worked on.Successfully reduced the medium, high and critical vulnerabilities to 0 for the first time in the program's existence. This was done during tight deadlines set by the customer.Patched a group of 80+ Windows 7, 10, Server 2008R2, Server 2012R2, and Server 2016 machines in three different locations on a monthly basis using Nessus, WSUS, RDP, PowerShell and manual Registry modifications.Utilized a NetGear ReadNAS via iSCSI as a "slow storage" device to store large amounts up data stored by WSUS to avoid maxing out the WSUS server's local storage.Created very detailed, color-coded documentation of each patch applied to each machine.Assisted with managing McAfee ePO for periodic tasks involving anti-virus settings on machines in the three domains the team managed.Supported numerous Windows machines in remote locations across the country with problems related to their system updates.

SharePoint administrator responsible for the rollout and training of SharePoint as a file management system to replace legacy systems that were in place.Managed site layouts, permissions and functionality to satisfy the needs of multiple different groups.Served as an Operations department lead and was responsible for managing taskers, meeting prep, equipment and service orders, etc.Performed periodic IMO / IT support duties in the absence of the primary IMO.Assisted users with navigating and sharing information via a SharePoint 2013 site.Assisted user with navigating government systems such as AKO, DCO, DTS etc.

Perform support for all IT functions of government office including:Desktop SupportUser Account ManagementVTC Operational SupportVarious Other Miscellaneous TasksWork in close coordination with Joint Service Desk support team in solving problems for the client. Provide advice and direction saving customers the large amount of time it often takes to work with the JSP service desk and desk side team.Assisted with PST creation and storageProvided technical support for Microsoft Office application issuesProvided technical support for hardware issues such as video cards, hard drives, switch boxes, projectors, etc.Walked users through functionality of standard Microsoft Office applicationsWorked with members of the ITA/JSP help desk on a daily basis to resolve technical issuesCreated and submitted new user requests in the User Access Request (UAR) systemFrequently submitted account change requests (UAR)Worked with ITA/JSP account managers to approve requested software and hardware

Arlington, Va 22203, Va, Us

Worked with a small team of IT professionals to maintain and constantly improve the IT environment overallWorked in a primarily virtual environment and utilizing VMware (Machines hosted on ESXi)Work in help desk response, networking administration and patch management (BigFix)Deployed on a temporary assignment in Kabul, Afghanistan supporting a Biometrics program. Assisted primarily with with troubleshooting application problems, network access, and some linux.Provided support to a number of direct projects which include travel to places such as California,West Virginia, and AfghanistanOften working with high level executives and comfortable working with all levels of management Use search methods and problem solving to resolve issues and create documentation for future issuesResearch various hardware and software to come up with cheaper yet more efficient solutions

Bloomfield Hills, Michigan, Us

Worked with sales people and technicians to solve issues dealing with both software and hardwareWorked with a Cisco IP phone system and made minor changes and tweaks when necessaryWorked with imaging software (Ghost) to push images onto new machines Worked in situations that required quick solutions to avoid keeping customers waiting Worked to quickly resolve unfamiliar issues using research and problem solvingTraveled between Tyson's Corner and Chantilly sites when necessary to resolve urgent issues.

Basic web design / editing with HTML and JavaScriptPerformed research and fact checking Created numerous spreadsheets and write-ups containing information relevant to ONE objectives Assisted in creating an On-Campus-Challenge program designed to involve college students in ONE

Applied basic networking concepts to assist student residents with network connectivity problemsDiagnosed and repaired desktop issues using a variety of malware detection and removal toolsWorked in teams and discussed strategies to counter problems effecting campus network functionWorked quickly to resolve problems in time-sensitive situationsTaught student customers basics of the school's network and how they may resolve certain issuesOccasionally assisted students with other electronics such as televisions and video game consoles