• Managed B2B projects for clients such as Eos Tours for videos and a social media campaign to cover 2 of their existing tours and a brand new private Aphrodite and wine tour. Also the Lodz Tourism Board for their new Orientariam exhibit at the Zoo.• Partnered with Leo's Foundation and Pan de Vida to promote their non-profit organizations.• Created and configured blogging website using Content Management System (CMS) via Wix and an e-commerce store for our photography via Shopify. Reviewed and monitored analytics daily in orderto make adjustments for growth.

• Managed fully remote, cross-functioning, SAFe Agile team through iterations while coaching team of 5 Developers and 1 Quality Assurance Tester in a migration project from IOS and Android to React Native.• Facilitated communication with other Agile Release Train teams and Release Train Engineer during PI Planning and throughout product increments.• Led daily stand ups, demos, and retrospectives. Used learning from burndown charts to improve team velocity.• Monitored team progress while maintaining Risk and Issue Logs as well as SCRUM and Kanban boards in Jira and Azure DevOps.• Gathered and wrote business requirements when needed and served as the liaison between the developers and the Product Owners for GM’s EV vehicle applications in order to remove obstacles and ensure timely delivery of new code and desired updates.

• Guided multiple cross functioning teams comprising of 30 remote / virtual developers, quality assurance testers, user experience designers, marketing representatives, and business members.• Spearheaded design and implementation of new portals, websites, and a mobile app using brand new technology for the organization.• Gathered requirements in discovery sessions with clients to see how we could help them meet their staffing goals. • Led team to build company and job profiles with info such as start dates, contract length, and job descriptions.• Managed web based time sheet creation and integration between client payroll system and our internal Applicant Tracking System (ATS) to process payroll.• Exceeded expectations for 3rd party hospitals and small clinics while keeping projects within scope, on time, and within budget.• Administered Jira and Slack, UAT sessions, created and reviewed change requests with the changecontrol board, and conducted SCRUM ceremonies such as planning pokers, retrospectives, demos, design sessions, and daily stand up meetings. Documented updates in Confluence.• Conducted focus groups and surveyed over 100 clients / end users at an industryconference.• Concurrently led 5 teams using Agile SCRUM Sprints and Kanban boards.• Created product vision and SDLC mapping using yearly and quarterly road maps.• Presented project updates on a regular basis to executives.• Led development team in re-branding 7 brands over a course of 6 months and reduced website overhead from 23 domains down to 13.

• Guide clients into their dream jobs by leading them in 1 on 1 career coaching sessions and through resolution of career challenges and job search obstacles.• Review and write resumes, cvs, and cover letters and structure them in a way to match with client's dream roles. • Assess LinkedIn profiles and provide feedback that leads to All-Star level profiles and increased visibility to clients by hiring managers and recruiters. • Conduct mock interviews in order to prepare clients for phone, video and in-person job interviews.• Ensure that completion and accuracy is obtained in the process of applying for scholarships and filling out lengthy job applications. • Prepare clients for networking events and career / job fairs.

• First person in the company’s history to lead a group consisting of both UX and Developers and was able to gather requirements that could be used to develop wireframes and code. • Presented project updates to company C-Level Executives, Vice Presidents, Directors, and Managers.• Led a team of 10 that consists of Business Owners, User Experience Analysts, Developers, Content Editors, and Quality Assurance Analysts to meet milestones and deliverables. I led this team virtually. Project has increased active user rate by 300%.• Kept project within scope, on time, and within budget. Project increased active user rate by 300%.• Business Analyst for ServiceNow during vendor assessments and upgrade from Legacy systems; gathered requirements needed for the Service Portal, Service Requests, and Knowledge from fulfillment groups in Technology, Accounting, and Operations.• Attended Knowledge16, ServiceNow User Group meetings and BoxWorks 2016.• Conducted daily SCRUM team standup meetings, JAD sessions, running UAT sessions and confirming their success by searching for data in SQL Server, and retrospective meetings.• Created and updated project plans, timelines and goals and serve as liaison between the business and technology.• Managed project Kanban board in Jira by creating status columns with appropriate WIP limits, swim lanes to separate project initiatives, and overseeing and consolidating weekly progress updates to stakeholders and management.• Determined solutions to business problems by eliciting the requirements of internal customers and stakeholders to transform business needs into technical requirements that contain: conditions of satisfaction, use cases, and test case scenarios that can easily be passed/failed by Quality Assurance.• Created data and visual models to clearly define the current and future flows of processes.

• Project Leader for the standardization and transfer of the School of Law’s data into the new financial aid system. Used Microsoft Project to ensure tasks were executed and delivered in the proper order.• Tech Leader and only System Administrator for 700 user Salesforce implementation from Legacy System.• Used data mapping to ensure the correct information was pulled in the sFTP site from the Legacy Financial aid system, so it could be brought into the new system.• Used Microsoft TFS to track bugs and defects.• Was able to serve as SCRUM master and lead team meetings while also following up on deliverables from technical team to ensure all milestones were met. • Used a combination of Kanban and SCRUM from the agile methodology to move user stories in JIRA through a Kanban board.• Participated in Joint Application Design sessions, produce design preview meetings, and UAT sessions.• Served as liaison between the business and technology to gather and document user stories and system requirements for information technology implementations and upgrades.• Generated Visio diagrams to present business processes and data flows to senior management.• Created test cases, helped test software changes, and conducted UAT sessions and confirmed their success by searching for data in SQL Server• Used Beyond Compare to differentiate files and folders after upgrades and data transfers.• Handled support tickets and made changes in CampusVue and SalesForce.• Developed and led organizational readiness, technical cutover, go-live and post go-live support.

• Project lead of company - wide implementation of inContact NG software along with integration with Salesforce.• Led a development team by creating project timelines and holding individuals accountable by having meetings and following up on promised deliverables. • Guided IVR implementations through the software development life cycle. Developed IVRs and executed user acceptance testing and quality assurance of changes using inContact's inControl and Studio (PRO and NG).• Prepared in-depth analysis of call metrics and campaign performance using SSRS (SQL Server Reporting Services 2008 & 2012) in order to make recommendations that increased calls delivered to sales agents by 8-10 percent without increasing marketing spend.• Conducted requirement gathering sessions and used Visio flow charts and Excel pivot tables to present findings and recommendations to senior management.• Performed targeted call audits of consumer interactions via Call Miner’s speech analytics technology to identify compliance and sales process trends.

• Performed price, quality and product availability analyses using Microsoft Excel and Microsoft Access to determine the best ports for ships to obtain fuel.• Managed the Pacific Northwest and Florida fuel contracts.• Prepared monthly fueling forecasts and corporate-wide itinerary updates. • Assisted with quarterly and year-end budgets and reports for the fuel procurement team.• Compared proposed contracts to actual prices paid to determine potential benefit/loss if offer was in place.• Created fuel education presentations using Microsoft PowerPoint that were presented to various operating companies.• Recorded daily global fuel prices for bench marking purposes.

• Responsible for all tasks within store including: budgeting, buying / procurement, in person sales, meeting with vendors, marketing, advertising, web sales, cleaning, in store visuals, store front visuals, delivering, delivery route mapping, bookkeeping, trade show hosting and interior design packages. • Analyzed financial history of the company, competitors and real estate options to determine best venue for company growth. • Utilized ability to multi-task to direct: store operations, client relations, management of delivery staff, accounts payable, accounts receivable, payroll and daily bank reconciliations. • Formulated monthly and annual budgets and set aggressive sales goals.• Recorded daily sales totals, expenses and inventory totals into a comprehensive Excel database. • Calculated yearly inventory. • Generated yearly financial statements.• Created Profit and Loss statements. • Developed and launched a marketing campaign using advertisements, brochures, fliers, networking events, and trade shows that resulted in increased sales from the previous year.

• Analyzed market trends and financial products such as stocks, mutual funds and insurance vehicles. • Suggested diversification recommendations to advisors and created reports for individuals and small business owners.• Co-created a client tracking system using Excel to keep information organized and to maintain client’s wishes.• Recipient of multiple weekly top producer awards for most new clients obtained. • Evaluated client’s risk tolerances to determine their best investment vehicle.• Successfully completed a 6-week training program on regulatory and compliance laws.

• Responsible for conduct of 10 college students of various cultural backgrounds and ages.• Utilized an $11,000 semester budget for living expenses and bills. • Advanced to position after holding voluntary positions of President, Vice President, Business Manager and Social Chair.

• Demonstrated personal drive in order to sell over $9,000 worth of cutlery.• Motivated peers to set and reach goals. • Achieved weekly sales goals regularly in order to become a Key Staff Member.• Met with prospects to present new products and service existing ones.

• Rotated through Indirect Loan, Collections and Merchant Services departments performing clerical tasks.• Efficiently handled data entry within deadlines.• Learned to quickly adapt to new software to generate reports.