Will Willingham, Cpcu, Lpcs, Aic Email & Phone Number

Dallas, Texas, United States

The best in poetry and poetic things: premier play-place for artists and word-lovers, award-winning press and home of an Oprah Magazine Summer-Read Title.Writer, editor and social media specialist for online media company and small literary press with over 4 million monthly impressions. Acquire and edit articles for publication including SEO optimization. Write 5-10 articles each month. Create infographics on literary topics. Manage @tspoetry Twitter account with 10k+ followers. Successfully launched 2 grassroots poetry events (Poetry at Work Day and Take Your Poet to Work Day) that garnered attention from Huffington Post, Paris Review, and New York Observer as well as international recognition by entities including the Scottish Parliament in their first year. Author liaison between publisher and authors on business end.

Watertown, Sd

Manage property and casualty unit for third party administration of Lloyds of London syndicate claims.

Milbank, Sd

Independent adjusting services in the northeast South Dakota, southeast North Dakota and west central Minnesota areas. Providing claim services to insurance carriers including property appraisals and casualty adjustments.Handle property and casualty claims for national and regional insurance carriers including investigations, damage inspections, contract analysis, bodily injury evaluations, settlement negotiations. Manage business financial accounts and focused marketing efforts to maintain and secure client relationships. Provide exceptional customer service to policyholders under frequently adversarial circumstances resulting in a high level of satisfaction.

Handle casualty claims to include personal and commercial auto liability, garage, and general liabilityManage complex coverage, bodily injury and litigation files. Solid negotiation and conflict management skills while providing outstanding customer service.

Managed team of 10 inside adjusters including hiring, new staff training, staff development, performance management, workflow design and implementation for high-frequency, rapid turnaround auto liability and physical damage claim center. Led team servicing the company’s largest high-profile national and global accounts. Developed new staff training program. Promoted to supervisor within 7 months of hire as claim representative.

Leadership Principles

Ba, Political Science