William Wilson Email & Phone Number

United States

Lake Forest

• ALCON, Lake Forest California 2018 to Present• Received full value and repossessed equipment from the field and stored for repossessing parts or resale.• Provided parts from warehouse storage to repair shop for repair and managed reprocessing of repaired parts. Maintained reprocessed parts from repossessing team.• Processed and ensured quality assurance for returned parts from field service engineers.• Entered data into the SAP system for RMA material processing, inventory management, and report generation.• Responsible for disposal of parts outdated and non-repairable.• Evaluate returned products for repair possibilities, categorized items, and managed materials using SAP. • Communicated with Inventory Assist to receive correct information to process the incorrect RMA ‘s in SAP.• Nominated among 15 employees to represent the warehouse in the Engagement Team for a pilot global program.• Played a key role in developing and contributing to the Employee of Quarter program and Radical Inclusion Program.• Increased employee satisfaction survey scores by 50% within one year.

1340 Reynolds Ave, Suite 108, Irvine, Ca 92614

• Deliver large equipment to Environmental Scientists at various sites daily.• Adhere to guidelines and time constraints, following delivery routes and completing delivery tickets each day.• Engaged with customers daily via phone or in-person interactions. Cultivated strong customer relationships.• Loaded/unloaded trucks and tracked equipment possession.• Managed data entry logs and documented vehicle working hours, service, and repair status.• Ensured compliance with state and federal regulations to uphold operational standards.

Irvine Ca 92618

• Delivered customer service for company that installed electronic sound and security systems for Smart Homes.• Managed all incoming phone calls while communicating with Technicians and dispatching them to customers' homes.• Contacted customers for collections and provided information on affordability programs.• Handled a high volume of incoming phone calls, while delivering home security information to clients.• Validated data by comparing information with financial source documents and verifying employment.• Maintained activity logs and records of completed work and organized documentation system.

Aliso Viejo

• Delivered customer service for company that installed electronic sound and security systems for Smart Homes.• Managed all incoming phone calls while communicating with Technicians and dispatching them to customers' homes.• Contacted customers for collections and provided information on affordability programs.• Handled a high volume of incoming phone calls, while delivering home security information to clients.• Validated data by comparing information with financial source documents and verifying employment.• Maintained activity logs and records of completed work and organized documentation system. Superseded monthly quota to include monthly bonuses.

Lake Forest Ca

• Engaged in consultations with clients and provided estimates, during for event planning and catering services.• Coordinated various aspects of catering services, including hands-on involvement in planning and execution.• Curated and provided food & beverage services for events for a delightful culinary experience.• Oversaw logistics, scheduling, and vendor coordination to create memorable ambiance for attendees.• Acquired skills in selling packages, with experience in closing deals up to $15K.

Newport Beach Ca

Obtained authorization to proceed with over 3,000 client settlementsInformed clients that settlements had been achieved and provided explanation of payment agreementsCustomer Service (Debt Settlement) Responded to more than 30-40 customer inquiries and requests dailyResolved issues efficiently and professionally by utilizing active listening and conflict resolution skills to de-escalate callsRetained 100’s of clients by educating consumers regarding the benefits of debt settlementEvaluated debt for over 2000 consumers by analyzing income, qualifying credit and reviewing supporting documents according to company guidelines and standards

Osha 30 Hour Certified, General Industry, A

Osha 10 Hour Certified, Construction Management, A

Certificate Of Completion, Accounting And Finance

Activities and Societies: NoneAccounting

Honors Certificate, Accounting And Finance

Activities and Societies: Top of my class