William Wingo Email & Phone Number

Colorado Springs, Colorado, United States

Chicago, Illinois, United States

As District Sales Manager, my main responsibilities have been to execute store sales and operationsstrategy, achieving sales and profit goals, and fostering team growth through succession planning andperformance management.Responsible for 18-25 locations and $83-100 million in annual sales.Examples of significant impact I've contributed since taking on this role include:-Highest Surplus result to budget in the country both FY 2022 and 2023-Increased overall District ranking within US from 19th out of 27 areas, when I took over the market, to10th out of 30 areas in US/CA for the full FY 2023 (with progressive improvement ending the 2023 FY inNovember at 5th ranked overall).-Lead Chicago market to being awarded Key City Status for 2024-Initiated and successfully rolled out and executed a district realignment in 2023-Successfully led multiple store openings, rebuilds, relocations, and closuresThroughout my time at H&M I've also taken on the additional responsibility and privilege of trainer for anumber of leadership workshops I've led throughout the country to prepare and grow our current andnext group of leaders within the company.

Washington D.C. Metro Area

Increase selling and profitability of a multi unit district. • Set the budgets for financial sales plan, efficiency KPIs & store costs together with stores in line with the country goals• Define and communicate the strategy to reach the goals together with the area team• Drive and follow-up of commercial KPI’s (conversion rate, pcs/receipt, price per piece, visitors). Set action plans together with area team and stores to improve the commercial KPI’s.• Responsible for the continuous measurement of results and follow-up on goals achievement with the stores• Analyze together with the area team reasons for deviations to the budgets &/or plans and take actions on them together with the stores and area teamSecure garment allocation• Regularly review and update allocation parameters in line with country allocation strategy to ensure the optimal garment level to maximize sales and profitability in every store• Responsible for setting and evaluating the garment delivery schedule per store to enable smooth garment flow in order to maximize sellingSecure staffing efficiency• Set hours in line with financial plan to enable strong store operations and great customer experience• Support stores in planning to secure operational best practices, including scheduling and resource allocation• Do frequent store visits to align the analysis with the reality in stores People and Teams• Team up with Merchandising and Logistics Teams on stock level management and delivery schedules• Team up with Area HR and Store Management Team to set optimal store staffing levels in each store• Coordination with Country Controller and partnership with Area HR and Area Manager to ensure appropriate recruitment and trainings in order to secure succession of controlling talents and their development• Educate store management on all controlling aspects• Regular partnership with different support functions at the Country Support Office

Hagerstown, Maryland

My role as a Store Manager for H&M is to oversee all functions of the store. My responsibilities include budgeting, profitability, resource allocation, staff level management, staff training management, and day to day operations. While at H&M I have had to opportunity to support the District Controller multiple times regarding function plan for the district. In my store, I have been able to secure a constantly improving Season Start Score and Audit.

Gaithersburg, Md

I previously owned and operated a State Farm office in Gaithersburg MD. I handle all of the day to day operations of a typical business owner in addition to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.I was previously licensed in the following:• Property and Casualty• Life and Health• Series 6• MortgageMy roles included but were not limited to:• Recruiting, hiring and training employees• Managing and servicing a large book of business• Managing finances and running payroll• Ensuring office stays in compliance with all current employment laws • Handling of all marketing including purchasing leads, online presence and local presence • Managing multiple customer relation programs• Maintaining personal records of all policy holders I also pride myself in keeping my office involved locally in our community where we volunteer and sponsor multiple local programs and schools.

Rockville, Maryland

When promoted to Internet Sales Manager/ Customer Care Manager at Ourisman, my roles included:• Personally responding to an average of 960 sales inquiries a month • Managing a team of 15 to 25 Sales Professionals to follow up with all sales inquiries• Personally following up with all remaining prospects throughout, and after, the sales process in order to lend assistance to Sales Professionals in closing deals, selling product, and maintaining high customer satisfaction • Maintaining a total of 5 websites and 2 third party inventory websites• Maintaining a frequently updating compliance for Volkswagen and Mazda on all websites• Responding to all customer complaints along with maintaining 4 customer review websites• Training Sales Professionals in the technique and process of contacting, following up, and closing Internet Prospects• Meeting with multiple third party representatives for leads sources, website management opportunities, available customer relationship management (CRM) programs and reputation management.• Maintaining a current CRM for prospect follow up, employee performance reporting, and sales performance reporting.

Bowie, Maryland

As a Sales Professional at Ourisman Hyundai of Bowie my roles included:• Selling new and used vehicles.• Upholding a very high standard of customer service.• Maintaining knowledge of current and new product. • Training new sales professionals on the process and technique of selling vehicles along with product knowledge and regulations.• Working with a Customer Relationship Management (CRM) program to maintain constant contact with prospects and clients.While employed by Ourisman I received a customer service reward and was placed in the top 10 customer service representatives with Hyundai in the entire U.S.

Queenstown, Maryland

As a Department Manager at Nike my responsibilities included:• Assembling and maintaining a sales team of anywhere from 8 to 23 employees at any given time• Interviewing and hiring new sales members• Training of new and current sales members to progress in their positions with knowledge of product, sales technique and customer service. • Meeting sales goals• Maintaining and adjusting store appearance according to Nike initiative.• Monitoring customer service reviews at all timesBefore being promoted to Department Manager, I was given Employee of The Month on multiple occasions for outstanding customer service and surpassing sales goals.