Willy Chuang

Willy Chuang Email and Phone Number

Product Manager @ LINE Taiwan Limited
Taiwan
Willy Chuang's Location
Taipei–Keelung Metropolitan area, Taiwan, Province of China
Willy Chuang's Contact Details

Willy Chuang work email

Willy Chuang personal email

n/a
About Willy Chuang

Currently I'm developing a deep understanding of LINE Smart Channel and Home Tab. Leveraging LINE Taiwan family services’ business targets through the platform. Conducting the strategic reviews of VoIP, Profile, and Safety Check with cross-functional teams.Being the first project manager of ELC Taiwan Online Team, I have involved in 7 brands e-commerce business under The Estée Lauder Companies, owning brand sites optimization, third party platform launch, payment and traffic gateway integration, and the other potential features for the online sales growth with multinational teams.

Willy Chuang's Current Company Details
LINE Taiwan Limited

Line Taiwan Limited

View
Product Manager
Taiwan
Website:
linecorp.com
Employees:
4043
Willy Chuang Work Experience Details
  • Line Taiwan Limited
    Product Manager
    Line Taiwan Limited
    Taiwan
  • Line Taiwan Limited
    Product Manager
    Line Taiwan Limited Jan 2022 - Present
    Taipei City, Taiwan
    1. Lifting overall Smart Channel impression by 49% in FY through introducing new LINE family service content and changing configuration.2. Optimizing content integration process by reducing meetings, establishing Slack communication rules, and modifying plan templates.3. Enhancing released content performance with 13 LINE Taiwan Biz teams for 19 different content plans.4. Proposing and managing requests to global production teams that improve Smart Channel performance, such as… Show more 1. Lifting overall Smart Channel impression by 49% in FY through introducing new LINE family service content and changing configuration.2. Optimizing content integration process by reducing meetings, establishing Slack communication rules, and modifying plan templates.3. Enhancing released content performance with 13 LINE Taiwan Biz teams for 19 different content plans.4. Proposing and managing requests to global production teams that improve Smart Channel performance, such as preliminary test process, monitoring tool, or configuration changes.5. Working with the Data Science team in Japan and the Insight team in Taiwan to dig out Smart Channel's chance for growth. Show less
  • La Prairie Switzerland
    Assistant E-Commerce Manager
    La Prairie Switzerland Jul 2021 - Oct 2021
    Taipei City, Taiwan
    1. Building up and driving the sales performance of new La Prairie Taiwan e-boutique.2. Managing and executing brand campaigns.3. Providing insights of local skincare and luxury brand e-commerce market trends.4. Ensuring good client service by addressing and ensuring the timely resolution of customer issues or comments with the stakeholders.5. Working closely with demand planning and warehousing teams in order to ensure smooth order fulfillment.
  • The Estée Lauder Companies Inc.
    Corporate Online Assistant Manager, Project Management
    The Estée Lauder Companies Inc. Jun 2019 - May 2021
    Taipei City, Taiwan
    1. Completing logistic vendor transition, accelerating TW Online sales with much flexible campaigns and higher shipping volume, achieving 163% sales YOY in FY20.2. Elevating WMS (Warehouse Management System) and OMS (Order Management System) SaaS performance and UX with the third party fulfiller.3. Enhancing omnichannel customer experience by implementing Virtual Try-On, Online Appointment Booking, Live Chat, and the other innovative features on brand sites.4. Applying LINE Shopping… Show more 1. Completing logistic vendor transition, accelerating TW Online sales with much flexible campaigns and higher shipping volume, achieving 163% sales YOY in FY20.2. Elevating WMS (Warehouse Management System) and OMS (Order Management System) SaaS performance and UX with the third party fulfiller.3. Enhancing omnichannel customer experience by implementing Virtual Try-On, Online Appointment Booking, Live Chat, and the other innovative features on brand sites.4. Applying LINE Shopping to all 6 TW brand sites to leverage sales.5. Modifying brand sites' invoicing flow, eliminating the physical invoicing from 50% to 15%.6. Improving order defect rate from 6% to 0.2 % in 6 months while the order grows up to three times.7. Launching MAC, Darphin, Bobbi Brown, Origins, and Clinique on a third-party platform to expand sales channels.8. Monitoring and constructing materials to communicate progress, learnings, roadblocks, and plans to stakeholders. Show less
  • Gsit 荃方科技股份有限公司
    Project Consultant
    Gsit 荃方科技股份有限公司 Mar 2018 - Jun 2019
    Taipei City, Taiwan
    1. Completing soccer pick’em mobile app for Chinese market.2. Owning the payment solution for foreign clients in Singapore and Philippine.3. Developing an online gambling portal, integrating not only third-party payments, but also online casino, slot games, and the other online gaming products.
  • Synbonus
    Product Manager
    Synbonus May 2016 - Dec 2017
    Taipei City, Taiwan
    1. Planning mobile payment and social network service.2. Local and foreign market trend research .3. Potential market analysis, and build up its development strategy.4. Start new business plans, mainly planning platforms, such as charity, self-media, and e-commerce.
  • Bridgestone
    Field Engineer
    Bridgestone Jun 2013 - Oct 2015
    Taiwan
    Attended 4 times internal workshops in Thailand, and got 2 MVPs.As Field Engineer in Technical Service Dept.1. Claim Handling2. Market Survey3. Product Planning and Prototype Test4. Fleet Approach
  • Shun Chen Bakery
    Marketing Planner
    Shun Chen Bakery Aug 2012 - Apr 2013
    New Taipei City, Taiwan
    As Marketing Planner1. Product Planning2. Event Management3. Copywriting (Campaign, Package, Catalogue, and so on)

Willy Chuang Skills

Mandarin Chinese English Taiwanese Microsoft Word Research Powerpoint Microsoft Excel Tires Chemistry Biology World History Japanese Culture Creative Writing Technical Writing Product Marketing Creative Solutions Illustrator Tour Management Science Fiction Interpretation Customer Service Social Media

Willy Chuang Education Details

Frequently Asked Questions about Willy Chuang

What company does Willy Chuang work for?

Willy Chuang works for Line Taiwan Limited

What is Willy Chuang's role at the current company?

Willy Chuang's current role is Product Manager.

What is Willy Chuang's email address?

Willy Chuang's email address is wi****@****orp.com

What schools did Willy Chuang attend?

Willy Chuang attended National Taiwan University.

What skills is Willy Chuang known for?

Willy Chuang has skills like Mandarin, Chinese, English, Taiwanese, Microsoft Word, Research, Powerpoint, Microsoft Excel, Tires, Chemistry, Biology, World History.

Who are Willy Chuang's colleagues?

Willy Chuang's colleagues are Mana Yamanaka, Hyungsik (Jeff) Kim, Cfa, Công Ty Gfdi, Annie Chen, Kana Miura, Tan M. Tran, Cheolho Choi.

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