Willy Lam Email and Phone Number

• Manage over $2.6 million book of business in auto, motorcycle, home, renter, umbrella, business/commercial and life policies. • Overseeing staffing of 4 and focus on client relationships and product knowledge. Constantly recruiting committed and diverse team members with an entrepreneurial mindset.• Provide weekly sales and service training for staff to meet and exceed our monthly sales goal. • Advise clients on their insurance and financial needs by establishing personal… Show more • Manage over $2.6 million book of business in auto, motorcycle, home, renter, umbrella, business/commercial and life policies. • Overseeing staffing of 4 and focus on client relationships and product knowledge. Constantly recruiting committed and diverse team members with an entrepreneurial mindset.• Provide weekly sales and service training for staff to meet and exceed our monthly sales goal. • Advise clients on their insurance and financial needs by establishing personal relations and providing asset protection and legacy plans products. Show less

• Used sales techniques and product knowledge to • Identified customer-specific needs to generate new sales, retain existing insured’s. Overcome objections to close the sale and retained the insured.• Conducted insurance review and recommended suitable products for clients. • Applied underwriting guidelines to assess risk on related coverage, quote, bind and issue policies.• Provides all Members with excellent experience that enhances the member’s affinity to the AAA ACSC brand… Show more • Used sales techniques and product knowledge to • Identified customer-specific needs to generate new sales, retain existing insured’s. Overcome objections to close the sale and retained the insured.• Conducted insurance review and recommended suitable products for clients. • Applied underwriting guidelines to assess risk on related coverage, quote, bind and issue policies.• Provides all Members with excellent experience that enhances the member’s affinity to the AAA ACSC brand and results in greater member satisfaction and loyalty.• Proactively solicit and market to businesses and/or community events, conducted outbound calls, works marketing lists, and cross-sells/up-sells new and existing customers.• Responded to customer inquiries and requests relating to insurance products and membership.• Resolved customer service issues and complaints. Show less

• Team member of the ECHL Ticket Department of the Year, receiving ECHL Award of Excellence • Focused on outbound revenue generation by way of phone calls, face-to-face appointments, arena tours, prospecting, and networking.• Managed existing accounts in order to exceed established sales goals through excellent customer service and client referrals. • Prospected and generated new business relationships.• Awarded Salesperson of the Month in August 2012 , November 2012, & March… Show more • Team member of the ECHL Ticket Department of the Year, receiving ECHL Award of Excellence • Focused on outbound revenue generation by way of phone calls, face-to-face appointments, arena tours, prospecting, and networking.• Managed existing accounts in order to exceed established sales goals through excellent customer service and client referrals. • Prospected and generated new business relationships.• Awarded Salesperson of the Month in August 2012 , November 2012, & March 2014. Show less

• Co-produce Kollaboration Acoustic 4 & 5 shows at the Ford Ampitheatre; designed and oversaw all sales, marketing, and promotion activities for both events. • Tracked and organized all event spending and budgets.• Developed new sponsorship partners and cross-promotion plans for present and future Kollaboration shows.• Coordinated a concert event with the L.A. County Fair for the Asian Day Festival during 2010.

• Established new accounts with local businesses + International trade Show Groups. • Designed unique promotional products that aligns with the company’s new products. • Achieved or exceed my monthly sales goal.

• Originated and executed online marketing campaigns to recruit prospective customers.• Established relationships with existing guests for repeat business and referrals.• Received Gold Level achievements in the Toyota Sales Society for superior sales performance & customer satisfaction.• Ranked top 3 overall in sales and #1 in customer satisfaction index for the Internet Sales department.

• Achieved or exceeded weekly and monthly sales goals in the areas of season, group and partial-plan ticket packages.• Developed new prospects and referral opportunities during STAPLES Center events and via networking for outside sales.• Ranked top 2 in overall sales including (season, group, premium/suites, and partial ticket plans.)

• Personalized and sold sports entertainment packages to businesses.• Ranked top 2 in overall season, group and mini package sales for the year of 2004 – 2005.• Think outside the box. Devised sales opportunities by offering solutions to clients as a marketing tool for their businesses.

• Created online marketing strategies for all Universal artists. • Designed interactive banner advertise for artists’ new releases.