Willy Markus Wijaya Email & Phone Number

Denpasar, Id

Bali, Indonesia

Bali, Indonesia

Bali, Indonesia

• Manage to run the restaurant’s daily operational directly under the Head Chef’s supervision.• Succeeded in increasing the restaurant’s staff performance, service quality, and structured daily operational management by 2 (two) times higher.• Coordinate daily front and back of house restaurant operations.• Maximize the value of an appealing atmosphere in the restaurant by continuously paying attention to customer’s feedbacks and finding creative solutions when issues arise and elaborate that to management’s innovations.• In charge of customer relationship by interacting with guests to get feedback on product quality and service level.• Maximize customer satisfaction and responded to customer complaints.• Completed Leadership & Appraisal Training provided by BFB’s HR Team.• Train restaurant staff following the company’s policies and procedures.• Appraise staff performance and provided them with constructive review and feedback• Organize daily schedules of the staff and supervised daily shift operations.• Record payroll data by managing the business cashflows of the restaurant and ensuring all end of day cash-outs are correctly completed.• Control operational costs and identified ways to cut waste.• Maintain safety and food quality standards, managed inventory, and created weekly and monthly revenues, expenses and employee’s development progress.• Review product quality and researched new vendors.• Takes part in the management and preparation process of the parent company’s events.

Sidoarjo, East Java, Indonesia

- Developed a growth strategy focused both on financial gain and customer satisfaction.- Implemented shift protocols and train all baristas to ensure efficient, friendly service, and high-quality coffee.- Managed shifts while upholding standards, product quality, and cleanliness.- Managed quality systems & processes, operations for service excellence, and productivity improvement.- Maintained displays & inventories.- Mentored team members to ensure consistency and quality of coffee preparation, professionalism, patron service, hygiene & cleanliness- Offered constructive feedback to team members to ensure consistency and quality of coffee preparation, professionalism, patron service hygiene & cleanliness.- Prepared and served beverages & snacks, ranging from simple to elaborate ones.- Promoted and recommended menu options to customers.- Provided specialty coffee service and various methods of brewing.- Promoted the company’s products/services addressing or predicting clients’ objectives.- Regularly conducted coffee tasting and non-coffee drinks to maintain standards and develop the palate.- Supervised bar service.

Surabaya, East Java, Indonesia

- Advise home sellers on how they better prepare their homes for listing and showings.- Assist buyers with visiting properties and work with buyers during the sale.- Compile lists of real estate properties with details regarding their location, square footage, and features.- Conduct ongoing market research, develop, and manage strategic partnerships to grow business.- Create and implement processes and policies to support the overall business.- Drive the end-to-end sales process.- Establish a network of mortgage lenders, contractors, and legal attorneys to whom you can refer clients.- Evaluate clients’ financial abilities and research properties within their buying power.- Handle all aspects of fieldwork from planning to completion.- Help buyers locate properties within their desired geographical area, price range, and other criteria- Identify and research potential clients.- Inspect the condition of premises and organize for necessary maintenance or inform property owners of maintenance needs.- Negotiate contract terms with clients and communicate with stakeholders.- Make and give presentations to prospective clients and internal executives.- Prepare necessary paperwork such as closing statements, deeds, contracts, purchase agreements, and leases.- Promote the sale of properties through open houses, and engagement in multiple listing services, and advertisements.- Recognize engagement issues and propose reasonable and effective solutions.- Understand buyer personas to match the right buyers with the right property.- Work with the pricing/marketing department to create rate proposals.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: BEM Fakultas Bisnis dan Ekonomi UBAYA

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: BEM Fakultas Bisnis dan Ekonomi UBAYA