1. Optimize team processes through Excel and Google Apps Script.(reduce manual work by 70%)- Create a contract generator, automate mass emailing, and automatically invite calendars through Google Apps Script.- Establish and improve special scheme review process, termination process, customer handover process, and related forms.2. Established team bonuses and targets based on different country markets, resulting in a 10% improvement in customer renewal rates and a 15% annual increase in revenue.3. Delivered data reports to team member, enabling them to provide optimization recommendations to clients, resulting in a 20% improvement in client operating costs and a 5% reduction in churn rates.

1. Regularly communicated with partner restaurants, activated various services (TMS, food ordering, key integration partnerships rollout, and other add-ons) to drive revenue growth, and maintained strong client relationships with an average monthly renewal rate of 97%.2. Collaborate with cross-functional teams to deliver exceptional customer experiences, reducing potential issues by 30% through data-driven insights.3. Conduct data-informed business reviews, boosting upselling and cross-selling opportunities by 15% based on client usage patterns.

1. Managed a team of 3 members responsible for Taiwan market operations, focusing on maintaining a healthy cash inflow, improving billing accuracy, and enhancing automation processes, ultimately achieving a revenue collection target of 108% in 2020.2. Optimizing the invoicing process through GAS automation, increasing invoicing efficiency by 90%.

1. Optimized the bonus structure and increased ROI by 10%+ .2. Reviewed the sales leads and manage performance with sales funnel.3. Developed potential customers via inside sales, 70%+ CVR of prospect-to-meeting.