(Lead installation projects for Av services, McCain, Avi-spl, Diversified, Av Solutions, USIS, HB communications, Electrosonic)Responsible for installation, Decommissioning, running jobsites, ran, terminated, Installed CAT5, CAT6, RG6, RS232, 22/2, 18/2, 16/2, 14/2, 12/2, Crescent, Coax, composite, control and fiber optic cabling. Configured audio video equipment for video conferences and installed Planar, Uni-lumen, Samsung, barco and LG videowalls, Digital Signage displays, Kiosks installations, Microsoft surface hub, Shure, clearone, poly Microphones, JBL, crestron, Bose, Crestron, JBL, Meyer sounds, Speakers/Subwoofers, Building racks and Rack device population, camera installations, polycom PTZ eagle eye, microsoft, logitech, yealink, Crestron flex, cisco, Rally bar, clear one, projectors, Screens and lens, coordination of crew responsibilities, communication with General contractor, electrician, project managers, Engineers to ensure a high quality installation in a timely manner, Troubleshoot audio visual issues and solve sound problems, Travel when required

Worked on various IT and AV hardware installations throughout the Tri-State. Duties Included Staging, set-up and installation of User workstations, printers, Copiers and multifunction devices, Firmware updates, software installations, PC Rollout projects, AV/digital signage, Videowall installations, Store display configuration and Conference Room installs.• Troubleshoot and resolve routine technical service issues with hardware during set-up and installation• Providing Customer service, training, Backend Support • Installation of Cisco, Netgear, Routers, Switches, WAP, Phones, Crimping, running Cat5, Cat5e, Cat6, Cat6A, sCat6 cables and drops, Wall Jack installation and labeling, Digital Displays, Speakers, TV mounts, Kiosks screens and media upgrades and replacements, sensors, Data collection, POS installations and troubleshooting.

Diversant-National Minority Supplier Development Council (NMSDC) 1/2017-Present Data Analyst\Help Desk Associate -Work closely with VP, project managers and Directors verifying and updating Data for fortune 500 companies such as UPS, Coyote.-Preformed Online Data Mining and investigations, Successfully interpreted data to draw conclusions for managerial action and strategy, Used statistical techniques for hypothesis testing to validate data and interpretations, Presented findings and data to team to improve strategies and operations.-Optimized data collection procedures and generated reports on a weekly, monthly, and quarterly basis-Data management with Microsoft Excel spreadsheets, creating preliminary applications\flyers\documents other Excel functions-Provide Helpdesk support to end-users of proprietary software, answer questions about product features, document all issues and escalate service questions to appropriate client representatives.- Direct outreach Via phone, E-mail to all vendors Updating company data, promoted marketing tool ,certification process and document management-Setup for new users workstations,printer,drivers,WAP,upgrading PC hardware and salvage old equipment.

Xerox, NYC-Data Collection\Lead technician 4/2015 – PresentUnder the print smart project I am currently working with city agencies such DOH&MH,PARKS,NYCC,NYLAW,MAYOR OFFICE,CUNY,PRESBY and mostly NYPD• Cooperate closely with IT experts, project engineers and subject matter experts in planning and developing analytical methods for data collection as Lead technician as well as, data variables, storage, analysis, statistics, presentations and device implementation• Account for all device inventory, supplies, customer information and working as liaison for city agencies.• Site Surveys, walkthroughs, Map assessment's and creation when required • Collecting field data for all Printers, Faxes, Copiers, scanners, and multifunction devices for HP, DELL, LEXMARK, XEROX, RICOH, TOSHIBA, KONICA, BROTHER, and MURATEC afterward input updates into database server.• Develop strategic and cost effective methods so that clients can work efficiently while saving more money• Device and Driver Installations\configuration of COPY\SCAN\FAX\PORT settings, customer training, analyzing, troubleshooting and ticket resolution, Firmware upgrades.• Providing bilingual Customer service, Site revisits while providing quality assurance

Observed and Tracked student performance, Provided extra assistance to help students master assignments and reinforce learning concepts, Coordinate instructional efforts with Instructor.Supervised/Proctored students in Classroom during exams and quizzes, Enforced administrative policies and procedures Creating and assisting in Hands-on Technical Assignments such as, Computer Desktop Assembly/disassembly, software updates such as Operating Systems, Microsoft office, Anti-Virus, malware, VMware, Creating bootable disk/USB, Acronis backup, and registry, Disk Cleanup and Defragmentation.