William Yuen Email & Phone Number

Omaha, Nebraska, United States

Skokie, Illinois, United States

Skokie, Illinois, United States

In this role, I launched the SIL2, Sub Same-Day (SSD) facility and immediately established the most efficient shift in the network. I led a team of 40 associates from multiple departments including Dock, Inbound, Outbound, and Dispatch.Highlights of accomplishments in this role include:· Spearheaded procurement forecasting of non-inventory products, inventory procurement and management, and cycle counts for the new facility.· Contributed directly to DE&I cultural exchange and awareness through launch of 6 affinity groups at SIL2.· Improved injury documentation by 42% by creating SOPs for injury investigations and sharing a step-by-step broadcast video with the Midwest region about documenting incidents. · Attained 100% compliance on onboarding deliverables by establishing the Learning Ambassador program and framework.

Monee, Illinois, United States

I oversaw a team of 150 packing and shipping Associates in the Robotics fulfillment center for 2-day items.Highlights of accomplishments in this role include:· Launched an associate engagement competition based on individual production metrics. Increased sort rates by 18% and pack rates by 7%, saving the company $1.4M in annual labor hours. · Improved pack rates by 20% through a comparative analysis and best practices for pack rates by seniority/tenure. · Slashed customer order misses by 64% by building an Excel VBA tracking report with best practices for managers to problem-solve why certain packages get delayed in specific stages. · Reduced items in non-production buffer zones by 90% through daily pile audits and ongoing training. · Improved pick rates by 47% by creating a prioritized VNA pick path that eliminated operator backtracking.· Reduced Non-Inventory Low Stock Escalations by 280% for the Midwest Region as the Non-Inventory POC for 10 SSD building launches. Achieved result with a cadence for monthly cycle counts of existing supplies and placing proactive orders.

Onsite Consulting

I performed an in-person technical support role for university faculty, staff, and students. Highlights of accomplishments in this role include:· Resolved onsite IT tickets involving hardware and software technology problems. · Provided IT department services including OS repair, virus removal, system upgrades and maintenance, and network configuration on university computer systems.

Illini Union Tech Zone

I was promoted from Sales Specialist to Floor Supervisor of 20 associates in the university’s technology store. I oversaw team training and day-to-day management. Highlights of accomplishments in this role include:· Provided hardware and accessory recommendations along with technical advice. · Managed fulfillment of large department purchase orders by faculty/staff.

I delivered expert phone support to Apple iPhone, watch, iPod, and laptop customers. I ensured customer satisfaction by troubleshooting technical issues involving iOS, macOS, watchOS, network connectivity, iCloud, Apple ID, hardware malfunctions, and data recovery.

Lemont, Illinois

· Performed graphical analysis on contact, laser, and element profilometry graphs and isotopic gammas for digitalization.· Researched on digitalization techniques to enhance efficiency and accuracy of the Fast Reactor Data Digitalization System.· Generated detailed error reports to help debug and facilitate the implementation of improvements to the existing code.

Master Of Business Administration - Mba

Bachelor’S Degree, Statistics

Study Abroad