Responsible for development, implementation & management of training programs for all business units within Delta’s Technical Operations division (TechOps).Serves as point person for TechOps on corporate-wide training initiatives, e-learning, OJT and general communication awareness efforts.Serves as the Accountable Manager for the EASA 147 organization. Responsible for the FAR 145 approved training program.Serves as the TQRB Board Chairperson and is responsible for the process and recordkeeping of TQRB actions. Responsible for all aspects of the TechOps LMS system.Works closely with Organizational Effectiveness and partners with Human Resources to develop strategy, direction & tactical plans for workshops, personnel development & leadership training.Responsible for development, implementation & management of training required to support in-sourcing contracts & MROs. Manages $8.5 million dollar departmental budget.Responsible for staff of approximately 85.

Created and implemented marketing strategy for North America.Responsible for generating the North American annual revenue projection of ½ million dollars. Responsible for selling technical training to Airlines, Maintenance Repair and Overhaul facilities and other airline related companies.Created cost proposals and worked directly with the customer to ensure satisfaction.Collaborated with Training Managers/Instructors to select best products for customer.Coordinated training effort between the home office in Germany and North American customers.Attended industry conferences & traveled/networked as appropriate.

Implemented training programs to support NWA Technical Operations.Developed technical training strategies to provide maintenance training & OSHA mandatory training of over 5,000 NWA Technical Operations employees & some external customers.Promoted teamwork through recognition, counseling, coaching & goal-setting accountability.Initiated continuous improvement processes by conducting job/task analysis & needs assessments.Collaborated with all levels of management to ensure compliance with federal, state & local agencies.Administered improvements in employee performance through video production, multi-media in the classroom, OJT & WEB/CBT.Designed/directed productive team environment.Initiated hiring, conducted performance evaluations & handled any terminations of staff members.Managed $1.6 million dollar cost center budget.Responsible for staff of approximately 25 employees.Strategic Planning consistent with Mission & Vision of Northwest Airlines.