Wilma Edelenbos Email & Phone Number

Baltimore, Maryland Area

Perform various reviews of professional audit and accounting work including auditing the services provided by it's contractual outside Collection Agency.~ Lead and assist with the quarterly assessment of the Legislative Audit review status and CCU's internal control procedures.~ Recommend means to correct unsatisfactory conditions and to improve CCU's Collection, Accounting and Program and Development Operations.~ Ensure that CCU is pursuing all available collection procedures on MVA, non MVA and wage garnishment accounts in accordance with policies and procedures.~ Monitor and make recommendations to improve security and control over CCU's information systems.~ Oversee and ensure that all CCU personnel are trained in their areas of Operations, Collections, Accounting and Program Development.

Baltimore, Maryland Area

• Consistently sought out challenging tasks with increasing responsibility allowing management to concentrate on other issues.• Adjusted quickly to meet the ever-changing needs of customers, colleagues and management in various circumstances.

Towson, Md

• Ran projection for church services on a voluntary basis every third Sunday.• Ran projection for ALPHA Course on a voluntary basis. Note that ALPHA is a 10 week course run twice per year.• Ran lighting for church services on a voluntary basis every second or third Sunday.

Baltimore, Maryland Area

• Conducted audits and evaluations of organizational and functional activities for fiscal compliance and performance. Audits included reviews of the design of operation and internal controls as well as compliance with applicable laws, rules and regulations.• Reported and presented audit findings to management and to the audit committee of the Maryland State Lottery Commission and made recommendations to correct any deficiencies noted.

White Marsh, Md

• Assisted in delivering a single database comprising several data sources.• Wrote clear and effective job aids to ensure successful use and understanding of database by all levels of employees.• Worked effectively and persuasively with colleagues, supervisors and senior management both in person and via telephone and email.• Revised PowerPoint training presentations with updated subject matter and established company formats for trouble-free and accurate deployment of required training modules.• Interpreted and presented numerical and graphical data accurately and effectively in corporate dashboard and executive presentations.

Baltimore, Maryland Area

• Closed sales, assisted other associates with sales, protected assets and represented Helzberg with integrity.• Steadily increased personal sales volume by improving sales skills and product knowledge and providing exceptional customer service to every customer.

• Provided excellent service to customers while purchasing, receiving, pricing, displaying and selling merchandise.• Coordinated work schedules and maintained accurate records.• Designed and generated spreadsheets to assist with pricing as well as purchasing and sales tracking, saving time and increasing accuracy.

• Designed and wrote complex programs automating file creation processes reducing errors and saving time.• Built and delivered a functional custom bank teller training system with actual account history and details reflecting over 200 products and services, but with mock personal data.• Effectively communicated changes to existing processes and wrote detailed documentation for new processes.• Participated in software conversions and mergers with other credit unions.• Worked in harmony with co-workers to troubleshoot and resolve urgent issues.• Performed workflow and requirement analysis, programming and troubleshooting.• Implemented new efforts and acted as liaison between clients and various vendors.

• Reviewed assigned organizational and functional activities, evaluated the adequacy and effectiveness of the internal controls over these activities, determined compliance to applicable company policies, plans and procedures as well as applicable laws and regulations, reported audit findings and made effective and efficient recommendations for improvements, and, performed special reviews as assigned.• Designed work paper templates providing departmental standards which facilitated supervisory and external audit review resulting in tremendous increase in workflow and decrease in response time of the audit team.• Trained Internal Audit team to use Microsoft Word and Excel as part of a company-wide transition from WordPerfect and Lotus to the Microsoft Suite of products.

• Conducted audits and evaluations of Maryland State government agencies and local school systems for fiscal compliance and performance. Audits included reviews of the design of operation and internal controls as well as compliance with applicable laws, rules and regulations.• Reported audit findings and made recommendations to correct any deficiencies noted.

Aas, Computer Science

Activities and Societies: Member of Phi Theta Kappa (Honor Society)

Bs, Accounting

Activities and Societies: Member of the Accounting AssociationIn addition to a degree in Accounting, I also acquired a degree in Business.

Education record