Wilma Mccritty Email & Phone Number

● Assist individuals to be more independent in performing essential life skills such as meal preparation, personal hygiene and navigating the community.● Advocate for the people supported in areas such as rights, medical care and in the community.● Complete necessary documentation and record-keeping every shift.● Manage crisis situations safely and effectively. ● Engage in trauma-informed care daily.

Minneapolis, Minnesota, United States

● Development of the Twin Cities Youth Violence Prevention Ambassador Program forhigh school students● Established Relationships with School Districts, High Schools & Youth ServingOrganizations

Sartell, Minnesota, United States

● Identify problem behaviors and purpose of behaviors, using antecedent behavior analyzation technique (SEAT), to properly redirect behavior● Document patient information, progress notes and treatment plans, through Central Reach software paired with reports to the Clinical Supervisor, resulting in effective programming● Build rapport with kids while simultaneously running programs

● Directed incoming calls, by request of each caller’s objective, ensuring each message would be delivered and routed to best qualified entity with a timely response● Collected insurance payments and updated account balances, helping to inform customers of the status of their accounts, to keep service(s) supported and running precisely● Greeted incoming visitors and customers, with a positive attitude, to help set a good tone for the customer’s experience with the business● Organized and scheduled office meetings and client appointments, through navigation of Outlook calendar, resulting in effective accommodation and organization of hectic agendas