Wilmer Herrera Email & Phone Number

Denver, Colorado, United States

Managed multidisciplinary teams of 12+, and collaborated with data science, business development, and operations.Successfully managed production planning, part inventory, and production operations.Coordinated the movement of parts and materials through the factory and outside processes, as well as created manufacturing orders.Achieved on-time delivery through just-in-time inventory production.Analyzed and adjusted hourly production numbers, charted/tracked production performance, and processed daily production reports.Supervised over 12+ employees with full responsibility for recruiting, interviewing, hiring and training of personnel within 90% of capacity.Controlled the manufacturing process to stay on budget and on time while maintaining quality standards.Handled employee relations, evaluated conflicts, and determined disciplinary action.Optimized productivity through employee relocation and equipment relocation.Developed a comprehensive employee training and development program to promote and document cross-training, new employee training, and safety awareness.Provided leadership in the areas of staff selection, training and development, facility planning and construction, process, and procedure implementation

United States

• Administered $600 cash drawer at start and end of each shift, accounting for 0-1% errors and resolving discrepancies.• Sustained 20-25 servers with specialty drinks orders by preparing on-demand items under 2 minutes per ticket for 300+ customers.• Consolidated over 500+ alcoholic beverages well-stocked to meet expected demands. • Handled POS transactions, $1500+ cash, and credit purchases or refunds.• Resolved guest and employee complaints to maintain 100% complete customer satisfaction and workforce effectiveness.• Prepared bar for operation, obtained cash bank, and stocked service bar.• Improved customer service by projecting a friendly and knowledgeable attitude.• Trained and mentored 4+ new employees, achieving 30% better customer service and reduction on-time preparation of the bar.

Atlanta, Georgia, United States

• Accomplished in assessing 100+ customers’ needs to manage inventory, generated 95% of better performance of the restaurant.• Focused on clever 6+ staff management in frequently fast-paced settings.• Specialized understanding of food prep of 20+ plates and restaurant cleanliness standards.• Solved 100+ customer issues, built over 50 reviews on Google Maps. • Determined 6+ employee schedules and handled time-off requests, achieving satisfaction among the employees.• Analyzed required daily reports in a timely manner, having 35% more on sales.• Guided and processed 120+ customer orders, reducing the errors to 0.5-1.5%.• Tracked daily revenue and prepared related weekly and monthly reports.• Supervised 6+ staff and ensured that followed all health and safety codes.• Ensured that enforced optimal level of customer service 100% of the time.

• Constructed bar clientele superior service and an enjoyable, memorable experience.• Enabled to upsell 400+ customers from shelf to premium brands of tequila and mezcal.• Leverage interactive services and knowledge of 35+ different drinks to cultivate a loyal 50+ clientele.• Administered 1000+ payments, punch orders and give a change to customers as needed.• Provided over 600+ alcoholic beverages as per client request and suggested the best drink specials to new clients.• Designed 3+ craft cocktails to add to the menu and accomplished 40% of success during the first 3 months.• Operated cash register for cash, check, and credit card transactions with 100% accuracy.

Atlanta, Georgia, Estados Unidos

Ensured restaurant and bar was set up per company standards to begin and end each shift · Assisted guests in menu selections based on knowledge of all items listed · Crafted cocktails as requested with proper recipes and presentation methods · Expedited tickets in the kitchen to guarantee reasonable ticket times · Managed service bar with speed and efficiency to get all bar selections out to servers on the floor · Attended all ongoing training sessions that the company provided· Assisted in inventory management

Atlanta, Georgia, Estados Unidos

· Developed skills and techniques to create large amounts of sales daily · Assisted teammates with side work duties to keep the shift successful · Expedited and assisted kitchen in ensuring all meals were brought out correctly and in a timely manner · Upselling all featured cocktails and coffee

Condado De Cobb, Georgia, Estados Unidos

· Developed skills and techniques to create large amounts of sales daily · Created relationships with patrons by providing top notch service and consistency · Assisted teammates with side work duties to keep the shift successful · Expedited and assisted kitchen in ensuring all meals were brought out correctly and in a timely manner · Upselling all featured cocktails and spirits

Execute and oversee the completion of engineering projects by analyzing the scope of the project and determining project specifications, establishing test programs for product investigations, analyzing test programs for accuracy, examining projects for compliance, and preparing reports for the company and our clients.Develop innovative power solutions based on project requirements and organizational standards to solve complex electrical/electronic design problems

Computer Science

Engineer, Electrical Engineer

Education focused on applying engineering principles to solve problems. Developed the analysis and design skills I need to put ideas.