Wilmer Lopez Email & Phone Number

Spring Lake, NC, US

Spring Lake, North Carolina, United States

• Identify and mitigate safety hazards in the kitchen, reducing incident reports, showcasing vigilance and risk management skills crucial for security protocols
• Maintain precise records of food inventory and waste, achieving a reduction in discrepancies in product stock and sales numbers, demonstrating meticulous data management and compliance
• Implement order process improvements that decreased order errors by 15%, highlighting analytical problem-solving and a commitment to operational efficiency
• Monitor and adapt to real-time kitchen conditions, ensuring continuous service during peak periods, reflecting flexibility and situational awareness essential for managing dynamic environments

Spring Lake, North Carolina, United States

• Manage high-volume transactions, handling up to 75 transactions per shift while maintaining accuracy and reducing errors by 99%, demonstrating strong attention to detail and data management
• Resolve customer inquiries and complaints, maintaining a customer satisfaction score of 100%, showcasing effective problem-solving and commitment to high-quality service
• Utilize point-of-sale systems for sales tracking and report generation, improving data accuracy and analysis efficiency, reflecting proficiency with technology and data management
• Handle complex transactions, cash drawers, lottery inventory and sales, tobacco inventory and sales, and safe drops, ensuring accurate financial reporting and reducing discrepancies in sales and end-of-day drawer.

Clinton, North Carolina, United States

• Directed traffic flow during peak events, managing the safe delivery of up to 50 vehicles per hour safely across the work zone and reducing congestion from all ends affected, showcasing skills in real-time.
• Coordinated with law enforcement and emergency services for road closures, improving response efficiency by 50% during road or lane closures with heavy congestion and demonstrating effective cross-agency communication.
• Supervised a team of 2+ personnel, implementing training programs that increased compliance with DOT traffic control safety protocols, illustrating leadership and team management capabilities
• Resolved on-site conflicts and managed emergencies, achieving 95% project completion and demonstrating strong decision-making and crisis response skills

Lillington, North Carolina, United States

• Processed daily transactions totaling up to $2,000 with a 99% accuracy rate, highlighting attention to detail and accountability in financial operations
• Handled customer complaints with professionalism, achieving a 99% satisfaction rate and contributing to a positive store reputation
• Ensured compliance with store policies and procedures, including loss prevention measures, reducing shrinkage by 5%
• Assisted an average of 20+ customers per shift, resolving issues and answering inquiries promptly, demonstrating strong communication and problem-solving skills

Melville, New York, United States

• Processed and packed over 50 orders daily with 100% accuracy, demonstrating precision and attention to detail in fast-paced environments
• Utilized inventory management systems to track and update stock levels, ensuring real-time data accuracy and efficient order fulfillment
• Adhered to safety protocols and procedures, consistently maintaining a zero-incident record while handling heavy equipment, emphasizing risk management and compliance
• Worked on a vitamin bottling assembly line as a product handler during the height of Covid, handling boxes of vitamins and bags of protein powder,
• Lifted bags, boxes, and containers that weighed up to 60 lbs