• SEO campaign strategy creation, competitor analysis and implementation• Website SEO quality audits, content analysis and backlink profile strategy• Develop trusted advisor relationships with key accounts and client stakeholders • Quarterly client strategic goal overview and strategy presentation• Monitoring of client health and building of risk mitigation plans• SOP creation and upkeep for internal processes & freelancer management• EOS business leadership tools and associated management techniques• SEO tools used, but not limited to: Ahrefs, SEMRush, WordPress Engine, BrightLocal, Agency Analytics, Google Platforms, Screaming Frog, SiteBulb

Over seeing a portfolio of small clients, providing them with consistent support in on-site and off-site SEO, marketing, and technology services. Additionally, I offered strategy consulting services across multiple platforms, such as Google Business Profiles, website infrastructure, and other web/marketing platforms.New website coming soon.

Promoted from Account Manager to the Director of Accounts. As the Director of Accounts, I managed a client portfolio consisting of over $600K in monthly recurring revenue. Highlights from this role include training and hiring a team of 4 Account Managers, developing the best client success strategies, preparing accompanying standard operating procedures, and educating colleagues on SEO trends and communication strategies.Key Responsibilities:• Primary escalation point for Account Management team• SEO campaign strategy, analysis, and competitive research• Team resource management, workflow optimization, and SOP creation• Task prioritization and strategical delegation across all teams• SOP creation and upkeep for internal processes, ex: Onboarding & client nurturing• Utilized EOS business leadership tools and implemented techniques• Responsible for 100% (40+ clients) client retention during the COVID-19 pandemic• SEO tools used, but not limited to: Ahrefs, Agency Analytics, GSC, GMB, Google Analytics,Screaming Frog SEO

• Client account management for 25+ law firm based clients• SEO campaign strategy, analysis and implementation for all managed clients• Project management for internal and external based issues• Team resource management and workflow optimization• Task prioritization and strategical delegation across internal teams• Training of new accounts team members• Client communications and account support• SOP creation and upkeep for internal account team processes• 100% remote based position with team members across the United States• Utilized SEO tools include: Ahrefs, SEMrush, Agency Analytics, GSC, GMB, GoogleAnalytics, Screaming Frog SEO and more

• Client account management for 25+ law firm based clients• SEO campaign strategy, analysis and implementation for all managed clients• Project management for internal and external based issues• Team resource management and workflow optimization• Task prioritization and strategical delegation across internal teams• Client communications and account support• 100% remote based position with team members across the United States• Utilized SEO tools include: Ahrefs, SEMrush, Agency Analytics, GSC, GMB, GoogleAnalytics, Screaming Frog SEO and more

Produced new product copywriting and sales collateral for retail and wholesale products. I directly managed the product lines available across all sales channels and implemented an updated company "voice" for branding.Key Responsibilities:• Shopify and WebCollage product channel platform management• Retail packaging content, design, CTA, and feature optimization• Press release creation and distribution for new product lines and company announcements • Multi-sales channel support including publication, upkeep, and optimization

• Client account management• SEO campaign strategy and analysis• Project management for internal and external projects• 100% remote based position with team members across the United States/Europe• Utilized SEO tools include: SEMrush, Moz, GSC, GMB, Google Analytics, Screaming Frog SEO and more.

• Copywriting including release notes and creative content• Social media outreach and client research• Keyword monitoring and opportunity outreach

Directly managed and hired a new marketing department to launch the retail branch, Empire Case. After 8 months of employment, the retail unit saw a 400% increase in traffic growth and 200% growth in product sales.Key Responsibilities:• Adwords PPC implementation and management• Email marketing development and outreach• Market research for mobile technology and trends• Shopify product SEO strategy and optimization• Local advertising including print and radio marketing• Product and brand development including design, packaging and naming

Administered over 30 desktop computers including ongoing firewall and anti-virus management. Implemented social media campaigns for auto sales and on-page SEO for vehicle listings for improved discovery and revenue.Key Responsibilities:• Onsite desktop hardware and software support• Website lead generation strategy for chat, email, and sales funnels • CRM support and user administration (ADP)• Vehicle (Product) Page SEO & CTA Sales Strategy

(Transitioned from Kaiser Permanente IT Command Center to IBM Windows Steady State Team supporting the Kaiser Account)Provided on-site and after-hours system support for healthcare-related systems and machinery. Managed day-to-day operations for high and critical outages across all Windows and VMware-based systems.Key Responsibilities:• Provided over 15,000 Windows servers with technical and hardware support • Server analyzation of hardware failures and advanced hardware replacement • System monitoring for irregularities and system remediation• On-site data center support for HP & IBM system servers

Provided on-site and after-hours system support for healthcare-related systems and machinery. Managed day-to-day operations for high and critical outages across all Windows and VMware-based systems.Key Responsibilities:• Provided over 15,000 Windows servers with technical and hardware support • Server analyzation of hardware failures and advanced hardware replacement • System monitoring for irregularities and system remediation• On-site data center support for HP & IBM system servers

Provided 500+ employees with technical support for: software applications, computer hardware, printer/fax and front end network support. Worked strategically with IT engineering and administration to develop solutions to known issues that impacted end users. Trained users on site and remotely to understand the basic maintenance and software applications in order to maintain high and efficient productivity levels.