- Created and led several teams of 5-50 associates, delegating tasks to tackle daily inbound operations- Forecasted daily plans to meet the shift’s goals, adjusting plans hourly in order to maximize team’s efficiency -Trained 500+ associates and 10+ managers in several functions across the company over a 3-year period

- Created schedules, trained new and old recruits and delegated tasks for the associates to carry out- Handled conflict resolution between customers and employees (and at times with other customers- Conducted opening and closing of gym including closeouts of registers- Promoted internally due to stellar performance and dedication.

- Processed transactions and problem solved customers accounts- Participated in opening and closing branch procedures daily including loading ATM machines, opening of the vault.

- Managed hours, delegated tasks, conducted performance review, hired and dismissed employees- Handled Payouts to vendors, conducted bookkeeping and preformed weekly, monthly and yearly breakdown- Promoted internally twice due to stellar performance and offered partial ownership of a new branch in Macon, Georgia- Increased profits by 500% during the recession by suggesting and implementing a process of buying gold from customers and reselling to vendors following market trends.

- Managed warehouse operations including shipping and receiving.- Trained and managed a team of 10 to tackle daily challenges in a timely manner.- Promoted internally due to stellar performance, dedication and innovation.