Manage SLA's on Accuracy, productivity and TAT with internal/external stakeholders. Managing people and process to ensure operational efficiency.Maintaining relationship with first line managers of operating companies for constant flow of information on performance (daily, weekly, monthly), exceptions, expectations, forecasts process changes and new opportunities.Constant reviewing of team performance, providing objective feedback to groom new talent and identify any skill and competency gaps and develop learning plans.Implementing people development plans for current and future skill requirements of the team.Highlight areas of improvement in operational risk.Report and highlight exceptions on processes, people and policies.

Managing invoice disputes for GBR, Bangladesh, Ivory Coast, Senegal, Democratic Republic of Congo, Mozambique and South Africa Cluster for Maersk Line & Safmarine.Managing migration of disputes of new clusters.

Resolving Customer Disputes and ensuring clearing of outstandingRoot cause Analysis of DisputesHandling key clients, Reliance & DamcoHandling Disputes for Srilanka Cluster

Real Time Monitoring (IEX system)