Wilson Anthony Email & Phone Number

United States

United States

Days Inn by Wyndham Arlington/Washington DC, 127 guest rooms with 1 meeting room which can be arranged to accommodate 110 conference guests or 76 banquet guests, offers free WiFi, along with free daily breakfast.Property tour for cleanliness, security, safety conditions, staffing and performance standards.Interaction and communications with guests through assisting at the desk during peak check-in or check-out times. Maximize room revenue at all times, develop, monitor, analyze, and… Show more Days Inn by Wyndham Arlington/Washington DC, 127 guest rooms with 1 meeting room which can be arranged to accommodate 110 conference guests or 76 banquet guests, offers free WiFi, along with free daily breakfast.Property tour for cleanliness, security, safety conditions, staffing and performance standards.Interaction and communications with guests through assisting at the desk during peak check-in or check-out times. Maximize room revenue at all times, develop, monitor, analyze, and implement sell strategies.Balance guest ledger, advanced deposits and city ledgers to the accounting PTD report.Finalize prior week’s payroll, review weekly payroll, adjust/approve schedules based on forecast. And submit productivity reports to the owner if payroll week. Monitor current extended stay occupancy levels and pipeline for future extended stay business.Complete a public area and back of house inspection with engineer and housekeeper.Review Extended stay goals and action plans to ensure hotel meets brand thresholds. Show less

Business Bay

CLUSTER GENERAL MANAGER (HOSPITALITY DIVISION) Cozmo Yachts & Hospitality Dubai www.cozmoyachts.com, +97145587195 Sea Breeze HolidaysLeisure Tours & Travel Established above companies solely by utilizing my entrepreneur skills with the initial working capital of $8 millions involved in A-Z activities ie development of Mission and Vision of the companies, designed and implementation of company policies and procedures, planning, HR management, marketing & PR planning, Social… Show more CLUSTER GENERAL MANAGER (HOSPITALITY DIVISION) Cozmo Yachts & Hospitality Dubai www.cozmoyachts.com, +97145587195 Sea Breeze HolidaysLeisure Tours & Travel Established above companies solely by utilizing my entrepreneur skills with the initial working capital of $8 millions involved in A-Z activities ie development of Mission and Vision of the companies, designed and implementation of company policies and procedures, planning, HR management, marketing & PR planning, Social media strategies, website development, google ads strategy, affective utilization of the customer based data, Financial management, Administrative management.Headed team of 35 front line and 11 back office qualified professionals having hospitality back including reservations, marketing and sales, Financial controller, operations manager, telephone operators, meet and greet team. Cozmo yachts and hospitality company made nominal profits right at the introductory stage. 1st quarter profit was $90K builded trust to the owners and encouraged them for bus expansion.Within a short span of 1 year the owners acquired another company worth $3M and handed it over to me for management. The annual growth of Cozmo yachts increased by 3-5% yearly and the revenue of the company increased from approx $1M to $1.2M. This company qualified for ISO certifications under my tenure by strong implementation of customer satisfaction policies, staff training and development, hygiene and safety standards implementations and taking care of all standards qualifying for ISO certification.Current market value of the company is over $16M with a good will of $1.5M in SME. Show less

Dubai

DEPARTMENT HEAD ROOMS DIVISION /SPA/ORIENT GUEST HOUSESArabian Courtyard Hotel & SPA, Hospitality Division Planet Group Of Companies www.arabiancourtyard.comm +97143519111 Direct customer experience and command strategies operations for rooms division 173 rooms & suites/SPA and guest houses 11/5 rooms of the luxury 4* hotel in the heart of Dubai. Manage full P&L oversight and budget creation of $ 6.5M Annual operating division. Direct 30 associate division, with responsibility of 4 duty… Show more DEPARTMENT HEAD ROOMS DIVISION /SPA/ORIENT GUEST HOUSESArabian Courtyard Hotel & SPA, Hospitality Division Planet Group Of Companies www.arabiancourtyard.comm +97143519111 Direct customer experience and command strategies operations for rooms division 173 rooms & suites/SPA and guest houses 11/5 rooms of the luxury 4* hotel in the heart of Dubai. Manage full P&L oversight and budget creation of $ 6.5M Annual operating division. Direct 30 associate division, with responsibility of 4 duty managers and team of 6 females and 2 male in SPA. Guide strategic planning and organizational development. Lead and facilitate operational and financial restructuring and turnaround, involving comprehensive process improvement efforts. Achieve revenue and profit margin increases as well as flow through and customer service improvements, help in development and execution of marketing strategies.Drove improvements customer service results in line with the hotel policy and standards cited Arabian courtyard satisfaction guest survey enhanced from 7 to 8.5 survey rating from 1-10Over prior yearGuest check-in waiting time eliminated in strong follow up with house keeping to get the rooms readyStaff cared NPS + 5, Arabian courtyard loyalty NPS increased +12.3%, and achieved most preferred hotel in the vicinityEliminated staff turnover and hired professionals within the budget laid by the hotel saved the annual cost of hiring approx $30,000.Promoted old heritage guest houses and revenue enhanced to 7% of the total revenue $ 100,000 annually.Promoted in house guests day and night tours for hotel incremental revenue. Show less

Pre Opening Team Cassells Group of Companies Hospitality Division Cassells Al Barsha Hotel Dubai-UAE www.cassellsalbarshahotel.com +97144084777Underwent 4 intensive interviews to acquire Front office manager position in one of the leading group of companies in UAE while luxury 5* The hotel 403 rooms in different categories, rooms / suites was still under renovation. Worked along with all department heads, established and designed policies on rooms division and health club. Manage full… Show more Pre Opening Team Cassells Group of Companies Hospitality Division Cassells Al Barsha Hotel Dubai-UAE www.cassellsalbarshahotel.com +97144084777Underwent 4 intensive interviews to acquire Front office manager position in one of the leading group of companies in UAE while luxury 5* The hotel 403 rooms in different categories, rooms / suites was still under renovation. Worked along with all department heads, established and designed policies on rooms division and health club. Manage full P&L oversight and initial startup budget creation of $ 8.M Annual operating division. Direct 35 associate division, with responsibility of 2 AFOM 5 duty managers and team of 2 health club. Guide strategic planning and organizational development, involving comprehensive process improvement efforts. Achieve revenue and profit margin increases as well as flow through and customer service improvements, help in development and execution of marketing strategies.Prior soft openings did intensive market research of the competition within required radius and submitted findings to the GMInvolved myself to hire professionals talented and customer focussed associates below company budget without compromising satisfaction standards, build a very strong front office teamPart of the Pricing, promotion, penetration and marketing strategy team and put forwarded my suggestion which were well accepted by the GM and the ownersImplemented rate of the day strategy according to the guests mind set of value for money Implemented VIP guests escorting to the rooms, resulted in repeat business Trained and developed front of the house associates, calling guests by name, acknowledging guests, smiling greetings of the day follow company guests satisfaction standard for customer retention.Established one call center concept to minimize complaints obtained optimal result in complaint reduction. Show less

CLUSTER HOTEL MANAGER (Budget Hotel Appts)Al-Shams Plaza Hotel Apartments Deluxe & Grand Palace Hotel Apts info@aljazeerahotel.com,+97143252557Took over 2 deluxe level side by side properties total inventory of 196 rooms studios, 1 bedrooms, 2 bedrooms and 3 bedrooms fully equipped with kitchenette facilities. When I took over these properties the owners and the EM of the hotel were struggling to run these properties in terms of revenue and profits with bed and breakfast hotel… Show more CLUSTER HOTEL MANAGER (Budget Hotel Appts)Al-Shams Plaza Hotel Apartments Deluxe & Grand Palace Hotel Apts info@aljazeerahotel.com,+97143252557Took over 2 deluxe level side by side properties total inventory of 196 rooms studios, 1 bedrooms, 2 bedrooms and 3 bedrooms fully equipped with kitchenette facilities. When I took over these properties the owners and the EM of the hotel were struggling to run these properties in terms of revenue and profits with bed and breakfast hotel apartments. The initial budget was $2.5M annual for both properties.Initial stage dedicated extra hours in examining the 3 years of company income statement and intensified areas of improvementExamine all segments of sales, Fit, leisure and corporate buss, holiday makers, walkins, hotel crs system, website buss, contracts with booking.com , Expedia and all OTAs, revised all contracts occupancy enhanced by 5% from 40% to 45% and revenue by 7% .Implemented 3 rates of the day morning, evening and night and gained incremental revenue $8000 per month.Started buffet breakfast and continental in room service with additional service charges guests appreciated in house service and happy to pay additional charges without any complaints, often served complimentary to avoid nominal complaints.Reduced cost per occupied rooms by 12% through tightened inventory and expense controlSet up a separate reservation department, strict on credit policies, removed all bad debt companies, promoted both properties on social media with attractive packages keeping our profit margins.On completion of my employment contract the company retained all lost contracts due to my strong interpersonal skills, regular visits to the key accounts decision makers, strong CRM looking after the company’s business connections, hosting regular key accounts Buss get together by the hotel for business purposes keeping company cost in view.When I left both properties ran at 130 rooms occupied average daily, average rate UAE 250. Show less

Avari Hotel International, Karachi, Pakistan, Avari Towers, Dubai, UAE www.towers@avari.com,+9221111282747Started as a Asst Front office manager and within a short time was promoted to the Department head.Direct customer experience and command strategies operations for rooms division 230 rooms of the luxury 5* hotel in the heart of Karachi, an iconic and tallest hotel in Pakistan. Manage full P&L oversight and budget creation of $5M Annual operating division. Direct 25 associate… Show more Avari Hotel International, Karachi, Pakistan, Avari Towers, Dubai, UAE www.towers@avari.com,+9221111282747Started as a Asst Front office manager and within a short time was promoted to the Department head.Direct customer experience and command strategies operations for rooms division 230 rooms of the luxury 5* hotel in the heart of Karachi, an iconic and tallest hotel in Pakistan. Manage full P&L oversight and budget creation of $5M Annual operating division. Direct 25 associate division front of the house, with responsibility of 4 duty managers, 1 night manager and 12 back office team. Guide strategic planning and organizational development. Lead and facilitate operational and financial restructuring and turnaround, involving comprehensive process improvement efforts. Achieve revenue and profit margin increases as well as flow through and customer service improvements, help in development and execution of marketing strategies. During my tenure I received 3 certifications: Course in Executive dining and Dress code. 2006.Course on I am a Smart Service Provider. 2006.Train the Trainer Course.2006.Achieved guests survey satisfaction standard from 7 to 9, rating from 1-10Front office incremental budget enhanced from $4000 to $5500Small business units sale enhance by 10%Created awareness and importance of Trip advisor and other social media for lead generation impact very nominal buss. Show less

Comfort Inn Kensington Hotel London +442073733300Started as a part timer as a Front Office Agent and seeing my performance, skills, dedication and experience within 1 month promoted to Manager front office, Budget mid level bed and breakfast property of Choice hotels. Total rooms and ensuite 130 with average YTD occupancy 99% busy operation daily 80-90 check ins and checkouts. Manage full P&L oversight and budget creation of $ 4.3M Annual operating division. Direct 6 associate division… Show more Comfort Inn Kensington Hotel London +442073733300Started as a part timer as a Front Office Agent and seeing my performance, skills, dedication and experience within 1 month promoted to Manager front office, Budget mid level bed and breakfast property of Choice hotels. Total rooms and ensuite 130 with average YTD occupancy 99% busy operation daily 80-90 check ins and checkouts. Manage full P&L oversight and budget creation of $ 4.3M Annual operating division. Direct 6 associate division, with responsibility of 1 supervisor and 1 reservation. Involving comprehensive process improvement efforts. Achieve revenue and profit margin increases as well as flow through and customer service improvements.During my tenure the guest complaint ratio drop from 3 to 1.5 rating 1-10Promoted day tour package for the in house guests made incremental revenue added .5% to the hotel sale revenue per monthStrong implementation of company policies and guests satisfaction standards to avoid complaint Due to high demand implemented high rate during weekends accepted by GM and revenue increased by 2% no reaction by the potential segmentsRepeat business went up by 5% although it was typical leisure hotel. Show less

Avari Hotel International, Karachi, Pakistan, Avari Towers, Dubai, UAE www.towers@avari.com,+9221111282747Started as a Asst Front office manager and within a short time was promoted to the Department head.Direct customer experience and command strategies operations for rooms division 230 rooms of the luxury 5* hotel in the heart of Karachi, an iconic and tallest hotel in Pakistan. Manage full P&L oversight and budget creation of $5M Annual operating division. Direct 25 associate… Show more Avari Hotel International, Karachi, Pakistan, Avari Towers, Dubai, UAE www.towers@avari.com,+9221111282747Started as a Asst Front office manager and within a short time was promoted to the Department head.Direct customer experience and command strategies operations for rooms division 230 rooms of the luxury 5* hotel in the heart of Karachi, an iconic and tallest hotel in Pakistan. Manage full P&L oversight and budget creation of $5M Annual operating division. Direct 25 associate division front of the house, with responsibility of 4 duty managers, 1 night manager and 12 back office team. Guide strategic planning and organizational development. Lead and facilitate operational and financial restructuring and turnaround, involving comprehensive process improvement efforts. Achieve revenue and profit margin increases as well as flow through and customer service improvements, help in development and execution of marketing strategies. During my tenure I received 3 certifications: Course in Executive dining and Dress code. 2006.Course on I am a Smart Service Provider. 2006.Train the Trainer Course.2006.Achieved guests survey satisfaction standard from 7 to 9, rating from 1-10Front office incremental budget enhanced from $4000 to $5500Small business units sale enhance by 10%Created awareness and importance of Trip advisor and other social media for lead generation impact very nominal buss. Show less

Sheraton Hotel & Towers www.movenpick.com (former Sheraton Karachi)+9212125186821Started my career as management trainee at the only 5* luxury hotel managed by Starwood hotels and resorts worldwide 407 world classrooms/smart rooms and luxurious suits. I did in-depth training in the rooms division and was promoted to the management position in 1994. Direct 45 associates division, with responsibility of 6 section heads and 8 supervisors. Manage full P&L oversight. Involved comprehensive… Show more Sheraton Hotel & Towers www.movenpick.com (former Sheraton Karachi)+9212125186821Started my career as management trainee at the only 5* luxury hotel managed by Starwood hotels and resorts worldwide 407 world classrooms/smart rooms and luxurious suits. I did in-depth training in the rooms division and was promoted to the management position in 1994. Direct 45 associates division, with responsibility of 6 section heads and 8 supervisors. Manage full P&L oversight. Involved comprehensive process improvement efforts. Achieve revenue and profit margin increases as well as flow through and customer service improvements, help in development and execution of marketing strategies. Awards Crisis Management award, Course of Financial management, progress through people award, Tiger training course, best groomed award, certificate of the excellence 1994, certificate of achievement award. Part of the team when the hotel received hotel of the year in AIME division for 98% occupancy YTD revenue of over $12M per annum over budget Completed project before time progress through people to minimize complaints impacted 20% reduction in complaint Small business units revenue increased by 6%Implemented revenue management to sell rooms on hourly basis new concept of selling impacted 2% increased well accepted by GM/Dir of Rooms. Show less

Mba, Marketing

Activities and Societies: reading books on leadership skills, playing cricket, net exploration. Associate Member Chartered Institute.

General Management Courses (No Expiry), Hospitality Administration/Management

Diploma, Marketing