Wilson H. Email & Phone Number

Singapore

Leading a team to manage AI and Robotic Process Automation (RPA) structure and projects.e.g.- Gate-keep and improve Frontline of AI and Automation Team, monitoring status and performance, and coming up with possible solutions for automation, bots integration, and API usage. - Process engineering leadership. Define, clarify, and document business processes and workflow, covering full lifecycle from user specifications to development, user-acceptance-testing, deployment, training, maintenance, and ROI calculation.- RPA modules productisation, lead rapid prototyping while working with software team to enhance and audit bot prototypes, rolling out only production-ready bots ensuring error handling, stability and debug ability.- Work with diverse cross-functional teams (e.g. AI, BI, Dev, R&D, IT, Service Delivery, Project, Customer Success/Support, Finance, Sales etc.), including external key stakeholders (i.e. client, vendor, and partner), to come up with solutions and make life easier.- Translate requirements from Business to Technical (vice-versa) as a Lead Business Analyst.

Explore new tools and technologies, coming up with Proof-of-Concept (POC) / Minimum Viable Product (MVP) where applicable.e.g. - API with (Python) Webhook, - Systems Integration using Middleware (e.g. Dell Boomi)- RPA (e.g. Python RPA-TagUI, Microsoft Power Automate)Manage Linked Servers to integrate and interface BIPO HRMS with 3rd-party system (e.g. HikVision HikCentral Attendace Clocking, Udesk FAQ Bot, etc.).Manage user experience and expectations, fill product gaps and create buy-in for the product vision.Translating requirements from functional to technical (vice-versa), revise and propose product improvement with design ideas.Assess potential partnerships to fill business gaps.Review system data compliance approach.Assist in regional IP and Trademark application.

- Manage and support multiple corporate systems and transformations (mainly in SAP ECC and SuccessFactors (SF), Tableau Server and Desktop, and Cornerstone-Saba-Lumesse ETWeb) - Techno Functional Consultant / Systems Analyst Role (derive and analyse requirements, propose and develop solutions, manage system implementations and transitions) - Liaise with various internal and external stakeholders, manage user expectations and refine processes for improvements - Primarily handle HR/HCM projects, working closely with HRIS/HRIT/HRMS In-Charge (with User Acceptance Test (UAT) assistance and delivery of systems enhancements and integrations) - Adopt Agile Development Methodology (through an iterative process, analyse and derive requirement based on user experience and feedback, research and investigate issue, provide workaround and revise solution, assist in testing and deployment stages) - Provide SAP support and developments (through ABAP, BIB Mapping, Configurations, Infotypes, Web Dynpro, etc.) - Manage new performance appraisal system transformation (Cornerstone-Saba-Lumesse ETWeb), transition from manual hardcopy to system application - Manage Tableau Server Infrastructure and Site (include task scheduling and permission control, scripting with TSM and TabCMD with PowerShell, provide cross departments support, and assist in management reporting through common data source and calculated field formula creation, report recommendation, and design enhancement) - Assist in Tableau Desktop usage (e.g. Setup, Debug, User Filter Creation, etc.) - Support system interfaces such as SAP to SharePoint/Tableau/ETWeb/Active Directory (AD) with SFTP data transfer (include CMD scripting)- Assist in Procurement process such as Request For Quotation (RFQ), Request For Proposal (RFP), and Award Approval Paper

- In-Charge for a new system transformation project (SAP Business One)- Perform User Acceptance Test (UAT) and assist in deployment- Provide application logic and workarounds to Contractor- Analyse and revise solutions to enhance business processes- Assist in data analysis and manipulation (through system and Microsoft Excel Formulas)- Assist in bug fixes and create new SQL Query Reports- Troubleshoot software and hardware issues- Assist in straightening company workflow and standardising operating procedures- Assist Management and provide ad-hoc analysis reports- Assist Procurement and liaise as a distributor with numerous companies (local and overseas)- Assist Logistic and manage stock adjustments- Assist HR and Finance in audit and data verification

- In-Charge for a new system transition (Commercial Vehicle Management System)- Evaluate various tenders and proposals- Perform User Acceptance Test (UAT) and assist in deployment stages- Assist in user trainings (for multiple Bus Vendors and entire Army Units) - Analyse system usage and conform to business process - Managing feedbacks, reports, and documentation (with usage of RegEx in OpenOffice)- Assist in bus indents and operations (for entire Army Units)- Assist in admin, helpdesk, and operational duties- Obtained “Outstanding” in conduct and performance on Certificate-of-Service (COS)- Attend Microsoft Office Excel 2007 Core course and attain Microsoft Office Specialist certificate

Singapore

- Support HR System Transformation- On-the-job learning SAP ABAP, Workflow, SmartForms, Web Dynpro and NetWeaver- Managing Change Request (CR) and resolving System-Incident-Report (SIR)- Manage documentation and file version control updates (for the entire Build Team)- Generate log report for analysis use (with usage of BareGrep with RegEx)- Create and manage a content management portal (for the Build Team using Microsoft SharePoint)- Assist in web page content updates- Assist in reports and status updates for the entire Build Team

Bachelor Of Information Technology (Computing)

- Distinction in Final-Year-Project (FYP) & Software Process Management

Diploma In Information Technology (With Merit)

- Director’s Honour List Recipient in Academic Year 08/09 - Excel in programming fundamentals and modules - Local Finalist of Sun.