Directly lead a team of 13 Associates and indirectly manage over 100 Assistants to help deliver outstanding customer service to both our external and internal customers.• Generate daily reports to help guide the team to better efficiencies by understanding where deficiencies occurred.• Improved our Fiber migration completion rate from a 53% to a 72% in 2014. • Ensure that the daily installation and repair load for both FiOS and Core is met on a timely manner. This involves the monitoring of both loads on a regular basis via our wafa and Dexter systems.• Perform quality inspections/observations on my direct reports to ensure that they meet our highest standards. Those not meeting company expectations are coached and company goals clearly explained and documented. Further non-compliance results on the associate being placed on an “Employee Performance Plan” to better help them meet expectations.• Hold daily conference calls with field Area Mgrs and Director to review current load and manpower requirements.• Cover for my boss whenever he is out of the office. Represent him on all of his conference calls and insure that the daily Fiber, Core and Cable load is covered for the day.

Led team of 17 technicians to provide a wide array of telecommunications services via Verizon’s FiOS fiber optic system to the Tampa Bay area in Florida. Managed new installations and repairs for residential and both large and small business clients and ensured that work met company quality and timeliness standards. Responsible for team safety, working conditions and union/labor relations to ensure employee fairness as well as team efficiency. Analyzed work projects for bottlenecks, initiated enhancements for greater efficiency, worked with teams to customize applications for client needs and ensured all team members trained in systems, quality and methods.• Consistently ranked among top local managers for overall performance in Florida for productivity, rework efficiency, OSHA standards, team safety and Verizon metrics including Tech Wizard/Sunrise meter usage and others which helps to significantly reduce re-work, increase customer satisfaction and reducing labor costs.• Mentored managers to significantly improve productivity and rework rates by up to 80%.• 100% Accident Free Workgroup status. • Reached 22% over goal for productivity.

In an acting capacity, promoted to take over and revitalize an underperforming team. Led group of 273 technicians and 13 managers for the Tampa Bay area. Responsible for FiOS fiber optic system installation, hookup and troubleshooting with a $10M budget. Managed the contractor team to augment Verizon’s staff when demand for FiOS soared. Responsible for ensuring that all contractor technician training met Verizon’s standards. Managed four Quality Trainers to inspect contractors work to ensure quality met Verizon standards. Developed productivity and quality metrics for our contractor staff.• Significantly reduced amount of rework by as much as 23%.• Improved contractor productivity by 18% through regular, bi-weekly meetings and effective training.

Managed 10 Local Managers and 131 Copper Field Technicians responsible for cable repairs and installation in Florida, North Carolina and South Carolina with a $5.5M budget.• Came in $130,000 below budget for first six months of 2007 (promoted in 2007 to FiOS Area Manager). • Increased technician sales from 16% to 77% by motivating technician participation in “Sell One More” program.

Rehired back by Verizon after leaving company in New York to move family to Florida. Led team of 17 technicians for installation and repair of Verizon’s new state-of-art fiber optic infrastructure as well as team of 13 technicians installing copper wiring for landline customers in Haines City, Fl. Responsible for quality control, team safety and managing labor relations.• Only local manager in the district chosen to manage the installation of the new FiOS services.• Turned around an underperforming team in six months to make it district productivity leader.

Temporary position after leaving Verizon in New York to move family to Florida. Responsibilities included the overall health of the telecommunications systems of both the JW Marriot and Ritz Carlton hotels as well as the convention center which connected both hotels.• Managed the JW Marriott & the Ritz Carlton's entire Telecommunications System. This also included the convention centers for both hotels. It entailed ensuring that all new phone requests were successfully operational prior to the start of any convention and maintaining all of the administration phones including Moves, Adds & Changes.• Ensured that the Siemens PBX Switch, Phone Mail and all affiliated telecom servers were always operating at peek performance.• Other responsibilities included the updating of the (Jazz) Call Accounting System.

Promoted to Senior Staff Consultant. Focused on analysis of production and quality data to identify areas for improvement. Also identified technical staff in need of further training.• Created a very effective, productivity-enhancing new training program for newly hired field technicians.• Helped to improve low productivity of low-performing techs by an average of 10% by conducting quarterly ride-along program for low producers. Those identified went through a one week live lab training at 101 Willoughby St.

Directed team of Preventative Maintenance technicians for central office to monitor productivity and quality of field teams. Prepared performance reports for senior management for eventual remedial action.• Manage a team of DRC associates in Brooklyn to help ensure that the daily work load was covered by our Field Technicians.• Built the “No Access clocks” for our NYC Housing Authority residents which reduced our “no access” by 13%.• Identified degrading outside plant conditions and partnered with engineering and construction to rehab or rebuild failing plant to vastly improve facility viability at low cost.

Installation and repair of residential and business telephone lines.

• Accepted stocks and bonds from different brokerage firms. Confirmed that the quantities and validity of the stocks and bonds were accurate.• Made sure that at night's end, all monies and securities balanced out so that the books may be closed out for the day.