Wilson Nguru Email & Phone Number

Nairobi County, Kenya

Lead Information Technology delivery- Digital Engineering and IT service transformation- Fintech Services -Airtel Money- Services Billing - ERP, Cloud services, Digital Channels

Nairobi, Kenya

• Business development and solutions design.• Active engagement with stakeholders and partners in business support and operations• Evaluating and managing consultants’ and contractors’ designs, budgets and schedules. • Economic, financial and technical analysis of projects including compliance requirements. • Ownership of defect liability period for delivered projects and exploring opportunities to add value to job accomplishments. • Manage project staff and resources including the budget; and ensuring a high standard of performance is delivered on all the projects. • Design and own methods for tracking progress and managing risks. Take corrective action if necessary. • In charge of staff training, development and appraisal. MAJOR CONTRIBUTIONS AND ACHIEVEMENTS:• Deployment of Fiber and radio network for KPLC across the country• Refurbishment of World Vision East Africa regional offices• Construction of Carnegie Mellon University ICT campus in Kigali.• Electrical services installations and support in 253 Equity Bank branches in Kenya, Rwanda and Uganda• Implementation Solar energy solutions across Kenya.

Nairobi, Kenya

Confer with engineers, customers, and others to discuss existing or potential engineering projects and products.•Design, implement, and improve electrical facilities and systems for commercial, industrial, and utility purposes.•Direct and coordinate construction, installation, maintenance, support, documentation, and testing activities to ensure compliance with specifications, codes, and customer requirements.•Prepare specifications for purchase of materials and equipment and/or the solicitations of labor.•Supervise and train project team members as necessary.•Prepare and study technical drawings, specifications of electrical systems, and topographical maps to ensure that installation and operations conform to standards and customer requirements.•Investigate customer complaints, determine nature and extent of problem, and recommend remedial measures.•Compile data and write reports regarding existing and potential engineering studies and projects

Nairobi

Key responsibilities:-• Lead the Telecoms Business Operations (TBO) team delivering support in daily execution of our operations and ensuring service availability in the Service layer and MIS systems, teams based in Kenya and India, consistence in 100 % system availability over the years.• Responsible for incident and problem management of systems under my team both the Telecom OSS (Operation Support System) and BSS( Business Support Systems) platforms / application.• Achieved Product Development & Management, Technology and Product Integration, Customer Care support, Billing, Roaming, ITIL, Revenue Assurance, Cloud, MVNO, Merger consolidations.• Led the platform implementation and management process for CRM, Billing, Campaign Management, BI, Mediation & Provisioning involving cross-functional meetings with business owners conducting architectural evaluations with product vendors, creating evaluation score cards leading to final platform implementation.• Experience in driving large scale transformation projects to meet business strategy to enable superior customer experience• Managed delivery of complex transformation program with a team of 50 geographically distributed resources across India & 17 countries in Africa.• High stakeholder management skills and can work with multiple functional organizations in a matrix cultureMAJOR CONTRIBUTIONS AND ACHIEVEMENTS:• Delivery of OSS/BSS and Roaming product upgrades and patches.• Implementation of datacenter and migration of legacy system to new hardware for Airtel Kenya, Tanzania, Rwanda and Uganda.• Products development and deployment leading to a 67% revenue increase in Airtel Kenya.• Solution development and deployment of Revenue Assurance data feeds.• Implementation of standard reporting for trouble ticketing and data dashboards.• Implementation of Billing and CRM platforms for Airtel Kenya• Delivery of 22 Customer facing applications that were replicated in 17 countries.

Nairobi, Kenya

• Developed the datacenter and migrated 22 legacy systems successfully• Initiated Disaster recovery and Business Continuity planning for the entire network• Oversaw companywide projects & Operations in IT Infrastructure, 43 Business applications, central Help desk, Service management and vendor management successfully• Achieved 95.9% service availability in service layer systems an increase of 10% within 6 months• Supported business processes to achieve 56% increase in sales and customer base• Developed fraud and revenue assurance support systems for all new applications

Nairobi, Kenya

Key responsibilities: - Core and backbone systems planning and management. Involving core NGN systems; Soft switches, media gateways, IN platform and core IP networks.Projects implementation; Systems installation, configuration and commissioning of various projects, Managed projects worth more than 3M USD. Products/ solution developments and construction; Network design and dimension, specification, survey and acquisition for data and voice.MAJOR CONTRIBUTIONS AND ACHIEVEMENTS:• Deployment of GSM system• Migration of old digital switching systems to next generation IP switches• Deployment of fiber based data network for consumers and government.• Replacement of generators with better renewable energy solutions in the entire country including solar, wind solutions• Implementation of standard reporting for trouble ticketing and data dashboards.• Automation of Billing and CRM platforms for Telkom Kenya

Certified Energy Manager, Energy Management And Systems Technology/Technician

Green Belt Certified, Processes/Quality Improvements

Msc, Management Information Systems And Services

Activities and Societies: E-procurement expert systems developmentComputer Science and informatics

Bachelor Of Science, Electrical And Electronics Engineering

Electrical Engineering, Telecommunications, Power systems