• Assisting the HR recruitment team with profiling of candidates, conducting online aptitude test, conducting English assessments tests to select candidates with strong English communication skills. • Screen, Interview, Hire employees as per the companies HR Process. Directing all hiring and training procedures for new employees.• Preparing daily, weekly and monthly reports for the number of candidates interviewed and hired. Providing any new ideas or changes to be implements with regards to the hiring process. • Hiring candidates from various vendor locations by conducting tests to ensure right candidates are selected.• Ensuring any changes made in the hiring process are communicated with the stake holders.

Handling Claims Request, Troubleshooting Client queires, Handling Complaints, Training New Employees, Handling Team Queries, Reporting and Analysis,

Worked for processes like MSN Hotmail, American Express and primus telecommunications. Handling customer queries over phone and chat, Emailing Brochures, Upselling products, Training New Recruits etc