Wilson S. Email & Phone Number

Buena Park, California, Us

.Assessing the strengths and weaknesses of assigned team in order to Identify key performers and areas that need improvement..Monitoring that the company and individual milestones were being met..Review current market. Understand customer needs, industry trends, and competitor strategies..Provide one-on-one coaching sessions to address individual performance issues and guide personal development..Develop a sales plan that outlines strategies for growth in existing markets..Stay informed about market trends and changes,Adjust strategies accordingly to stay ahead of the competition.

Sylmar , Ca, Us

. Directed strategies for business growth, including market expansion and product development.• Facilitated cross-functional teams to identify opportunities for process improvements.• Analyzed competitive landscape to create competitive advantage initiatives.• Utilized advanced problem-solving skills to resolve complex operational issues quickly.• Developed and managed a team of 12 people to achieve organizational objectives.• Leadership role in developing long-term strategic growth plans.• Coached the SC Team on how to effectively use technology solutions for maximum efficiency.• Track KPIs and measure performance against goals.

Coral Gables, Florida, Us

• Implemented best practices in operational processes resulting in improved efficiency within the organization and the agents.• Analyzed Agents data to identify areas of improvement, develop strategies.• Analyze KPIs for measuring success of district operations.• Trained and mentored staff in sales techniques, customer service. and product knowledge.• Identified gaps or issues within the sales team and internal support and developed solutions to addressthem.• Conducted regular meetings with team members to review performance metrics, set objectives anddiscuss opportunities for Growth.• Resolved customer complaints promptly while maintaining a high level of customer satisfaction.• Developed and implemented business plans to maximize profit and increase market share.

Miami, Florida, Us

• Resolved customer complaints quickly while maintaining strong relationships with clients.• Established relationships with key customers in the region, resulting in long-term partnerships.• Generated weekly reports detailing sales performance against goals.• Implemented a customer loyalty program that resulted in increased number of transactions from existingcustomers.• Developed and implemented a sales strategy that increased year-over-year growth over 100%.• Monitored competitor activity and pricing strategies to ensure competitive advantage.• Analyzed market trends to identify new opportunities for product promotion and distribution expansion.

Chicago, Us

• Identified opportunities for increasing productivity with the expansion in the Southeast for companies products.• Coordinated cross-functional teams to ensure timely delivery of products and services.• Implemented process improvement strategies to reduce costs and improve efficiency.• Established new, procedures, standards, and objectives in alignment with organizational goals.• Utilized problem solving skills to anticipate potential risks or obstacles within the organization.

• Support sales force in all expansion markets with the objective of increasing sales as well as establishing / increasing brand awareness and loyalty.• Attention to detail in performance, execution, compliance and metrics analysis.• Identify and resolve technical problems, including, but not limited to PDA’s, office equipment and cell phones. • Responsible for verification of accounts, including TIN and all regulatory compliance. • Manage office inventory of pre-paid calling cards, sales force inventory and equipment for money transfer service. • Responsible for management of daily deposits and collections from sales force.• Intermediary for all communications to New York office, including submission of all new hire paperwork and weekly reports.• Monitor accounts weekly for lack of performance and/or payments. Issue collection letters when necessary. • Monitor and enforce all company policies in regards to compliance with all personnel • Minimize mistakes on the development of sales