Wilson Tejeda

Wilson Tejeda Email and Phone Number

Workforce Manager @ One Park Financial
miami, florida, united states
Wilson Tejeda's Location
Distrito Nacional, Dominican Republic, Dominican Republic
Wilson Tejeda's Contact Details

Wilson Tejeda work email

Wilson Tejeda personal email

n/a
About Wilson Tejeda

I have 9 years of experience in the Call Center Industry. I've been a team leader at Vimenca, a QA and a Supervisor in Alorica. As a QA if had 40 agents assigned to me and as a Supervisor I've had up to 21 agents under my supervision. I've worked in the reporting area, helping several RTAs and Workforces. I've been employee of the month and Supervisor of the month in Alorica.

Wilson Tejeda's Current Company Details
One Park Financial

One Park Financial

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Workforce Manager
miami, florida, united states
Website:
oneparkfinancial.com
Employees:
74
Wilson Tejeda Work Experience Details
  • One Park Financial
    Workforce Manager
    One Park Financial Apr 2024 - Present
    Santo Domingo, Distrito Nacional, Dominican Republic
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  • One Park Financial
    Workforce Analyst
    One Park Financial Sep 2023 - Apr 2024
    Dominican Republic
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  • Acquire Bpo
    Workforce Supervisor
    Acquire Bpo Jul 2022 - Jul 2023
    Santo Domingo, Distrito Nacional, Dominican Republic
    Overseeing a team of workforce analysts and their daily tasks. In charge of the creation and maintenance of new reporting involving KPIs, billables, unbillables, etc. Making the business owners understand at a glance their daily, weekly, monthly, quarterly, and yearly operations
    View
  • Acquire Bpo
    Reporting Analyst
    Acquire Bpo Jun 2021 - Jul 2023
    Santo Domingo, Distrito Nacional, Dominican Republic
    View
  • Acquire Bpo
    Workforce Analyst
    Acquire Bpo Aug 2020 - Jun 2021
    Santo Domingo, Distrito Nacional, Dominican Republic
    View
  • Aloricadr
    Reporting & Analitics Analyst
    Aloricadr Dec 2019 - Aug 2020
    -Maintaining database and data model for an account spanning 10 sites and several different lines of business by cleaning and aggregating data across numerous sources-Creating and troubleshooting reports through email and Power BI for operations, executive, and client use-Responsible for design and implementation of backend and interactive reporting for employee performance incentives
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  • Alorica
    Quality Assurance Specialist
    Alorica Feb 2019 - Apr 2019
    -Regularly performed detailed analysis on top defects using customer comments and call reviews to identify opportunities for improvement-Prepared and presented written and visual reports detailing findings with specific action items-Led performance improvement meetings with training, quality, and operations leaders and management-Designed a centralized performance audit process to streamline data collection on top KPI’s
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  • Aloricadr
    Supervisor
    Aloricadr Feb 2019 - 2019
    Managed a team of 18 inbound customer service agents. Provided real-time and scheduled coaching, call reviews, training, and development.
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  • Data Vimenca
    Team Lead
    Data Vimenca 2016 - 2019
    -Responsible of assisting 30+ inbound customer service agents on their everyday tasks. Which included (but not limited to) assisting merchants with their supplies, financial statements, terminals tech support, account management, website registration, transaction inquiries, getting in contact, and working alongside the Collections department, the Security department, financial institutions such as Scotia Bank, Bank of Montreal, Credit Union, etc.
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Wilson Tejeda Education Details

Frequently Asked Questions about Wilson Tejeda

What company does Wilson Tejeda work for?

Wilson Tejeda works for One Park Financial

What is Wilson Tejeda's role at the current company?

Wilson Tejeda's current role is Workforce Manager.

What is Wilson Tejeda's email address?

Wilson Tejeda's email address is wi****@****bpo.com

What schools did Wilson Tejeda attend?

Wilson Tejeda attended Pontificia Universidad Católica Madre Y Maestra.

Who are Wilson Tejeda's colleagues?

Wilson Tejeda's colleagues are Alain Orellana, Jheuddys Martes, Claudia Terlizzi, Justin Gonzalez, Pedro Rojas, Xenos White, Edison Dominguez.

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